Sigourney Henry

**** **** **** ****** ********, NY 11234

Mobile: 347-***-**** Email: acuo4t@r.postjobfree.com

Profile:

Superior telephone, customer service and computer skills.

Excels in fast-paced environments, completing projects within schedules and budget constraints.

Adept at communications effectively with clients and staff.

Exceptional organizational and planning skills.

Superb ability to work independently and great dependability.

Knowledge in MS Office, Word Perfect, Lotus Notes, Outlook, Facets, Alchemy, GTESS, CAQH, HBOC, McKesson, HHA Exchange and other departmental programs.

Experience:

Home Health Aide Supervisor

Partners in Care March 2015 - Present

Assign HHAs to deliver requested service to VNS clients

Ensure the delivery of high quality service by supervising activities of assigned HHA staff

Maintain compliance of HHAs with corporate policies, state regulations, and contractual requirements

Initiate appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner

Encourage and develop on-going communication with HHA staff, field supervision nurses, VNS Home Care staff and clients by identifying and resolving issues which affect service delivery in a customer service manner

Evaluate the administrative performance of HHAs

Responsible for maintain or growing caseload depending on resource availability

Development and implementation of procedures as necessary to maximize operational efficiency and effectiveness

Contribute to team effort by accomplishing work results as needed

Client Care Coordinating Supervisor

Allen Health Care, Forest Hills, NY September 2013 – February 2015

Consolidates requested HHA data

Coordinates effective aide services to clients including assessment of client and family HHA needs, development of plans to meet these needs, implementation of HHA services

Demonstrates an understanding of the needs of the patients and makes appropriate matches between HHA and patients

Develop and maintains an accurate tracking system for contacts through contracted agencies for HHA assignments

Ensures completion of Incident Reports

Maintains relationships with contracted agencies

Participates in developing an updating HHA records and procedures

Periodically reviews HHA records, reports, and timesheets

Responsible for accepting requests for home health aide services from intake coordinators, team leaders, ensuring all information is secured for initiating a new case

Schedules HHA’s including patient and name time due at patient’s home

Track time off requests and notified tame leaders of conflicts

Home Health Care Coordinator/Patient Care Liaison

Americare CSS, Brooklyn, NY January 2013 – September 2013

Responsible for the overall coordination of activities related to Home Health Aides assigned to respective patients

Generates HHA orders once HHA order is created by the Coordinator of Care

Responsible to staff new HHA requests for assigned patients identified in McKesson as OPEN in query

Places name of vendor assigned into McKesson with prescribe HHA frequency and duration

Changes vendor for respective patients upon request from COC/designees, when indicated

Maintains vendor confirmation in separate file. Calls respective vendor to confirm Request for Service fax/email was received and indicates name of individual contacted

Process communication notes from various vendors for respective teams in accordance with agency’s policy

Ensures prompt replacement of HHA and/or redistribution of cases as needed

Conducts daily scheduling and verification of assignments with clinical team

Maintains/processes HHA profiles in accordance with agency policy

Assists COC with ordering supplies and equipment for patients receiving services from Americare CSS

As instructed by COC/supervisor, completes Americare Order Form and/or Wound Care Order Supply Form and forwards electronically to Community Administrative Assistant/designee for processing

Completes referral forms (SW) as requested by COC/supervisor

Answer phones and triages phone calls received into assigned work area to facilitate work flow, ensure smooth operations and to maintain ongoing communications between departments/personnel

All other duties as assigned

Senior Scheduler

Americare CCS, Brooklyn, NY Nov 2009 – December 2012

Receive patient care information from out of office case managers to prepare visit schedules for nurses within manors and field nurses

Supply visit schedule to the proper nurses

Data entry of visits made into the McKesson system to assure accuracy for payments and claims

Perform other projects, assignments and duties as assigned to continuously improve the operations of the agency

Temp/Data Specialist

Distinctive Temps, New York, NY Dec. 2007 – August 2008

Health Plus

Inputting provider information into the company data-base to ensure that the provider is correctly paid

Calling providers to inform them that they need to submit W-9’s in order for returned checks to be re-issued

Determining the correct duplicated record that needs to be terminated

Receptionist/Concierge (temp)

Merlin Temps, New York, NY Jan. 2007 – Sept. 2007

Towers Perrin

First contact with clients and staff, and responsible for assessing needs and directing them to the appropriate personnel.

Responsible for all levels of daily operations including:

Scheduling conference rooms and all client and visitor logs.

File management.

Distribution of correspondence, facsimiles and other materials

Responsible for incoming calls and directed them appropriately

Schedule and greet clients, vendors and potential clients.

Responsible for preparing new-hire packets.

Other projects as assigned.

Education:

Bachelors of Professional Studies in Applied Management – Health Service Administration

CUNY Medgar Evers, June 2013

Associates in Liberal Arts

Kingsborough Community College, Brooklyn, NY, January 2006

High School Diploma

John Dewey High School, Brooklyn, NY

References will be furnished upon request.

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