MICHAEL FLACK

** ****** **** **. **********, Maryland 21236 717-***-**** acunku@r.postjobfree.com

EXPERIENCE:

SEPHORA INC. August 2015- Present

World leading and fastest growing luxury goods group owned by LVM providing over 20K cosmetic products.

Operations Supervisor & Safety Manager

Directly oversee, develop and coach up to 400+ hourly employees

Ability to build relationships with leadership team across Sephora’s Distribution network to quickly respond to order projections by adapting staffing, training and communication to Sephora Associates

Responsible for processing up to 130,000 E-Commerce orders per day during peak season

Partner with Human Resources to design training plans, peak staffing plans and recruitment efforts

Participate in defining Sephora’s Safety Culture, Philosophy, Principles, Values and Action Committee

Part of a grassroots team which developed Sephora’s Safety committee, response program and OSHA complaint policies, training and action oriented program to increase communication and accountability

Proficient in Red Prairie, WCS, ProShip and DayForce time management

UNITED PARCEL SERVICE August 2011 – August 2015

United Parcel Service, Inc. world's largest package delivery & provider of supply chain management solutions.

Operations Manager, UPS Freight: Baltimore, MD January 2014 – August 2015

Coach, Manage and Engage 3 Operations Supervisors and 45 union employees

Strategic partner with Human Resources in recruitment, interviews, engagement, retention, performance improvement plan, and employee training and development opportunities.

Prepare and implement action plans to ensure planned productivity and service goals are achieved.

Communicate expectations and KPI standards in order to increase productivity while maintaining a safe and engaging work environment using: TMS, Telematics, Oracle and internal OMS.

Responsible for processing up to 500+ of bill of ladings/ shipments daily.

Directly involved with managing conflict, employee relations and change management.

Drove quality and customer service standards by empowering workforce; analyzing and resolving quality and customer service problems; identifying trends and implementing system improvements

Operations Supervisor, UPS Freight: Baltimore, MD August 2011- January 2014

Operations & Safety Supervisor, UPS Parcel: Harrisburg, PA

Directly responsible for coaching up to 200 unionized employees with daily tasks in addition to developing safety team members, creating and driving production and policies.

Built and drove labor relationships by partnering with labor officials and unionized employees, and addressing and resolving requests and situations

OSHA Certified, Designated Hazardous Material Responder: Developed and maintained a safe work environment by adhering to safety procedures in accordance with Company, OSHA, and DOT guidelines.

Communicated daily with Central Dispatch, developed line-haul freight process destinations

Created, developed and implemented OSHA, DOT and UPS compliant Safety and Awareness program.

By partnering with leadership team, drove engagement awareness and increased safety training programs which directly affected employee output and OSHA recordable.

EDUCATION:

West Virginia University, Morgantown, WV Graduated August 2011

Bachelor of Science in Business Administration