SUSAN STUEBE acuo57@r.postjobfree.com www.linkedin.com/in/susanstuebe/

*** **** ****** ***

Whitefish Bay, WI 53217

414-***-****

USER EXPERIENCE DESIGNER

Innovative and highly curious design professional who drives brand loyalty, profitability and market share through the development of products that are user-centric in design. Applies research methods, empathic design and design thinking practices to uncover users’ unmet needs. Draws perspectives, insights and understanding of user’s unique challenges to create meaningful solutions. Builds information architecture and interaction models for product workflows and conceptual solutions. Integrates design into Waterfall and Agile development processes. Expertly balances the need for innovation and customer satisfaction while achieving corporate marketing and business objectives.

Reputation for being an inclusive team leader with excellent communication and interpersonal skills. Builds relationships and works collaboratively with marketing, engineering and design teams. EXPERTISE: Design Research User Experience Design User-Centered Design Information Architecture Interaction Design Contextual Inquiry Graphic Design Usability Human Factors Statistics I Regulatory Standards Intellectual Property TECHNICAL SKILLS: Adobe Creative Suite Microsoft Office Suite Google Suite OmniGraffle I SPSS I Balsamiq I Axure CORE COMPETENCIES: Active Listening Critical Thinking Complex Problem Solving Operations Analysis Active Learning Judgment and Decision Making Social Perceptiveness Achievement Six Sigma Green Belt I Lean EXPERIENCE

KAPLAN PROFESSIONAL EDUCATION, La Crosse, WI

Senior User Experience Designer 2013 - 2016

In my role, I delivered research, design architecture, and insights into the customer experience.

Partnered with marketing in delivering behavioral study on mobile use; impacting a redesign of the e-commerce workflow and mobile experience.

Partnering with AARP, I planned and facilitated a customer workshop and usability session at an annual conference. Synthesized data, revealing improvements to their product and insights to their customers’ needs.

Planned and executed remote testing on real estate education retail site. Analyzed research and delivered results to the business; created scripts; recruitment.

Collaborated with B2B, B2C and LMS teams in delivering new innovative design solutions for the platforms.

Delivered new information architecture and experience to our B2B customers through a new portal product redesign. Created new reporting system for Student Performance. Integrated design into the agile development process and evangelized the methodologies of user-centered design. JOHNSON CONTROLS INC., Building Efficiency, Milwaukee WI User Experience Designer Contractor – Magic Workforce Inc. Jan/Feb 2013 Contract position assigned to Johnson Controls to create information architecture for security system.

Delivered information architecture and workflow diagrams for user interfaces.

Collaborated with engineering in agile development process; identified key areas in the process to leverage design thinking methodologies resulting in user-centered design solutions.

Recommended metric-driven usability, user-story needs assessment, research-driven goal-oriented design. GE HEALTHCARE, Waukesha WI 2002 - 2012

User Experience Designer (GE Healthcare) 2009 - 2012 Designed holistic experiences for patients, customers, and businesses in the medical equipment industry. Practiced design thinking and research, applied user-centered design methodologies, facilitated usability sessions, created brand awareness, delivered information architecture through iterative design, created interaction models and graphical assets for products.

Designed Osiris product experience for new user in a new market segment. Product demonstrated the combination of Cardiology and Ultrasound technologies utilizing touch interaction technology.

Organized and led team in redesigning corporate Inspira font and presented readability and legibility improvements at Font Summit meeting in New York, 2011

Designed interfaces for Jupiter and SEER family of monitoring products, addressing cross-platform mobile applications. (iOS, Android, and PC)

Led development of proposals: organizing, scheduling, retaining and vetting talent for program development

Collaborated with Psychologist to produce research resulting in customer experience preferences.

Co-organized LifeCare Solutions Workgroup, engaging cross-business design leaders to align business objectives and product development.

Facilitated and coached innovation workshops; driving consensus and design direction.

Collaborated with international and cross-functional teams, vendors, and customers to develop products.

Attained vast domain and customer knowledge in the LifeCare Solutions business. Interaction Designer (GE Medical Systems) 2002– 2008 Delivered user-centered design for the user interfaces of medical equipment. Managed design across multiple modalities within a core team and identified cross-business solutions.

Co-founded and led development of CUI (Common Look and Feel); designed common approach and framework for corporate user interfaces; managed documentation for CUI outlining framework, behaviors and look and feel of components.

Managed design and implementation of Nuevo Product (file management system); worked remotely with team from India to create successful module within the Digital Imaging Workflow Framework.

Facilitated usability evaluation sessions; created scripts; recruitment.

Designed NPI (New Product Introduction) System website for company that is still in use today; worked with engineering team to create a system to manage all product milestones and contributors.

Designed GE Medical Systems company website.

Drove quality and usability into the product development; created user requirements, personas, scenarios and design control documentation.

Attained vast domain and customer knowledge in IT, Cardiology, Functional Imaging, and Monitoring. EDUCATION Kaplan University – online ~ MS in Psychology ~ Behavior Analyst (2017) University of Wisconsin – Milwaukee, Milwaukee, WI ~ 5 Psychology undergraduate courses Moore College of Art, Philadelphia, PA ~ Advertising, 2 years core competency Pennsylvania State University, University Park, PA ~ BFA Drawing, Graphic Design. Dean’s List. RECOGNITION IDSA: IDEA 2011 Finalist Medical: Optima CT 660 CT scanner Six Sigma Greenbelt GE Healthcare Patents Tai Kwon Do Green Belt

VOLUNTEER Mission Guatemala: Chaperone, built new school at Caserio Xecotoj in Solola, Guatemala (2015) UW Milwaukee: Greene Neuroscience Lab ~ Research Assistant (2013-2015) GE: Community Service Day (2000-2012) Elfin Fund (2012) Whitefish Bay Schools: Art for Youth (2000-2010) Forensics Judge (2012-2016) P.E.O. International: Convention Art Director (1996 – 2001) ~ part-time Led creative direction for convention held at the Midwest Express Center in Milwaukee. Volunteered time to non-profit philanthropic organization’s event with 5 year commitment as member of Steering Committee. Solely designed staging, collateral, and merchandise for convention. Managed teams to execute on designs. Managed project from installation through breakdown. Bio and accomplishments published in P.E.O. Record Magazine. (The P.E.O. organization raises money to support women’s education) MEMBERSHIPS MilwaukeeCHI UPA ACM, Siggraph IDSA PATENTS GE: GEMS Website (2002), FCT (2006), Attendant (2011), OSIRIS (2012)

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