PETER F. WAGIDOSO

*** **** ******, *** *****: 973-***-****

Orange, New Jersey 07050 e-mail: acunrr@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extensive knowledge of Microsoft Office Suite/365

Experience supporting Windows 7, 8, 8.1 and MAC

More than 10 years of experience in IT Technical support

Experience of Mobile devices/Smart devices

Great knowledge of different ticketing systems

Experience with Video Conferencing Technology such as Citrix, Skype and etc..

Excellent communication skills

Courteous dealing with end users

Adaptable and willing to learn new concepts

EDUCATION

New Jersey Institute of Technology Newark, NJ

BS Degree in Computer Engineering Technology January 2003

Concentration: Web Application

County College of Morris, Randolph, NJ

A.A.S. Computer Information Systems May, 1999

Concentration: Business Programming Option

TECHNICAL KNOWLEDGE

Software

Networking

Platforms

Languages

Microsoft Office Suite

Microsoft Project

Microsoft Visio

McAfee

Ticketing Systems

Photoshop

LAN

WAN

TCP/IP

Ethernet

VPN

Windows 8.1

Windows 8

Windows 7

Windows Vista

Windows XP

Unix

C

C++

HTML

XML

MS Access

Visual Basic

PROFESSIONAL EXPERIENCE

Newark Public Schools, Newark, NJ (12/2014 – 12/2015)

IT Consultant for PARCC Support (Contract)

Visited different schools in Newark School District to support PARCC exams in a given school

Tested PARCC icons using given students credentials to see whether installed Apps worked

Wiped and enrolled ChromeBooks that were frozen at TestNav during the PARCC assessment exam

Re-imaged desktops/laptops in the computer labs from windows XP to Windows 7 for PARCC testing

Re-joined devices to the domain and ran group policy command to allow the applications to be synched

Fixed laptops and desktops with trust relationships issues by re-joining them to the domain

Troubleshot and repaired desktops/laptops with logon server not available error message for the users

Setup printers either local or network for students, teachers and administrators

Deployed desktops/laptops to users in different schools, backedup user’s data and restored it

Installed different software to the desktops and laptops, i.e. SmartBoard Software and MS. Office, etc.

Troubleshot WAPs that were shut down and brought them back online by tracing from MDF/IDF to a WAP with issue

Troubleshot network connectivity issues by tracing from MDF to IDF and the Server to resolve issues

Conducted MDF/IDF Surveys for different schools in the Newark Schools District

Conducted Child Study Team printer surveys for different schools in the Newark schools district

Helped teachers in different schools troubleshoot SmartBoard and Projector issues in their classrooms

Helped teachers and administrators to retrieve their emails stored in Symantec Enterprise Vault

IPSEN Biopharmaceutical, Basking Ridge, NJ (10/2014 – 11/2014)

Computer Technician (Contract)

Sales Force Roll-Out Project: Unpacked, inventoried, imaged Dell New laptops with Windows 7, MACs and configured them with IPSEN standard Software

Unpacked, inventoried, configured Apple iPads and Apple iPhones with IPSEN standard Apps

Followed and completed step-by-step configuration documentation provided by IT department

Installed AirWatch (MDM)Agent and performed thorough configuration in AirWatch Portal

Added iPads and iPhones to AirWatch Portal in the right organization groups and smart groups

Checked the Active Directory (AD) whether the name of the user exists in the AD and then reset the user’s password to synchronize with the user’s profile

Checked if the name of the computer exists in the Active Directory and then added user’s name in the description field in the AD

Updated an Excel Spreadsheet in Microsoft Office 365 on the Cloud to edit the Workflow sheet and Verizon Wireless sheet after finished working on the devices

Seton Hall University, South Orange, NJ (8/2014 – 10/2014)

User Support Specialist (Contract)

Configured various laptops such as Lenovo T520, Helix and Yoga, Samsung Ultrabook Series 5, Samsung Slate and MACs in the Seton Hall Technical Services

Downloaded and ran Lenovo System and BIOS System update to update the laptops for better functionality

Migrated Windows 7/8 to Windows 8.1 using USB and Ethernet dedicated line

Repaired, inspected and added laptops to inventory list in the PCSS Repair Shop

Used Service Now (Snow) ticketing system to create, update, save, submit and close tickets

Set-up laptops for the students and faculties with Outlook email and configured OneDrive in Microsoft Office 365 environment

Taught students and faculty members how to use OneDrive for Business and how to save documents

Removed computer viruses using Revo Uninstaller Pro to uninstall viruses such as Malware/Spyware/Pups then ran Malwarebytes to remove viruses

Performed Windows Refresh to restore laptops to earlier state without destroying any personal data

Helped to set-up user’s mobile devices such Tablets, Smart Phones, etc.

