DAVID WALKER

Mobile: 206-***-**** Email: acunrj@r.postjobfree.com

Collision Center professional with national experience in achieving success across multiple locations. I can

take a successful company to the next level, building a highly successful team with outstanding CSIs,

excellent insurance relationships and outstanding quality and profit.

Operating strengths include -

Development of effective Leadership and communication Developing and implementing

operational processes. lean management processes.

Multiple location problem-solving

Strengthening and building Long and short-term growth

Improving and implementing

insurance relationships. projection development.

extremely high-quality standards

Creating and developing staff, Achieving high levels of gross

Work in all positions in the

which produced outstanding sales and net profit.

industry

Strategic forecasting

while maintaining a high level of Developing location budgets

customer service and outstanding presentations

Building extremely successful

CSIs. Developing profitable direct

teams in multiple locations.

repair programs.

EXECUTIVE PERFORMANCE MILESTONES

Developed and implemented lean processes and achieved measurable success in multiple locations.

Developed strong insurance relationships, and direct repair programs.

Grew and managed some of the cleanest and most efficient stores with the highest profit margins in the entire

country.

Experienced instructor in formal classes on estimating, lean management and computer measurement.

Effectively managed the implementation of new locations from the ground up including purchasing equipment,

staffing of all employees and development of all processes.

Recognized as a results-oriented leader and motivator by upper level management.

Education

Cal-poly Degree in Business Development Six-Sigma - Degree

Kaplan College - Degree in life health and auto insurance

Certified Training

Total Quality Management Class 1-6 ASE Air-Conditioning Certification HR personnel harassment class

Managers Masters ASE Certification Auto Body Win-Win with Your People certification

Leadership Management and Marketing ASE Certification Auto Painting Hunter technical alignment certification

Mitchell school adjusters I-Car Eight Part Course 2000 Mastering RAY-RAY online certification

Estimating for Profit I-Car Plastic Repair ADP Certification

Award-Winning Customer Service I-Car Electronics 1-2 Chief E-z) LINER gold certificate

Today's team leadership I-Car Color Matching Managers Masters California certificate

HR Successful Termination I Car Suspensions Airbags and Hybrid Toyota Certification

Mercedes-Benz certification I Car Aluminum

ASE Estimating Certification Herbert's Auto Paint Certification

COLLISION CENTER MANAGER

DCH TOYOTA COLLISION CENTER North Brunswick NJ.

A 50,000 square-foot repair facility

2012 to Present

Established major insurance direct repair programs

Created a highly productive body shop team to produce high quality service, with better cycle time

and higher quality than industry standards. Cycle time went from an average 9.7 Days 4.3 And Touch

time of 1.6 hours a day to 6 .3 hours a day

Developed and taught lean processes Responsible for support and development of all company

processes, all staffing and training of personnel.

fMaintained profitability and the entire success of the body shop and process.

Developed and marketed to all insurance companies and direct repair programs.

Established many great relationships with direct repair programs.

Trained staff to have extremely good customer relationships and to be extremely well organized and

profitable.

Created a highly productive body shop team to produce high quality service, with better cycle time and

higher quality than industry standards.

Professional History

Chevrolet, Buick, Volkswagen 2012

Body shop Manager/Director of Collision Center Operations

Established major insurance direct repair programs.

State Farm ranking took the shops rank from the very bottom rank nationwide to the top tear rank

nationwide in less than 12 months.

Established the shop as the only Volkswagen Certified Center in the region.

Implemented lean production processes, improving cycle time and profitability dramatically.

Established major insurance direct repair programs.

Developed and implemented comprehensive operating policies and procedures.

Implemented lean production processes, improving cycle time and profitability dramatically.

International Auto Collision Process (ICAP) 2007 - 2012

Director / Body shop Manager

Created a highly productive body shop team to produce high quality service, with better cycle time

and higher quality than industry standards. Cycle time went from an average of 3 hours a day to 6

hours a day

Developed and taught lean processes Responsible for support and development of all company

processes, all staffing and training of personnel.

Maintained profitability and the entire success of the body shop and process.

Developed and marketed to all insurance companies and direct repair programs.

Established many great relationships with direct repair programs.

Trained staff to have extremely good customer relationships and to be extremely well organized and

profitable.

Created a highly productive body shop team to produce high quality service, with better cycle time and

higher quality than industry standards.

Body shop Manager /Collision Authority

Regional Director 2006-2007

Location went from having no established track record to producing $600,000 in monthly sales in its first

year

Developed and taught lean processes to all employees, at a new 51,000 square foot state of the art body shop,

built to produce over $950,000 in gross monthly sales.

Responsible for completely staffing, training and motivating the lean processes.

Developed the direct repair program relationship.

Responsible for the operation of existing body shops in staffing and processes.

Managed and reduced pre-existing accounts receivable.

Taught staff how to use management systems to become more efficient and profitable.

Location went from having no established track record to producing $600,000 in monthly sales in its first year.

Sterling Auto Body body/shop Manager And 2001-2006

Senior Area Director

Going from a single Body shop Manager to a senior area director manager.

Achieve profit margins across that far exceeded industry standards going from a 40% gross profit on

labor to a 63% gross profit and less than three months.

Responsible for the overall management of multiple body shop locations operating in several different markets .

Achieve profit margins across assigned region that far exceeded industry standards

Developed and implemented processes across region.

Completely reorganized body shop in Ohio.

Expanded region to include Pittsburg, and Rochester, NY.

Implemented lean production processes through the region, resulting is expansion of profit margins.

Recognized for maintaining highest level of profitability and CSI within my region of responsibility.

Alameda Collision Repair 1998-2001

Body shop Manager

Assumed all management responsibilities,

When from the store averaging 225,000 a month in gross sales to

Produced an average of $650,000 in monthly gross sales.

Adding several DRP relationships and becoming Mercedes certified shop.

The business grew over 70% with a labor GP of 64%

Produced an average of $650,000 in monthly gross sales.

Staffed and worked on the floor with technicians to improve their skills.

Produced a high profit margin.

Developed and implemented management systems and standard operating procedure

Toyota of Santa Cruz 1990 -1998

Worked on the floor as a body technician and painter.

Also attended school and worked on the floor as a foreman and production manager.

References

A large network of professional colleagues will attest to my abilities, References and testimonials available upon

request.

Contact this candidate