Mandeep Sirohi

**** ******** ***** ******, ** *5063

acunqk@r.postjobfree.com CELL: +1-469-***-****

DATA GOVERNANCE AND MDM EXECUTIVE

Solution Architect Functional Lead Business Process Transformation Program Manager

Career Profile

Mandeep is an experienced and accomplished Business and IT consultant with about 19 years of experience in Sales Operations, Service Management, CRM, SCM and Financials functional areas. A hands-on expert, who consistently demonstrates ability to balance business and technical perspectives to develop workable solutions with a high commercial orientation and strong customer focus. Skilled in all phases of the project life cycle, from initial feasibility analysis and conceptual design through implementation and enhancement. He has a wide variety of experience both as a solution architect and global functional lead in the areas of Order to Cash, Campaign to Order, Service to Resolution, Demand to Deliver, Channel Revenue Management and Master Data Management across Manufacturing and HealthCare industry verticals. He has worked as an independent consultant (Deloitte, Accenture, Axon) besides several years in a Big 4 Consulting firm (KPMG/BearingPoint) and the top 3 Indian IT services providers (Tata Consultancy Services, Wipro Technologies and Infosys).

Areas of Expertise

Project / Program Management

IT / Business Alignment

Digital Transformation

Solution Architecture

Enterprise Value Mapping

Data Governance

Strategic Planning & Budgeting

Business Intelligence

Customer Experience Management

Enterprise Data Warehouse

Master Data Management

Business Process Reengineering

IT Governance

Offshoring/Outsourcing

Enterprise Application Integration

Specific areas of expertise include CRM, Finance, Distribution, Supply Chain and Master Data Management

Significant Achievements

Contributed to the book by David Fisher on Enterprise Optimization: ‘Optimize Now (or else!): How to Leverage Processes & Information to Achieve Enterprise Optimization (and Avoid Enterprise Extinction)’.

Responsible for the delivery of operational effectiveness, business transformation and systems integration programs that focus on achieving cost reduction, revenue enhancement and risk management for the North American Hi-Tech clients of Infosys. (a $85M portfolio consisting of various Oracle Applications programs)

Represented Infosys at Oracle’s ‘Wholesale Distribution Customer Advisory Council’, a distributors’ industry consortium who collaborate with Oracle to provide future solution direction and vision.

Led the joint development and go-to market strategy for ‘Price Protection’ (aimed at the ‘Distribution’ industry) and ‘Rapid Planning’ (part of Value Chain Planning) modules with Oracle Corporation.

Managed and Lead multiple, cradle to grave Oracle implementations and Upgrades (9 version 11i & 7 R12) at multi-billion dollar corporations, including one of the largest EBS implementations in the world (TCV $200M)

Led the ‘CRM Focus team’ at BearingPoint, a team of experts who acted as the flag bearers in the functional areas of CRM (“Service to Resolution” & “Campaign to Order”) and ‘Quote to Cash’ and provided field input

Managed the Manufacturing Verticalization Leadership Initiative (MVI), a joint effort of Manufacturing IBU and Oracle practice of Infosys with the goal of establishing Oracle practice as a leader in the Manufacturing industry and achieving 3X revenue growth in 3 years.

Developed a strategic vision and business driven digital enablement roadmap, and architecture of an Omni-channel Commerce and Marketing Solution for a global service provider of travel solutions and live events. This included identification of the digital touchpoints (mobile, social & cloud) and transformation of customer and employee facing applications with an emphasis on content collaboration & multi-channel analytics.

Led the Joint Development Program and the go-to-market strategy with Oracle for “Demand to Deliver” (D2D) initiative, an end to end business process comprised of multiple Oracle products.

Acted as an internal advisor for Sales Process Transformation & Effectiveness Program at Wipro, an enterprise-wide program (MS CRM) to design and implement best-in-class processes and systems to address the complete business development life cycle.

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Professional Experience

Business Transformation Expert Apr. 2011 – Present

Solution Architect and Project Manager/Program Manager

Program Manager and cross-functional Solution Architect for the implementation and upgrade of Oracle SCM, Finance & CRM modules with a special emphasis on Service to Resolution, Campaign to Cash and Demand to Deliver processes.

