ROWENA H. MACAPAGAL

SABANG LIPA CITY

CONTACT NUMBER: +639*********

EMAIL AD: acunuv@r.postjobfree.com

OBJECTIVES To obtain a challenging position with a progressive company where I can fully utilize my skills to garner an opportunity for advancement. EDUCATIONAL BACKGROUND

1994-1998 BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT UNIVERSITY OF THE EAST

RECTO, MANILA

1988-1992 JOSE ABAD SANTOS HIGH SCHOOL

(SECONDARY LEVEL)

BINONDO, MANILA

1982-1988 PEDRO GUEVARRA ELEMENTARY SCHOOL

(PRIMARY LEVEL)

BINONDO, MANILA

TECHNICAL SKILLS

Computer Experience

Word processing and publication: Microsoft Word

Spreadsheet and Database: Microsoft Excel

Presentation: Microsoft PowerPoint

Ability to use a variety of computer applications

Photo Editing, Draft Designing, WEB Designing

KNOWLEDGE SKILLS AND ABILITIES

Professional attitude

Excellent organizational skills

Effective conflict management and decision-making

Previous experience in customer service

Coaching and friendly style of management

Excellent time management

Strong communication skills

Efficient holistic approach on handling customers WORK EXPERIENCE

January 2014-Presesnt SOUTH STREAM COMMERCIAL DEV’T INC. BF Homes, Parañaque City

Position Title (Level) : Mall Admin

Industry : Mall Developer

Work Description

-Carrying out the day to day duties of Seasons Mall in order to ensure the smooth and efficient operations.

-Consistently monitoring the performance of security guards, mall staff/maintenance to ensure that it professional standards are always met.

-Liaising with tenants within the mall to ensure excellent customer service.

-Initiate, implement, monitor, and evaluate marketing campaigns.

-Liaise with the tenants to ensure that the Tenants Operational Manual is observed.

-Provide operational reports related to Tenant Relations and Marketing within the mall.

-Act as an intermediary between management and the clients, providing a high level of customer service and satisfaction.

-Supervising mall maintenance and repairs quickly and efficiently, supervising and liaising with maintenance contractors to ensure the smooth and efficient running of all mall equipment. This includes the coordination of routine or planned maintenance, as well as other maintenance work as it arises.

-Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

-Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

-Ensuring that tenant complaints and concerns are attended to quickly and satisfactorily.

-Maintaining an accurate filing system so as to incorporate tenant information,

(tenancy agreements, relevant documentation, correspondence, etc.) building/equipment maintenance and reports, occupancy, and accounting records. February 2013-January 2014 SOUTH STREAM COMMERCIAL DEV’T INC. BF Homes, Parañaque City

Position Title (Level) : HR Assistant / Admin Officer Industry : Mall Developer

Work Description

-In charge of recruiting, staffing, and employee on boarding

-Recruits, screens and interviews applicants.

-Participates, updates, and continually develops orientation and other on boarding activities.

-Reviews and monitors payroll/timekeeping processes and benefit administration for accuracy and consistency.

-Responsible for SSS, Pag-ibig and Phil health monthly contributions.

-Assist the HR and Administration Manager/Managing Partner

-Supervises, handles activities, and gives directions to our mall admin.

- Provides contract for our mall tenants needed by our leasing department.

- Do some accounting work such as making and releasing checks for payables, monitoring cash position of the company, and handling payroll.

- Maintains budgetary and inventory controls and makes recommendations to management.

-Performs other related duties as required

November 2011-February 2013 GREENPOWER TECHNOLOGY SERVICES INC. Santa Rosa Laguna

Position Title (Level) : Secretary

Industry : Power and Mechanical/Engineering Services Work Description

-Managing diaries and making appointments.

-Booking rooms and travel arrangements.

-Preparing and distributing papers and documents for meetings

-Taking minutes.

-Drafting letters and other documents such as PowerPoint presentations.

-Maintaining filing systems.

-Answering the phone and answering queries.

2009-2011 CDIC

Lipa, City

Position Title (Level) : Admin Officer

Industry : Intervention Center

Work Description

-Handle office routine works.

-Organize & maintain a standard filling system for document and other requirements.

-Answer and resolve inquiry requests by phone and other points of contact.

-Typing various reports, letters, and correspondence to clients.

-Develop troubleshooting skills to be proactive in solving new & existing problems.

-To follow up reports required for the perusal of the superior.

-Prepare the schedule of patients as well as the reports on sales, disbursement, and inventory.

-To distribute and tally the patient evaluation forms and summarize the outcome of the said evaluation.

-Bookkeeper.

-Prepare reports on sales, disbursement, and inventory. 2006-2009 ORGANON. PHIL, INC.

Makati City

Position Title (Level) : Lady Representative

Industry : Pharmaceutical

Work Description

-Promote the products to the Rural Health Care Personnel.

-Analyze sales statistics and prepare sales reports.

-File reports and expense accounts.

-Schedule appointments.

-Other responsibilities include reading about new and existing pharmaceutical products and monitoring their competitors’ sales, prices, and products. 1998-2000 MIO PICK MARTS

Libis Quezon City

Position Title (Level) : Store Supervisor

Industry : Grocery

Work Description

-Assist other store employees with their work

-Disseminate tasks and orders to employees.

-Train and evaluate trainees.

-Check the flow of the store from time to time.

-Check the products before the opening and closing of the store.

-Encode the delivered or ordered materials or products.

-Assist the customer with their demands, suggestions, and complaints.

-Communicate with the manager regarding the sales, employees, and other important matters.

-Act as officer in charge whenever the presence of the Manager is not available. PERSONAL INFORMATION

Born in Manila on April 25, 1975. Single Mother of a 14 year old boy. Roman Catholic by birth. I am a sociable, outgoing, flexible, responsible, goal-oriented and assertive person. I can also easily adapt to any working environment. I have positive values and can work with minimal supervision.

Reference

Available upon request

Contact this candidate