Greetings,

As a technology specialist with extensive pc support industry experience, I was very interested in learning about your IT Opening position. I offer over twenty years of experience which the last eight years of my employment were working on the Arsenal for Lockheed Martin and their subcontractor EEMCO. I am currently studying for my Security Plus Cert.

I read your job description and requirements and I know I’m able to fulfill all the tasks of the Technician. This position requires someone who is knowledgeable of computers hardware and software and that is confident in resolving user’s issues. I have the experience and knowledge to answer any computer hardware and software related issues the Technician may encounter. This position also requires someone with customer service experience. Within the few years working for Lockheed Martin troubleshooting computer on NASA base I have troubleshooting over 2000 tickets in a Windows environment and worked with a variety of different personalities from directors to secretaries. I worked with over 400 different personalities in a professional manner while working at West. I help setup over 500 pc’s image to run Windows 2000, create users account, setup the network configuration and email. I also worked closely and help the LAN Admin on certain issues. While employed at SCI, I trained over 200 employees including some supervisors on how to build multimedia pc’s. These are some of the experience I can bring to this company. I know I can be a key player on your team, and I would like the chance to prove that to you. My resume provides more details on my qualifications. I am ready to join your team to keep your workflow going and your customers satisfied.

Furthermore, I am genuinely interested in this position. Would you please consider my request for a personal interview to discuss further my qualifications and to learn more about this opportunity? Should you need to reach me, please feel free to contact me at 256/337-0895 or acunm5@r.postjobfree.com

Thank you for your time and consideration. I look forward to speaking with you.

Sincerely,

Leslie Patton

Leslie Patton

Huntsville, Al 35810

Cell: 256/337-0895

E-mail: acunm5@r.postjobfree.com

Objective

To secure a rewarding and challenging position within an organization that offers growth and advancement where my education and abilities will be fully utilized.

Education Virginia College at Huntsville, Huntsville, AL Associate Degree-Computer Network Engineer

12/2000

Certifications Certified Novell Administration CNA

Experience

Patton’s Property, Huntsville AL 07/2007 - Present

Owner:

I provide my tenants with a secure place to reside.

I make sure all my properties are in great condition before they are rented out.

Make sure all my houses are in code with the requirements of HHA.

Lockheed Martin, Huntsville AL 10/ 2006 – 01/2012

Field Engineer

Set up, installed and configured new PCs, loading OS such as XP, Windows 7, and installing Office 2003-2010 and other software as needed

Provides technical guidance, advice, and assistance to customers on all computer related problems

physical attachment of PC to network

Implement and maintain network standards and guidelines

Patching systems, setup and configure VPN,

Utilized tools such as Symantec Ghost, Patchlink, Remedy, Net ID and Active Directory

Experience with Symantec Net Backup and Barracuda Backup Software

Experience with Symantec Anti Virus, Malwarebyte, Ad-aware and MS Windows Defender.

Installed software and assist in maintaining vision impaired workstations

Diagnose and resolve technical hardware and software issues

Personally responds or refers customer to appropriate resource for response to inquiry or resolution of problems

Leslie Patton Page 2

Patton’s Technical Service, Huntsville AL 12/2002 – 12/2010

Owner

Sought out and created contracts

Installed OS, Building custom made pc’s, troubleshooting, repairing pc’s, upgrading pc’s and using tools such as AVG, Malwarebyte, Spybot, Comodo, MS Windows defender and connecting network peripheral

EEMCO Technologies, Huntsville AL 02/2004 – 10/2006

PC Systems Support Assistant

Worked on the Arsenal by setting up new desktops and laptops, moving user data from one PC to another

Transferred computer hardware from one PC to the other and troubleshooting any computer related problem the customer may have

Cinram Manufacturing, Huntsville AL 12/2003 – 03/2004

Crew Member

Loaded tapes in a bank of VCR’s to be duplicated

Loaded VCR tape on a tree to be sent down to the loading department, sending product across the degaussed to be erased

KBM Manufacturing, Huntsville AL “Temp job” 12/2003 – 12/2003

Debug Technician

Debugged different types of boards at the Component level

Troubleshooted router boards to figure out the problem and fix it or send it in to be repaired

West TeleServices, Huntsville AL “Temp job” 6/2000 – 12/2000 07/2001 – 12/2002

System Technician

Installed CAT 5 cables, connected RJ 45 connectors, imaged computers to run Windows 2000, loaded office 2000, and set IP address

Used Microsoft Exchange Client, Microsoft remote Installation experience, LAN- base Internet access, Win 2000 Professional Experience in group policy, Active Director to create user accounts

Chapman Middle School, Huntsville, AL 10/2000 – 11/2001

Computer Lab Technician

Updated database on an NT4 Server, Inventor hardware and software, Installed site software, file sharing, print sharing, and network printing

Completed Application installation, Network Administration, hardware and software troubleshooting

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