Thomas Hawley

*** **** **** ***** *** O

Layton, UT 84041

Cell 208-***-****

PROFILE SUMMARY:

Experienced professional with a successful career in sales, business development, and administration

An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential

Possess excellent interpersonal, analytical, and organizational skills

Excel within highly competitive business to business environments through relationship building techniques

Over 18 years of management experience in the retail sales and finance industries. Five years experience as a District Manager.

EMPLOYMENT SUMMARY:

Loves Travel Stops

Restaurant General Manager

August 2014- Present

(Please Do Not Contact)

Hired to be a General Manager Trainee in August 2014, for a future spot as a GM of a Travel Plaza upon completion of learning their system. In January 2015 was asked to become the Restaurant General Manager in Salt Lake City. The restaurant concept is an Arby’s with 25 full time employees. Since taking on this endeavor the store has seen growth of 14% over budget, has met the budgeted GP, as well as meeting the labor budgets. Have successfully passed the annual inspections of Arby’s Corporation, as well as our quarterly internal inspections.

Hired and train staff as to develop in accordance to the standards of Love’s Travel Stops and Arby’s E-Train Program. Through the training of the staff we have experienced positive Mystery Shops from both Love’s Travel Stops and won the Annual Pepsi/Arby’s Mystery Shop Challenge. I have a clear understanding of the financial statements and relationship of the profit and loss statement to the vital growth of a business unit.

Pilot Flying J

General Manager

2008-August 2014

Driving sales through coaching of employees to maximize sales, through monthly Marketing Programs (MVP) promoted around inside sales, deli operation and fuel marketing sales.

Hiring and recruiting future leaders of our plaza and company. Insuring we are staff at appropriate levels to support labor matrix. Coaching employees on our Company’s philosophy of being Driver Driven, Fast Friendly and Clean. Making sure we are delivering an exception experience for our customers.

Inventory control through working with merchandiser to insure no out of stocks, and to do mini audits between inventory counts to insure good audits, and control shrink. Train and develop our Retail Sales Specialist to understand the importance of planogram’s, and making sure they are current. To communicate to Regional and Divisional Marketing staff on changes which may be needed to provide a better ROI.

Managing of staff to insure we are providing GREAT customer service, have a clean and pleasant travel plaza to keep the guest returning. Making sure we are 100% on our 3-foot rule (if within 3 feet of a guest we interact and make sure they are finding the products they are looking for.

Review financial reports to find trends in sales, manage by the numbers to insure a good return of Investment to the ownership. Through the P & L manage sales, expenses and labor as to move as the market moves.

Communicate with District Level to insure all objectives are being met, and where there may be areas which needs improvements, the necessary changes are done efficiently and quickly to move the plaza into the right direction. REGION IV DEVELOPMENT CORPORATION Twin Falls,

ID

Senior Loan Officer 2005 -

2009

Market various loan programs offered by Region IV Development to lenders

Hold lender seminars to keep lending partners updated on program and policy changes

Meet with commercial borrowers and assist them in the loan process

Underwrite loan requests received from borrowers, and make loan recommendations to Board of Directors.

Attend and participate in both loan committee meetings, as well as Board of Director Meetings.

Facilitate loan closings for U.S. Small Business Administration and Revolving Loan Fund.

Prepare complete fiscal year end financials for Region IV Development for submission to U.S. Small Business Administration and Economic Development Administration.

Review and update our management plan for U.S. Small Business Administration and Economic Development Administration.

COUNTRYWIDE HOME LOANS Twin Falls, ID

Production Manager / External Home Loan Consultant 2001/2005

Management position accountable for soliciting business relationship accounts and developing strategic alliances with real estate professionals.

Devise and implement innovative marketing principles and promotional sales events for realtors, developers, and consumers to further support financial growth.

Cross-sell insurance services and products to clientele. HOUSEHOLD FINANCIAL SERVICES Twin Falls,

ID

Branch Sales Manager

1999/2001

Directed daily operations for consumer finance branch, including branch sales, business development, customer service, and credit analysis.

Managed a staff of 5 Loan Officers and a Customer Service Representative.

Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers.

Negotiated and secured terms, pricing, and conditions.

Audited branch financial reports and loan officer compensation reports. Responsible for all aspects of staffing, performance appraisals, promotions, salary recommendations, and terminations

US BANK CORP. Scottsbluff, NE / Twin Falls, ID

Retail Sales Manager

1996/1999

Managed 11 branch offices within assigned territory, which included 20 business and personal bankers, and 4 loan assistants. This included branch sales, business development, customer service, and credit analysis.

Represented the company in the community and developed and promoted additional business.

Audited branch financial reports and loan officer compensation reports. Responsible for all aspects of staffing, performance appraisals, promotions, salary recommendations, and terminations. Interfaced with human resource department for all employee related issues.

Attended Cohen-Brown Proactive Relationship Banking seminars and implemented and coached best practices as learned through the seminars. Retail Sales Manager Highlights

Ranked within the top 4 out of 20 territories within the district for 1998 & 1999 in overall sales.

Increased sales production by 25% from July 1998 through September 1999.

Territory ranked 3rd within district for sales of the payment protection program for 1999.

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