Provide advisory services to the CIO organization in areas of IT Governance, Master Data Management & Enterprise Optimization.

Regal Beloit (a leading manufacturer of electric motors, mechanical and electrical motion controls and power generation products serving markets throughout the world)

Solution Architect for the enterprise wide ERP and CRM (Channel Revenue Management, Service, Sales, Marketing) A program for a global rollout of Oracle Application

oLed the overall architecture, solution design and global releases of the Oracle Applications program

oDesigned the integration of Oracle Applications (Service, Inventory, AR, OM, Depot Repair) with Microsoft Dynamics CRM

oCreated the Enterprise Data Quality framework for the 20+ applications in the Regal IT landscape with a special focus on the Customer Data Hub and Item Master structure for its future rollout of MDM and CDI initiatives

M+W Group (a global leader in the design, engineering and construction sector)

Project Manager for multiple projects:

oLed the Procurement Transformation and optimization of the Procure to Pay operations including Vendor Rationalization, integration to Plex and Mexican implementation of Oracle Applications

oManaged the upgrade and migration of the entire Oracle footprint (Servers, Operating System, Database and satellite Applications from an in-house environment to a third party managed services data center

Smiths Medical (a leading global provider of medical devices for the hospital, emergency, home and specialist environments)

Business Architect for the strategy, design, and implementation of an enterprise customer experience transformation program. The initial phase consists of:

oCreating the Customer Experience Strategy including a Capabilities Assessment and mapping the Customer Experience Lifecycle using Customer Journey Maps

oFraming Customer Experience Initiatives and Solutions along with a roadmap to end state IT architecture by devising different architecture options using the market leading applications: Oracle (Sales Cloud, Service Cloud, CPQ, Eloqua) and other Best of Breed vendors like Salesforce, Marketo, Sterling and Sitecore.

oConducted a POC for Oracle Sales Cloud and Service Cloud as part of the process playback exercise

Eaton Corporation (a global technology leader in power management solutions with revenues of approx. $25 B and operations in more than 175 countries)

Finance (Invoice to Cash and Channel Revenue Management) and MDM Project Manager for a global financial transformation program (approx. $55 M) that will provide a strategic foundation to drive re-engineering, harmonization, standardization and optimization of financial transactions processing across the enterprise.

Developed a Readily Accessible, Consistent, and Unified View of Eaton’s Customer Information distributed across more than 130 ERP and Sales Systems using Oracle Customer Data Hub

oBenchmarked the level of maturity of customer data and created an Operating Model for monitoring, assessing and enhancing Enterprise Data Quality across the enterprise

oEstablished a Data Governance framework for the shared responsibility between business units, enterprise functions and the central data management team. Aligned People, Process & Technology to Manage Information as an Enterprise Asset

oRecommended a path forward and created a road map for the transition of Eaton’s MDM architecture for the Customer Data Hub from the current ‘Registry’ style to an end state of a ‘Transactional’ model

oEnabled visibility of enterprise, sector, and regional sales, opportunities and quotes by global customers and segments hierarchies using OBIEE and MDM

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Managed a team of 10 people for the Finance (AR, Accounts Receivable Deductions Settlement, Channel Rebates and Point-of-Sale Management, Price Protection, Advanced Collections, Credit Management, Price Protection and iReceivables). This included:

oRe-implementation of Oracle into a Single Instance of R12 that allows for deployment of a clean financial instance with the ability to inject existing processes where appropriate or standardize and deploy best practice processes and internal control frameworks that can be leveraged globally

oImplementation of a Global Design across 300+ Operating Units and Localizations for 60+ countries

oCreation of supporting finance policy and procedural changes to ensure effectiveness and efficiency of the process and realization of greater business benefits in the revenue cycle (credit, collection, and cash application)

oOptimization of the five global shared services organizational structures

oEvaluated and did a pilot for Aggregating data from various order capture and order fulfillment systems to create a comprehensive order and fulfillment system using Oracle Fusion Applications (DOO)

oEnhancement of control environment utilizing Governance, Risk and Compliance functionality; design enhanced controls into processes, responsibilities and the shared services organizational footprint

Sonoco (a multi-billion-dollar global provider of consumer packaging, industrial products, protective packaging and packaging supply chain services)

