Zdzislaw Kwiatkowski (Jess) Cell: 908-***-****

** ******** **. ****: 732-***-****

Edison, NJ 08820 E-mail: acunpx@r.postjobfree.com

Linked-In URL: www.linkedin.com/pub/jess-kwiatkowski/2/506/486

Summary:

Senior IT Technician with years of experience, providing all aspects of IT services. Specialist in Desktop, Helpdesk, Hardware, Software, Deskside support. Industries include Business Services, Commodity Brokers, Pharma and Municipal Agencies. Supported Microsoft for ten years in NYC and NJ. Highly skilled team member delivering hardware and software support in the most efficient manner. Excellent customer service providing top notch end user support. Coordinated new hire training and familiarization to site location. Support remote locations throughout US and Europe. Completed Computer and Network Security course at Middlesex County College.

Skills:

VoIP (ShoreTel)

Symantec Ghost Server and Win7 Imaging

Laptops, Desktops, Workstations, Printers

HP JetAdmin

Call Tracking (Track-It, Dell Kace, FootPrints, SpiceWorks)

LAN Cabling (CAT5/5e/6e)

PDQ Deploy

Active Directory

Server and Equipment Racks

Print Server Queues Setup

LogMeIn amd SolarWinds Remote Connect

DHCP, DNS, TPC/IP

AV Presentation Equipment

Microsoft Office Suite (2003, 2007, and 2010)

Video TeleConference Polycom Equipment

Operating Systems (W2K, WinXP, Win7)

Internet Browser (MS IE, Mozilla FireFox)

Certifications:

Microsoft MCP, MCSE, A+

Toshiba, Dell, HP, Compaq, IBM PC Hardware

HP Printer Hardware

AMA, Communication and Interpersonal Skills

Network Security course at Middlesex County College

Work History:

Accriva Diagnostics, San Diego, CA (Formally International Technidyne Corp.) 3/2007 - 12/2015

Senior Desktop Support Technician

Responsible for responding to support tickets using company ticketing system. Register and classify received incidents and undertake an immediate effort to quickly resolve issues. Process Service Requests and keep users informed about their Incidents' status at agreed intervals. Grant authorized users the right to use company services, while preventing access to non-authorized users. Execute policies defined in Information Security Management. Perform the day-to-day operational activities for all aspects of desktop system configuration, performance, and functionality. Configure required hardware; install approved software and operating systems, in a networked environment. Assist users MS Office applications, Email, network and VPN issues. Create and delete user accounts in AD. Reset user domain login password. Join computer accounts to domain. Participate in the 24x7 on-call rotation in support of IT incident and problem management. Maintain equipment inventory levels including but not limited to desktops, laptops, keyboards, mice, phones, monitors. Assist with backup tape rotation upon requests from System Administrator. Remotely support technical issues via telephone and/or with remote support software such as Microsoft Remote Desktop Connect. Diagnosis and repair hardware; printers, laptops, desktops and AV equipment. Request external support from Vendors for hardware issues under manufacturer’s warranty agreements. Guide end users in the use and operation of company approved software and hardware. Provide mobile device support; such iPhone, PDAs, tablets and other smart phones. Troubleshoot, diagnose and solve out-of-scope issues on best effort for users having un-approved equipment.

Siemens Business Services (Currently Atos) 9/1985 - 3/2006

Under contract at Microsoft in NYC and NJ

Desktop Support Technician

Responsible for responding to support tickets using company ticketing system. Register and classify received incidents and undertake an immediate effort to quickly resolve issues. Process Service Requests and keep users informed about their Incidents' status at agreed intervals. Perform the day-to-day operational activities for all aspects of desktop system configuration, performance, and functionality. Configure required hardware; install approved software and operating systems, in a networked environment. Assist users MS Office applications, Email, network and VPN issues. Join computer accounts to domain. Participate in the 24x7 on-call rotation in support of IT incident and problem management. Maintain equipment inventory levels including but not limited to desktops, laptops, keyboards, mice, phones, monitors. Assist with backup tape rotation upon request from System Administrator. Remotely support technical issues via telephone and/or with remote support software such as Microsoft Remote Desktop Connect. Diagnosis and repair hardware; printers, laptops, desktops and AV equipment. Request external support from Vendors for hardware issues under manufacturer’s warranty agreements. Guide end users in the use and operation of company approved software and hardware. Provide mobile device support; such as PDAs and tablets. Troubleshoot, diagnose and solve out-of-scope issues on best effort for users having un-approved equipment. Setup conference room AV and presentation equipment. Assist with VTC equipment setup to multiple remote locations, internal and external clients.

Education:

Union County College, Cranford, NJ 1985

Associate Degree in Applied Science/Computers

Community College of the Air Force 1980

United States Air Force

Associate Degree in Electronics/Avionics Technology

Military Service

United States Air Force 1977-1981

Sergeant, Shift Supervisor, Avionics

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