Installed different software to the laptops such as Microsoft Office 2013, SPSS 22 and etc

In Active Directory(AD) added laptops to the domain and gave them administrative privileges

Troubleshot Google Chrome and IE issues to allow students to access the Internet

Hess, Inc., Woodbridge, NJ (5/2014 – 7/2014)

User Systems Support Specialist (Contract)

Windows 7/8 migration project: Upgraded Windows XP to Windows 7/8 using dedicated Ethernet line or USB drive to upload a new image to the user’s new or old computers /laptops

Ran Windows 7/8 image on the computers for about or 1 to 2 hours to complete migration process

Installed various software to desktops/laptops such as Microsoft Office 2013, Office 365,Juniper (VPN), BitLocker (Encryption), JDA, Global Apps, Retail Operation Management, Forecaster, Insite

After re-imaged moved computer names and user names to an accurate (OU) in an Active Directory

Troubleshot computer issues such as account locked and using Active Directory to unlock user’s account either in person or on the phone

Restored user’s backedup data to the new or old computers to the original settings

Created, updated, saved, submitted and closed tickets using IBM Maximo ticketing system

Communicated with the users to give them a status update of their desktops/laptops

Performed (QC) to confirm that standard software was installed on the user’s desktop/laptop

Documented problem resolutions with troubled tickets and maintained written records

Used Microsoft Lync to connect to user’s desktops/laptops remotely to resolves user issues

Securitas, Inc., Parsippany, NJ (3/2014 – 5/2014)

Systems Support Technician (Contract)

Windows 7 migration project: Received desktops and laptops from Northeast users and upgraded the machines from Windows XP to Windows 7, respectively

Checked specs before upgrading the machines, if less than 4GB of RAM the user was advised to either buy additional RAM or an option of replacing the desktop/laptop if the warranty was expired

Ran Drive Snapshot to backup all user’s data on an external drive before imaging the machine

Ran Windows 7 image on the desktop/laptops that took about or 1 to 2 hours to be reimaged

Renamed the machines after reimaged using Securitas naming convention and added them to the Domain Server and placed the name in right Organization Unit (OU) in an Active Directory

Restored user’s backedup data from snapshot to the new machine or old one with upgraded RAM

Installed different software such as LANDesk, Citrix, PGP(encryption) & McAfee Endpoint Security

Checked ticketing system LANDesk to create, update, save and close tickets

Communicated with the users to give them the status update of their machines

Created returned labels using UPS CampusShip to return the reimaged machines to the users

Performed (QC) to confirm that standard software was installed on the user’s machine

Documented problem resolutions with troubled tickets and maintained written records

Assisted users with computer issues either via phone or email or in person to resolve the issues

South Orange Township, South Orange, NJ (6/2012 – 7/2013)

Computer Technician (Contract)

Microsoft Outlook migration project: installed Google Apps Sync software to all township computers in order to migrate emails to Google servers commonly known as Google Cloud

Upgraded Microsoft Office 2003 to Office 2007 with newest updates for windows service pack 3 and Microsoft Office 2007 service pack to allow Google Apps sync to be synced

Reset users password several times on their pcs to enable migration of Outlook to Google servers

Replaced outdated antivirus with the latest version to protect the computers

Installed ActiveNet, IPAD reader on computers so that the Township could process credit card transactions by using these devices

Assisted with daily end-user support to resolve computer/network/printer issues

Repaired computers i.e. replaced hard drives, added memory and added to the domain

Performed general phone support to troubleshoot computers and printers problems

Deployed computers/printers/scanners to the end-users upon completion of configuration

Migrated Windows XP to Windows 7 operating system

Basic knowledge of Active Directory added computer names to the Domain Server

Essex County College, Newark, NJ (5/2011 –7/ 2012)

IT Technician (Contract)

Assisted with daily end-user support

Installed different software programs to the computers i.e. Office 2010, Office 365, Antiviruses

Configured and troubleshot computers and printers, including connecting them to the Local Area Network (LAN), and tracing disconnected network line to make them live

Repaired computers in the Repair Lab, replaced hard drives, added memory, added to domain

Helped to educate users to archive their Outlook emails in order to free up space on the mail server

Troubleshot Banner, Kronos, and Web Report issues

Used Track IT ticketing system to create, update, save, submit and close tickets

Cloned hard drives with new image using Logicube OmniClone 5Xi Hard drive duplicator

Deployed computers/scanners/printers to the end-users

Performed general phone support to troubleshoots computer and printer problems

Quirk, Inc., Netcong, NJ (01/2001 –11/ 2008)

IT Systems Manager - Imaging Center

Managed day-to-day operation of Quirk Imaging Center, and supervised 4-6 employees

Ensured that all employees maintained HIPAA Compliance [security and privacy of health data]

Communicated with customers on regular basis and performed HL7 transfers

Planned, analyzed, designed, and implemented [SDLC] better ways to work on clinical projects

Performed IT-related issues as an in-house IT consultant

Generated weekly time sheets using Microsoft Access

Recovered $89,000.00 US dollars in hidden time sheets

Maintained three commercial scanners, one Construction Drawing scanner, and one X-ray scanner

Digitized paper files into PDFs, then burned digitized files to CDs, DVDs, External Hard Drives

Digitized X-rays, and sent them to the customer’s PAC systems via DICOM through VPN

(QC) verified that digitized images meet the standards established by the customer

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