Created an overall MDM strategy for the enterprise by evaluating and recommending governance models, procedures, and in house tools to support the management of master data.

oRedesigned the Customer model by leveraging the Trading Community Architecture (TCA)

oArchitected a Customer Data Integration solution for the ongoing company-wide Oracle roll-out

oCharted a 3 year roadmap for the subsequent implementation of the Customer Data Hub, Product Data Hub & Supplier Data Hub

Dell Inc. (one of the most preeminent names in the desktop and laptop computers market and a global provider of integrated technology solutions worldwide with revenues of close to $60B)

Designed the processes around the Order to Cash process in order to support a ‘solution selling’ based sales initiative

Created a new ‘offer’ data model across the entire products and services items hierarchy and defined the taxonomy of attributes to describe an item by utilizing Oracle Product Data Hub

Designed the integration of Oracle Order Management and CRM (Service + Sales) to SFDC

Guidance Software. (one of the most preeminent names in the desktop and laptop computers market and a global provider of integrated technology solutions worldwide with revenues of close to $60B)

Designed unified CRM processes to provide an integrated experience and knowledge base to agents and customers for SFA, customer support, ticketing management and call center through Salesforce Sales cloud and Service cloud implementation.

Devised the integration strategy for a seamless working of the Salesforce CRM applications with Salesforce LiveChat, Zuora (for subscription billing and recurring revenue model), Salesforce Lightning, Salesforce Identity and JIRA using Apex and Force.com. This also entailed developing rules for the workflows in Salesforce Workflow Designer

NBTY (a leader in digital investigations and endpoint data security)

Program Manager for one of the first implementations of the 3 data hubs of Oracle MDM Solution - Customer Data Hub (CDH), Product Data Hub (PDH) and Supplier Data Hub (SDH) along with Supplier Lifecycle Management and Oracle Enterprise Data Quality at a single site in a regulatory environment of FDA’s GXP (GMP, GLP, GCP) regulations.

Led the integration of Oracle PDH with Agile PLM

Pace Suburban Bus Service (the local public transportation agency for the Chicago area suburbs.)

Orchestrated the changes in the existing Inventory setups for the implementation of an Enterprise Assets Management solution across the four divisions

Fairbanks Morse Engine (a worldwide leader in heavy engine technology and manufacturing)

Conducted an enterprise-wide optimization assessment of the business processes across all functional areas (CRM, FINANCIALS, SCM & HRMS).

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oThe study resulted in providing valuable insights for developing a 3-year roadmap for increased ROI on Oracle investment. It entailed developing a future state enterprise architecture map with recommendations on system & process inefficiencies, identification of "quick wins", and long-term initiatives

oRedesigned the ATP process for the enterprise and did a POC for using the Global ATP engine for checking availability at the component level

oImplemented Oracle Trade Management for Promotional planning, execution, Deduction management: and Chargebacks

Allscripts Inc. (one of the most trusted provider of innovative technology solutions to healthcare organizations across the globe)

Program Manager for the reimplementation of the Finance, Distribution and CRM (Oracle Service and Sales) modules of E-Business suite (ver 12.x) & MDM (Customer Data Hub).

oConsolidated 26 applications that stored ‘customer’ information into a single Customer Data Hub

oManaged the integration of 2 companies across a varied technological landscape of Oracle Applications, Hyperion, Clarity, Sales Force and Saba Learning Management System

oResponsible for aligning People, Process, and Technology, to manage the quality, availability, security, and privacy of their data assets. Leveraged the issues of Regulatory Compliance (HIPAA 5010), ICH-GCP guidelines and Customer Service, to increase acceptance, and proactive ownership of the underlying Data Governance Framework by the Business, with support from IT

oSolved complex revenue recognition issues and provided a solution for preventing revenue leakage and increased profitability of sales contracts as part of the Order to Cash process

oIntegrated legacy product with oracle iStore and Customized iStore Order Submission page to batch validate Configuration of a model before submitting an order.

oDesigned the Advanced Global Inter-company System to create, resolve and reconcile inter-company transactions

Mastec Inc. (one of the largest infrastructure services provider to the telecom and cable industry in North America)

