Frank Abreu Reyes

Av. Reyes Católicos No. ** Arroyo Hondo, Santo Domingo, Dominican Republic 11510

Mobile 809-***-**** • acunm4@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

20+ years of experience in Banking Industry under IT Department

15+ years as technical support specialist and supervisor

7+ years as system administrator IBM i (AS400) and IBM Websphere Message Broker

Proficient in many development language: Vb.Net 2003-2010, Visual Basic 6, VBA MS Access

Good Knowledge of relational databases: SQL Server 2005-2012, MySQL and IBM BD2

Good Knowledge of many desktop and server operating systems: Windows 2000, Xp, 7, 8.1, Linux, AIX 6.1, Windows Server 2003 and 2008r2.

Proficient in all Microsoft Office Suite: MS Office, Project, Visio versions 2003-2010

Good written and oral communication skills

Critical thinking and relationship management skills

Ability to present ideas in business-friendly and user-friendly language

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Highly self-motivated and directed

Highly discipline and organized

Strong customer service orientation

Experience working in a team-oriented, collaborative environment

Bilingual: Spanish (Native) and Fluent in English EXPERIENCE

IBM i System Administrator (AS400)

Banco de Reservas, Santo Domingo, Dominican Republic March 2011 – Present

Main duties and responsibilities:

Manages planning and completion IBM i upgrades, maintenance and implementations.

Analyzes system performance and proactively manage system resources.

Bring support to Core systems: Fiserv - ICBS and Intertrade and others tools like WAS, MQ, UI and IBM i Client Access.

Plan, schedule, automate backup/recover task using BRMS and OS utilities.

Create CL routines to automate repetitive task.

PTF management in multiple iSeries environments.

Management of Independent Auxiliary Storage Pools (iASP's).

Management of IBM Metro Mirror Replication and Sungard replication agent.

Configuration and maintenance of V7000 Storwize storage.

Provides user support and other support teams.

Troubleshoot, resolve and/or escalate system issues.

Develop and maintain systems documentation.

Develop and maintain Disaster Recovery procedures for systems and backup infrastructure. IBM Websphere Message Broker and MQ 7 System Administrator Banco de Reservas, Santo Domingo, Dominican Republic August 2009 – March 2011

Main duties and responsibilities:

Management of Websphere Message Broker and MQ Servers of many productions and test environment.

Perform maintenances and deploy bar file upgrades of existing middleware system in accordance with standards.

Maintain operational stability of the system and tuning systems increasing/decreasing instances and managing execution groups.

Analyzes logs to resolve issues pertaining to middleware infrastructure applications.

Troubleshoot, resolve and/or escalate system issues.

Monitor/Analyze the system health using Tivoli Monitoring.

Provides others teams support.

Senior Desktop Support Analyst

Banco de Reservas, Santo Domingo, Dominican Republic June 2004 – August 2009

Main duties and responsibilities:

Supervise 14 specialists distributed in 3 regionals centers.

Manager request queue and assign/balance it’s to others specialist.

Manage priorities and resources.

Answer and responds e-mails, call, verbal request and trouble tickets.

Follow up on trouble tickets to ensure that domain users are satisfied and confident that their issues have been resolved.

Desktop Support Analyst

Banco de Reservas, Santo Domingo, Dominican Republic January 1994 – June 2004

Main duties and responsibilities:

Attend troubleshooting calls and execute installations, desktop maintenance and upgrades.

Monitor the request queue and provide direct support to users regarding their issues.

Escalate request to other support teams as needed.

Recommends hardware and software solutions including new acquisitions.

Submit knowledge entries to allow greater first call resolution. EDUCATION HISTORY

B.Sc. Business Administration

Instituto Tecnologico de Santo Domingo INTEC, Dominican Republic

(Equivalent to a Bachelor’s in Business Administration) July 1998 – February 2002

References Available Upon Request

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