EMMANUELLE S. BALAGUER

Address : #** ****** ** ***** *-C Lower Bicutan Taguig City

Mobile No. : 092*-***-**-**

E-mail : acuom1@r.postjobfree.com;

Career Objective: To obtain a position that would fit my qualification and enhance my skills and talents for the continuous career improvement.

QUALIFICATIONS / SUMMARY

Hardworking and proactive

Motivated toward professionalism

Possess self confident abilities and have a sense of humor

Enjoys challenges and can handles pressure well

Multitasking and highly responsible in work

Possess a good manners and right conduct

ACADEMIC BACKGROUND

Tertiary Education UNIVERSITY OF MAKATI

BS Computer Science

Major in Network Administration

April 24, 2009

Secondary TAGUIG NATIONAL HIGH SCHOOL

IRM Rd Lower Bicutan Taguig

1999

Elementary UPPER BICUTAN ELEM SCHOOL

Gen. Santos Ave Parañaque City

1995

SKILLS

• SOFTWARE PROGRAMMING (C++, HTML WEBDESIGN)

• HARDWARE TROUBLESHOOTING AND COMPUTER NETWORKING

• WEB HOSTING, PRINTERS INSTALLATION

• WEB, FTP & MAIL SERVER INSTALLATION AND CONFIGURATION

•GENERATING REPORTS (EXCEL), SAP, Oracle, CRM, MDM App

•JLPT N3 Passer

WORK EXPERIENCES

ISFNet Group Philippines Finance and Accounting BPO – Invoicing Data Analyst

Burgundy Tower Makati City December 1, 2015 - Present

Main activities and responsibilities

The role handles complex exceptions and escalations in the course of invoicing processing with responsibilities such as resolving and researching amount discrepancies, performing rules based checklists, responding to high priority inquiries and requests.

Application Used: AX, VPN, Salesforce.

Accenture Finance and Accounting BPO -Order to Cash Revenue and Billing Analyst

Gateway Cubao Quezon City April 2014 – November 26, 2015

Main activities and responsibilities

The role handles complex exceptions and escalations in the course of order management processing with responsibilities such as resolving and researching order discrepancies, performing rules based checklists, responding to high priority inquiries and requests, and managing escalations between sales team and Client (EMC- Global Revenue Orders and Nuon Dutch Electricity and Gas Orders).

Application Used: SAP, Oracle, MDM, CCB, CRM, TMR, Genesys and EDSN

Accenture Finance and Accounting BPO –Japanese Trainee

CG2 Pioneer St. Mandaluyong City Sept 2013 – March 2014

Main activities and responsibilities

Enhance knowledge of a foreign language and deployed to a project where in the language skill can be applied. Completed certification from Berlitz training program (N5-N3 Level).

Accenture Level G Tier 1, 2, 3, Correction Analyst

CG1 Pioneer St. Mandaluyong City Oct 05, 2009- August 2013

Main activities and responsibilities

Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

The purpose of the Claims Processor is to process U.S. healthcare claims per specific policies and rules as trained and instructed. One must achieve high proficiency as measured by overall quality, accuracy and productivity according to the client’s contractual requirements.

Application Used: Viper, Iview, Xnet, Visual Basic

Jollibee Food Corporation Service Crew

Park Square -2 Oct. 08, 04- April 02, 05

Mc George Food Corporation Service Crew

Better Living Parañaque (SM Bicutan) Aug. 21, 2001- Aug. 27, 2004

Greenwich Service Crew

Land Mark Nov. 08-00 – April 05, 01

SEMINARS AND TRAININGS ATTENDED

Japanese Language and Research Center

506 Cityland ShawTower, Shaw Boulevard, Mandaluyong City, Philippines 1552

Dec 07, 2013 – Present (N2 Saturday Class)

EXCELASIA TRAINING AND DEVELOPMENT

8 Antonio Bldg., Prime St., Madrigal Village Alabang

June 08 2009 – June 25, 2009

FUJITSU PHILIPPINES, INC

2ND Flr Bldg. A. Arnaiz Ave Makati City Philippines.

January 20, 2009 - March 4, 2009 (420 OJT Hrs)

LEVEL 4 NIHONGO (FUJITSU PHILIPPINES, INC)

University of Makati

July 27, 2008- November 27, 2008

CISCO Networking 1 & 2

University of Makati

November 11, 2008- November 14, 2008

LINUX OPERATING SYSTEM

University of Makati

Mini Theater 8:00-12:00

September 6, 2008

PERSONAL INFORMATION

Eldest son of Mr. and Mrs. Balaguer, born on the 15th day of April 1982. Kind, simple, friendly and trustworthy person, 5”6in height, weights 110 lbs. Single and Roman Catholic and knows how to speak and write Filipino, English and Nihongo.

CHARACTER REFERENCES

Available upon request.

I hereby authorize that the information are true and correct to the best of my knowledge.

EMMANUELLE S. BALAGUER

Applicant

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