Got engaged at a challenging time of the ongoing implementation of Oracle E-business suite & Siebel and was brought in as a replacement Project Lead to course correct the project. The main streams of work that were managed included:

oStreamlining the Siebel to Oracle Order Management integration PIP

oGo-Live of the E-business suite Re-implementation (ver 12.1) for the first service line company along with consolidation from 2 instances of version 11i to ver12.1

oArchitecting the road map for the rollout of the template for the rest of the 5 service lines and 2 acquired companies

oTransition of the existing support for the version 11i instances to a different offshore vendor

Infosys Technologies Plano, TX Jul. 2009 – Mar. 2011

Director, Enterprise Solutions

As a Practice lead and Solution Architect, led a team of business and technology domain experts to ensure optimal solutions, across a portfolio of Hi-Tech and Manufacturing clients. A hands-on technology evangelist with responsibility for ensuring the overall solution meeting the client requirements.

Some of the key projects were:

Conceived a SOA based cross-technology solution (Oracle FMW, BEA ALSB, Oracle BPEL & AIA) for the integration of 20+ applications for the Quote to Cash program. The changed order controls & pricing targets improved contribution margin by 1% & reduced the cost of customer order fulfillment by $16 M

Implementation of Oracle Channel Revenue Management for Trade Pricing, Promotions, Rebates and Claims Management.

Completed a feasibility study for the Oracle Applications footprint to enable a New Product Introduction (NPI) process at Dell

Defined Business and I.T. strategies through JAD Sessions and by participating in group discussions involving CIO, Project Owners, Stakeholders and Users

Identified standards and best practices for enterprise architecture, data architecture/ governance and chalked out future technology road maps for various clients

Participated in the beta review of the Fusion Applications (DOO and Product Data Hub modules)

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Led a team responsible for all enterprise reporting and MDM (customer data hub) initiative at one of the leaders in digital programmable logic device (PLD) market, including a suite of tools that included OBIEE, Hyperion and Oracle Discoverer

Designed and setup various Intercompany flows in Oracle Apps, to facilitate an efficient and automated business among all European businesses

Restructured the cost allocation process to provide product managers with a clearer understanding of the cost of goods and services being provided, reducing domestic operating expenses by $3 million annually

Reduced outstanding accounts receivable from 93 days to 42 days, improved cash flow by $31 M annually and enabled the payoff of a high-interest, short-term loan costing $6.4 million in annual interest expense

Led design and implementation of Oracle Global Order Promising (ATP/CTP) to improve the reliability and response time to customers from 1 day to < 2min

Formed a team comprised of accounting and IT professionals and redesigned the general ledger account structure, cutting the number of general ledger accounts by 40% & reducing month-end closing by 3 days

Worked with manufacturing to centralize the procurement function and installed a new capital ordering process that eliminated redundant equipment purchases & saved $2.7 M in budgeted capital expenditures

Program Manager for the Arrow Unity program (a multi-year, global, multi-language R 12 implementation of 46 modules across the divisions of Arrow Electronics; TCV > 200 M over 5 years)

Led the strategic Manufacturing Verticalization Leadership Initiative, a board sponsored program, for achieving 3X revenue growth in 3 years for the Manufacturing vertical:

oUtilized a dedicated $5M in investments and 200+ resources for co-development of PIPs and Adapters

oStrengthened strategic alliance with Oracle by becoming the new and highest level of “Diamond” partner

oCreated a ‘Center of Innovation’ at Oracle head office to conceptualize, showcase and demo solutions

oDeveloped competency in Edge Applications through selective recruitment, and organic growth achieved

by cross-training, boot camps, project spotlight webinars, white papers, and proposal packs

Representative Clients: Arrow Electronics, Toshiba Americas, Emerson, Dell Inc, Cyprus Semiconductor, Xilinx

Wipro Technologies Addison, TX Nov. 2006 - Jul. 2009

Practice Manager, Enterprise Application Services

Worked in various roles ranging from Project Lead, Solution Architect, Track Lead and Team Lead for the implementation, support and upgrade of global Oracle applications in the areas of Finance, SCM and CRM.

