Pavan Kumar.G

MobL+91-956*******

Email ID (P): acunwr@r.postjobfree.com

Experience Summary

Having 9+ years of work Experience Sr. Executive in IT-Admin

Help Desk Team Management

Zimbra Mail management

ESXi-Administration

Having fair knowledge In Windows-2003/2008/2012Server & Client Win7/Win8/Win8.1 Environment

MDM (Mobile Device Management) Administration

Trouble shooting hardware & Network related problems

Remote Support

Asset Management

Education Qualifications

M.Sc. Computer Science from DNR PG College Andhra University -2004 (First Division)

B.Sc. Computer Science from Ritams Degree College

Andhra University-2001

Technical Qualification

Microsoft Certified System Administrator (MCSA)

Certified in A+ from IIHT

Training AD Server 2012 environment from Koing institute in Delhi

Employment Work Environment History:

Organization

Position

Duration

Client - Location

LANC-Infratech LTD

Sr-Executive

June2010 to

Till Now

LANCO_infratech_LTD

Corporate Office Gurgaon

Wipro InfoTech

On Site

System Admin

Sep-2007to 2010

AP Secretariat, Hyderabad

Wipro InfoTech

On Site

FM Engineer

Jun-2006 to Sep 2007

Dr Reddy’s, Hyderabad

Global Networks

On Site

Resident

Engineer

May-2005 to Jun 2006

Dr Reddy’s, Hyderabad

JOB Profile in Lanco Infratech LTD:

Sr.Executive - IT : LANCO Infratech Ltd, Gurgaon, May- 2010- Ongoing, Reporting to

Sr. VP-IT.

Job Description : Manage, Implementation & Development IT Infrastructure, including job allocation, Vendor Management, IT Strategy, Strategic Cost Reduction, Sustainability & Green IT, IT Budget Preparation, coordination for internal & external ISO & Security audit, Enterprise Software Licensing & Compliances, Implementation of Open Source Software, implementation various updated ERP packages, MIS report & work Progress report to top Management.

Roles and responsibilities in Lanco Infratech LTD:

Software Licensing, Compliances, Renewals, Manage & Handle Corporate Volume Licensing Services & Enterprise Licensing.

Internal & External IT, ISO & Security Audit handle.

Vendor Management (Handle Vendors like Wipro, Sify, Tata Tele communication, Microsoft, Adobe, Symantec for various IT projects).

IT Policies Making, Manage & Implementation & IT Services Management, SLA & prepare escalation matrix.

Effective coordination with Service Providers and Suppliers & look after all IT contracts and its renewals.

Monitoring the latest technologies formulate and implement a best buy practice for the organization taking into account price, brand name, vendor, after-sales-services, features, usability, compatibility etc

Organization’s primary interface with Internet Service Providers and responsible for maintaining and managing the lease lines

Insightful knowledge in site commissioning, configuration of Firewalls for IT security, maintenance of hardware and User account administration

Backup Scheduling and setting up different strategies based on Organizational Requirement

Configuring Group and System policies for all types of Users and Machine

Perform installation, diagnose and preventive maintenance of Microsoft windows based computers servers. And related systems.

Provide day-to-day technical support to employees for network infrastructure, hardware and software support for personal computer (Laptop and desktop) computer.

Install configure and troubleshoot desktop system, workstations, servers and networking issues in heterogeneous environment.

Maintain passwords, data integrity and file system security for the desktop environment.

Assist in determining suitable hardware and software to meet users’ requirement.

May participate in development of information technologies and infrastructure projects

May conduct training designed to education an organization’s computer users about basic and specialized applications

Worked as a Quality auditor /Process analyst.

Basic knowledge of LAN/WAN, TCP/IP, VLAN, VTP, Configuring Switch/Router

Incident Management.

Vendor Performance Management

Installation, configuration and Administration of Win-OS, MAC Networks.

Provide Networking/desktop/Laptops support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support

Answer incoming ACD calls within defined SLAs-Responsible for initial Incident Creation and gathering all relevant information on the first call

Trained users on use of windows7/8/8.1,Microsoft Office suite- 2007, 2010, 2013 and other software’s

Install, configure and troubleshoot Cisco VPN for remote access

FTP-Server maintains

Assembled, maintained end user computers.

Servers Daily Checklist Preparations

Planning of resourcing across various functions within IT

Zimbra E-Mail Server Maintains

Spice work ticket Handling

Manage a distributed team across various locations.

Using Security Groups Efficiently

Previous Experiences:

Job Roles & Responsibilities (AP Secretariat, Hyderabad)

Installation, Configuration of Windows Active Directory, Creating deleting user accounts, implementing group policies, implementing trusts

Installation configuration of Windows IIS 6.0, Web hosting internet/intranet, creating virtual directories, configuring SMTP and FTP

Installation and configuration of NSM, EHEALTH Servers

Desktop/Server implementation.

Servers: Windows 2k3 Advance, Windows 2008 (Active Directory, DNS, DHCP)

Anti-Virus Servers (Symantec 10.1 Server, Trend Micro, Anti Spy ware)

Platforms: Windows server & Advance server, Windows 2K8 & XP Professional, win7 Professional,

Internet Sharing: ISA Proxy and CA SCM Proxy

Windows Server Update Services (WSUS 3.0) approve/unapproved patches

Remote Server/Desktop support with CA RCO/MSTSC/MMC/Dame Ware

Windows 2003/2008 Server installations with latest Server Open Management/Smart Start

Managing Symantec and E-Trust Antivirus servers

Installation, configuration and maintenance of DNS, MS ISA 2000, IIS 6.0, eTrust Secure Content Manager r1.1

Maintaining backups (Tape/File)

Troubleshooting HP Blade Servers (ProLiant BL480c/465c G1), HP (Compaq ProLiant ML 350), DELL (PowerEdge 6650) Servers and HP, IBM 230 Series, HCL/IBM Desktops. DELL/HP/IBM

Coordinating with junior level engineers on L2 category calls

Installing and configuring Network Printers & shared printers

Data Center Maintenance and implementation

HP Onboard Administrator on Blade Server System.

2. Work Experience (Dr Reddy’s)

Create, Rename, Move, and Delete Users as per the Requirements in ADS

Providing L2 Support in Troubleshooting workstation problems

Providing support in Installing the Lotus Notes client software to out location Engineers

Setting up the Lotus Notes workstation and Trouble Shooting

Backing up of ID files

Specifying desktop settings using policies

PC & Laptop problems related to Hardware (Dealing with Multi vendor)

Handling out locations call closure and customer satisfaction

Handling SAP and Lotus Client related calls

Maintenance of the Asset Database of all the sites (desktop, laptop, printers, scanners, network printers)

CA Bright Stor backup configuration and Monitoring for all Laptop’s and Desktop’s.

3. Work Experience: Global Networks Technologies

Installed and configured 35 systems with windows 2000&XP and connected them in LAN. Internet sharing using with win proxy

Installing, configuring and troubleshooting application software used in the company projects

Taking backups

Trouble shooting Printers hardware related problems.

Personal Details:

Name : G.Pavan kumar

Fathers Name : G.P.R.S.N.Murthy.

Sex : Male

Martial Status : Married

Date Of Birth : 6th may 1980

Passport No : N3325362

Languages Known : English, Hindi, and Telugu

Present Location : Gurgaon, Haryana Dt.

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