Latonya Polk

*** ***** ******

Orlando Fl, *****

Cell 407-***-****

Email: acunns@r.postjobfree.com

I am experienced in collections,

sales, customer service also supervisor experience

I am looking for a company I could grow

with and share my call center experience with.

WORK EXPERIENCE

The General Insurance

2/2015-current

ustomer service rep work at home positon receiving inbound calls from insurer's, I would add vehicles and drivers to the policy, add sr22 fax proof of insurance to dmv,leinholders, and car dealerships.

Oasis Money Group

6/2014-1/2015

Manager of the verification department for a medical alert company

verifying all sales from all sales reps,

recovering all declines and cancels,upselling different products as well,

also trained any new verification reps.

My payday loan relief

1/2014-5/2014

Sales rep for a payday loan consolidation company

enrolling payday loan customer into a consolidation program

to help them pay off their payday loan debts

Eisenberg, Whitman And Associates

1/2013- 12/2013

Supervisor of 10 verification agents, in an collection agency

make sure that the script is told verbtim

keep daily goals updated on the board,

handle all supervisor calls, as well as interview new candidates.

INTERVAL INTERNATIONAL

02/2011-12/2012

Reservationist

for a major timeshare company

booked resevations for 5 star timeshare

TEMPUS RESORTS

4/2010-12/2010

1st party collector

Timeshare industry,

collected on past due mortgage and

maintenance payments for

timeshare condos.

SEARS.COM AND KMART.COM

7 /2009 – 02/2010

I worked at home for Sears and Kmart

I receive about 100-150 inbound calls daily

Assisting customers with placing online

orders, checking status of orders, working

with delivery depts. Within sears and

Kmart also ups and USPS regarding

delivery of packages

ASSET ACCEPTANCE

7/ 2006 – 6/ 2009

Collector 3rd party

300 +calls per day

Generate and surpass

Monthly goals of $17,000

updating data base

Setting up payment arrangments

Contact this candidate