Implemented Oracle version 12 & 11i across Emerson group and expanded the portfolio of different service lines including Enterprise Application Services, Testing, PLM, Security and Infrastructure services:

oSlashed manual processes by 30% with resultant reduction in overhead costs by deploying Teamcenter

oDeveloped an enterprise application integration strategy for the organization, by utilizing service oriented architecture (SOA), and cloud computing. This slashed the time-to-deliver by 50% and reduced costs

oImplemented rigorous development & testing processes and thereby decreased software defects by 60%

oCrafted an intercompany solution for reconciliation across the six groups of Emerson

oFacilitated the client to setup a captive offshore delivery center in a Build, Operate and Transfer mode. Reengineered the company’s offshoring processes, governance and engagement model to move their offshore captive center from performing 14% of work offshore to over 30%, driving savings to over $40M / year

Implemented disciplined accounting controls critical to complying with SEC requirements, and instituted a cash management program that increased bottom-line profitability by $2.8 million within the first year

Improved credit process & reduced portfolio delinquency from 83% to 18%, adding $1.7 M in cash flow (Oracle Credit Management)

Implemented a company-wide ERP system that integrated 4 separate systems into a single application (including HRMS), slashing the headcount by 7 employees and saving $400,000 annually

Architected a solution for integration of P2ES Enterprise Upstream and Oracle Applications using Fusion Middleware (FMW)

Orchestrated a solution that integrated the SalesLogix CRM to Oracle OM and Selectica, using Biztalk

Implemented Available To Promise (ATP) functionality of Order Management for all the OUs to arrive at realistic customer promise dates

Led the Finance/CRM (Service, Sales & Trade Management) track and created a Value Realization Model. Conducted a Benchmark Analysis in order to achieve ‘perfect order’ across the ‘Order to Cash’ Process

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Optimized supply chain processes with the application of lean principles throughout the value stream, synchronization of demand with supply capabilities, and collaboration with strategic customers and suppliers. Customer service levels increased by more than 33% & annual logistics expenses reduced by more than 25%

Monitor regulatory guidelines (such as privacy requirements), compliance-related guidance (such as data retention, SOX, PCI) and emerging industry standards to determine their impacts on the clients’ needs

Reviewed and approved the conceptual architecture and high level design of all major projects and system enhancements across the full range of the portfolio, assuring conformance to:

oBusiness and technical requirements

oFunctional area application and data architecture

oInfrastructure architecture

oEnterprise Wide Technology Architecture

oMaintainability and extensibility

Representative Clients: Level 3, Thomson Learning, Thomson Scientific, Convergys, Lexmark, Reliant Energy, Entergy,

Paramount Pictures, Viacom, Getty Images, ADP, MUD, Merichem, Noble Energy, Emerson,

Thomson Taxation, Dell Inc, Avaya, Motorola, Texas Instruments,

KPMG/BearingPoint, Inc. Irving, TX Jul. 2001 - Nov. 2006

Manager - Consumer, Industrial & Technology (CIT)

Enterprise Business Architect and Supply Chain/CRM Lead for various full lifecycle global Oracle EBS implementations ($2 - $5 M, 10 – 25 resources); developed proposals, provided thought leadership & refined/created consulting offerings to meet evolving customer needs. Responsibilities included client relationship management, budget planning, financial reporting & resource staffing. Earlier, focused on IT transformation

projects (Oracle: ERP, SCM and CRM) across industries and worked as a Solution Architect and an Order to Cash Lead on several large projects.

Led the ‘CRM Focus team’ at BearingPoint, a team of experts who acted as the flag bearers in the functional areas of ‘Campaign to Cash’, ‘Service to Resolution’ and ‘Quote to Cash’ and provided field inputs.

Stryker Endoscopy Inc, (one of the preeminent medical products and services companies in the world)

Worked as a Solution Architect and the Finance/CRM (Oracle Trade Management, Oracle Field Service, Service Contracts and Oracle TeleSales) lead of a global Oracle Applications implementation. Focus was on the Quote to Cash Process and the guided selling feature of Oracle Configurator

Managed the rollout of the Stryker’s communication division across all modules in Finance, CRM, Supply Chain and HRMS. It also included compliance of 21 CFR Part 11 regulations and adherence to GCP and cGMP practices.

