Kira Gorovoy

** *************

**** ******

Switzerland 6005

Mobile: 079*******

acup7y@r.postjobfree.com

Citizenship: USA

Experience:

**** -****

Roche Diagnostics lnternational, Rotkreuz, Switzerland' Senior Support Engineer

Complaint lnvestigation and Resolution (ClR),

. Provide globatsupport of LIS products (Laboratory lnformation Systems) to the international communitY of Roche Diagnostics customers

. Troubleshoot and resolve customer complaints arising from the usage of LIS products, communication protocols and the connected laboratory instruments (Accu-Chek lnform, Coaguchek instruments, Blood Gas instruments, etc.)

. Perform investigation of complaints, establish the root cause of the issue, provide a workaround

. Handle critical product complaints and provide timely and accurate assessments of potentially critical complaints

. Participate in the complaint rating and Safety Board Review meetings and contribute to the appropriate corrective actions

. Contribute to the continuous improvement of processes and product quality

. Coach team members in product and processes related issues

. Represent Complaint Handling in inter departmental meetings 2005 - 2007: Massachusetts eHealth Collaborative, Practice Consultant

. Successfully contributed to a major effort of Electronic Medical Records (EMR) implementation in three medical communities

. Engaged in the development of the first Health lnformation Exchange in New England, analyze and provide rec-ommendations with regards to feasibility of vendor proposed solutions intended to connect a network of

. hospitals Researched and vendor medical products Practices and recommend appropriate solutions to the clients based on the work flow analysis and the customer business needs

. Collaborated with other business teams to provide client support and build processes 2OOO - 2OO5 BMC, (Boston Medical Center), lTS, Business Application Developer

. Successfully combined clinical background and lT experience in a role of Business Application Developer for GE Centriciiy (Electronic Medical Record Application) in the environment of one of the major hospitals (Boston Medical Center)

. lmplemented electronic medical chart application in various clinical areas (collected and analyzed work flows of the medical team members, translated the work flows in the electronic work flows, conducted training and provided post implementation support and development

. breated training documentation and trained users on major hospital applications such as IDX (sched) and Logician (EMR)

. Coilaborated with lab system analysts to create and map lab and rad interfaces for EMR

. Formulated and implemented "Downtime "documentation and procedure for EMR

. Contributed to the interface solutions between EMR and other hospital applications

. Prioritized customer requests with regards to new development, define and provide specs for product development

. Generated QA reports using Crystal Reports

1gg4 - 2OOO BMC, Medical Specialties, Team Coordinator for lmmune Deficiency, Geriatrics, Pulmonary, Opthalmology

. Worked as a clinical coordinator for a set of busy medical practices Education:

2000: MASS Bay Community college, AD in Nursing, RN (Registered Nurse) 1993: Graduate Schoo! of Management, Boston, MA, USA: Master of Business Administration degree,. 1976: Moscow University of Foreign Languages, Moscow, USSR: Bachelor of Arts in Languages majorlng in French, English, Spanish

computer skills: Microsoft office, ADT, centricity EMR, Touchwork (Altscripts), eclinicalworks EMR, lDx, ; SDK, HL7, ASTM, Crystal Reports, SeL, Cache

ltirtersystems)

Additiona! skilts: working knowledge and ability to trouble shoot Point of Care instruments, such as Accu- Ghok lnform instruments] coatuctrliin=trrr"nt=, cobas xzszl'B'rJoad""-lil,i t