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Customer Service Manager

Location:
Houston, TX
Salary:
15.50
Posted:
May 06, 2016

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Resume:

Shenake Scott 281-***-****

***** ******* ***** ***** #***, Houston, TX 77090 acunyy@r.postjobfree.com

Professional Profile

Experienced and highly qualified team leader with nearly 15 years of management experience in Shipping and Receiving Inventory. Currently seeking a position that will effectively utilize all acquired skills, abilities, and areas of expertise as follows

Return Good Damage

Return to Vendor

Store to Store Transfer

Database

Vendor Management

Return to Warehouse

Inventory Management

District Trainer

Cycle Counts

Customer Service

Core Competencies

Highly skilled and knowledgeable in all aspects of shipping and receiving using a database

Comprehensive knowledge of inventory control and warehouse operations

Support store operations by loading return trucks and maintaining daily shipping/receiving functionalities

Utilize FedEx and UPS systems to ship, receive, and transfer store products to customers and the main warehouse

Proficient in Microsoft Office Suite applications

Excellent customer service skills

Excellent written and verbal communication skills

Toys R Us, Humble, TX

September 2000 - Present

Shipping/Receiving Manager

Responsibilities:

Responsible for training and professional development of organization’s workforce to equip new hire employees, managers and executives in the Southern states.

Supervise team to ensure all company functions are followed according to policies and procedures

Point of contact for escalated customer service issues

Manage and maintain standard safety operations and procedures for facility

Coordinate services with over 50 vendors managing the policies and procedures for store set up

Accurately receive and stock inbound and outbound orders

Authorize, verify, and update CDC/Vendor Directs

Process transfers through Merchandise Research System to further build customer relationships

Perform all Return Good Damage( RGD), Return To Vendor (RTV), Store To Store (STS), and Return To Warehouse (RTW) and ensure they are processed through MRS

Perform Cycle Counts to ensure in-store inventory aligns with system data

Bally Total Fitness, Humble, TX

September 2000-2003

Daycare Provider/Front Desk Manager

Children’s Safety Coordinator

Greeting and service member’s in a friendly and professional manner

Enter sales transactions for member’s, Including programs, and payments

Filing

Processing, New member’s, Cancellations, and Electronic fund

Houston Independent School District, Houston, TX

July 1998- August 1999

Bus Inspector

Making sure all the lights work on the bus

Dispatching

Schedule Coordinator

Achievements

Employee of the year 2011, 2012, and 2013

Top Shipping/Receiving in the District from 2012, and 2013

District Captain and Trainer from 2012 and Current

Education

Kashmere High School

September 1991- June 1995

Houston Community College

September 1996- April 1997

Houston Community College

September 1996,- April 1997

Reference Upon Request



Contact this candidate