Puffer-Sweiven Inc, (a leading supplier in process/flow control industry)

Instrumental in winning this project worth $8M

Overall Project Manager for the delivery of a green-field Oracle implementation. Built a business case for the implementation, performed gap analysis and managed the delivery of the project across phases of Plan, Design, Build, Deploy and Support

The 2 key highlights of the solution were extensibility of Advanced Pricing to the purchasing module and use of Oracle Configurator for infinite BOMs (solution tested for 2M BOM)

Designed monthly commission/bonus process for the sales force

Galileo International Inc. (a subsidiary of Cendant Corp and a global travel technology solutions leader)

Solution Architect for the gap analysis and solution design of a billing system based on Oracle E-business suite for a global travel technology solutions leader. This led to enterprise-wide implementation of Oracle Applications

Canon Business Solutions (is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry)

Managed the Q2C track, Service Contracts and Field Service functions for an Oracle roll-out at Canon Business Solutions (CBS), an engagement of $60M. The team size was of 20 onsite consultants

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Acted as a Solution Architect for supporting a solution selling process for selling software, hardware and services in a leased environment

Lead the Analysis, Design and Implementation of Oracle Discoverer reports and dashboards for the sales team

Designed the rules engine for CSMP credits in Advanced Pricing

Led the testing strategy for using Mercury LoadRunner as part of regression testing

The process standardization across CBS entities, analytics dashboards, redefined sales processes for the field force and order fulfillment functions has resulted in improved field stock accuracy by 25%, order throughput by 30%, contract/warranty retention by 20%, and reduced material in transit by 5-7 days

Streamlined service offerings and aided in a $1M up-sell. The solution helped in stopping revenue leakage by $3-5M and improved warranty conversion by 20-35%

An upgrade to the latest version of E-business suite was also part of the effort. Managed the Co-ordination and collaboration on project plan activities across implementation teams in 3 locations, CBS-West, CBS-Central and CBS-East

USG Industries (is one of the largest building products manufacturers and distributors in USA and inventor of Sheetrock®, the world’s #1 brand of wallboard)

A key member of the team that defined a network-optimized supply chain and CRM strategy for USG. The goal of the transformation project was to streamline production and distribution across USG’s entire North American network of 80 facilities

Worked as an Applications Architect, (part of the seed team of 5) that developed the initial business case and validated the fitment of Oracle as a solution for the client’s needs. This phase involved validating benefit models, process standardization, and outlaying a phased rollout plan for the ensuing implementation. It led to one of the biggest Oracle programs at BearingPoint (>$60M)

In the later phase, worked as a Project lead for the CRM track. This consisted of a series of Process Playback sessions and finalization of ‘To-Be’ processes, solution design, data migration strategies, interfaces design, integration touch-points for Quote to Cash, Pricing, and Trade Management

Designed a tiered pricing solution (Oracle Advanced Pricing) for meeting requirements of a commodities market along with the functionality of providing mobile access to the salespeople in the field

Chalked out different integration options for a phased implementation of the CRM and SCM tracks.

Collaborated with Oracle Corporation for the development of the Trade Management module (Oracle Marketing Online) at USG. The business processes that were created for the project were incorporated in the development of the next release by Oracle for the claims and deductions settlement process.

The project has generated significant annual efficiency and productivity benefits with a ROI of more than 18% and has helped USG in achieving better customer service and satisfaction. In one key example, the company has seen dramatic increases in on-time deliveries, improving from less than 50% (the industry average) to more than 90%

Extreme Networks (a provider of network infrastructure equipment for enterprise and metro telecommunications service providers)

Worked as the Quote to Cash track lead and Solution Architect of Oracle 11i e-business suite that was implemented across USA, Japan, and Netherlands

Designed the interface between Agile, the client’s PDM, and Oracle’s BOM module

Led the implementation of Valdero 2.0 to connect suppliers for enhancing the performance of the supply chain. This led to improved execution by providing real-time visibility and control over changes

During the project, my role was elevated to that of PM and successfully lead the program till go-live

Designed the integration of Oracle ERP with Siebel CRM using WebMethods as a middle ware and defined a common data definition for the XML Canonicals

Implemented and maintained various technologies in the shipping warehouse, including Intermec RF guns, and Barcode printers, thereby gaining competitive advantage in the manufacturing and distribution process by using Oracle

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