Carry Yancey

Manager

Jacksonville, FL *****

acunv9@r.postjobfree.com - 904-***-****

• More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, collections, problem-solving and trouble-shooting, sales staff support, and planning/ implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.

• Ability to train, motivates, and supervises customer service employees.

• A team player, acknowledged as "Total Quality Customer Service Professional."

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements

• Increased customer retention by 19%, from 72% to 91%.

• Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems. Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant Manager

Popeye's Restaurants - Jacksonville, FL - April 2013 to Present Responsibilities

Supervise and motivate staff

Monitor operating cost, budgets, and resources

Secure adherence to company’s policies and guidelines Coordinate operation and ensure schedules and objectives are met Customer Service Representative

Convergys - Lafayette, LA - July 2007 to April 2013 Work with 28 sales professionals covering states Florida, responsible for more than 3,800 individual and corporate accounts.

• Support sales reps in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Assistant Manager

McDonalds - Jacksonville, FL - January 2000 to March 2006 Handling customer enquiries and complaints

• greeting and advising customers

• handling administration and paperwork

• preparing and presenting staffing/sales reports

Collection/Manager

United Legal - Lafayette, LA - March 1999 to July 2005 Maintained proper knowledge and application of state, federal, and company compliances.

• Individually met, and exceeded 100% of assigned budget 7 out or a 12 month period.

• Used effective negotiation, urgency and solution solving skills to resolving delinquent accounts in assigned portfolio.

• Helped position Ray to land VP position with national seminar group. EDUCATION

ASS in Business

Grand Canyon University - Phoenix, AZ

2014 to 2016

Diploma in Business Office Technology

Jacksonville Job Corps Center - Jacksonville, FL

2000 to 2002

Diploma in High School

Cornerstone Christian Correspondence School - Townsend, GA 2000 to 2001

SKILLS

Management, Collection

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