Elena Pilipenko

acunkm@r.postjobfree.com

571-***-****

fObjective

Highly educated, responsible IT professional, with excellent knowledge and vast experience in all stages of quality assurance, good team player with great communication skills and analytical thinking seeking a full time position as a SAP CRM Consultant, Systems Analyst, or Selenium Tester.

Summary

More than 8 years of professional experience in IT.

6 years of full life cycle of software Quality Assurance including: analyzing client requirements, creating estimates, creating test cases, functional/integration/regression/usability/performance testing, creating manuals to support team and end-users, organizing trainings for testers/support team/end-users of SAP CRM.

Experience in 4th level support, including debugging code (ABAP).

Participated in software implementation/updates.

1 year of software development experience.

Participated in Selenium automation testing (Eclipse IDE/Java).

Skills

Software: SAP CRM, SAP ERP, SAP HR, SAP XI/PI (process integration), IBM Service Desk Maximo, IBM Jazz Team Server, Appium, Selendroid, Project Ksup. Eclipse, NetBeans, HP Quality Center 10.0, HP ALM, Jira

Documentation/Modeling: Microsoft Word, Excel, Access, Visio, Power Point, Confluence

Program Languages: ABAP, Java, C, C++, C#, T-SQL, PL-SQL

Databases: Microsoft SQL Server, MySQL, MS Access, Oracle, HANA

Experience

Company

“Eldorado” Ltd., Moscow, Russia, New York, NY

Industry

Russia's largest electronics and home appliances retailer company with more than 500 stores and 30 service centers nationwide and a client database of more than 15 million instances.

Start/End Date

March 2010 – Till Date

Position

Senior QA Engineer and Senior SAP CRM Consultant

AccomplishmentsDeployed more than 10 large projects, participating in all the stages of development life-cycle, focusing mostly on technical solutions design and in-depth testing.

Started in QA engineer position, and then was promoted to Senior/Lead Software Consultant.

Migration of Oracle Database to SAP HANA Database.

DutiesResponsibilities as Senior QA engineer:

Functional/Integration/Regression/Usability/Performance testing.

Designed test cases for QA team.

Experience in using Advanced Selenium tools such as SVN, Selenium RC, Ant Build.

Built Java Script once the elements were identified in a webpage using the Page Object Model.

Used Maven as the code deployment tool.

Tested Mobile Applications using Appium, Selendroid.

Developed test cases for cross-browser support (Firefox, Chrome, Safari) in Eclipse.

Actively test .apk files and .ipa files for both android and Iphone.

Utilized the TestNG framework to setup Selenium testing.

Used Junit Annotations such as @BeforeClass,@Before, @Test, @After, @AfterClass.

Analyzed Load Runner Graphs and setting up Scenarios for Ramp up and Ramp down.

Developed test scripts to automate the testing process in Selenium Web Driver.

Extensively tested Multi-tier .NET architecture capable of supporting all existing web applications.

Involved in development of unit test cases and integration test cases using N-Unit.

Designed and executed automation scripts using Selenium-WebDriver.

Authored end-user manuals, trained end-users.

Communicated with clients.

Tracked defects.

Trained clients and end-users.

Created support hand-off documentation, trained support team.

4-th level support (including debugging, writing SQL scripts).

Provides comprehensive SAP BASIS support for the enterprise.

Performs application installations and documentation of the environment.

Provides guidance and leadership in the areas of issue troubleshooting and resolutions, maintenance, SAP security technologies and system architecture/ product roadmap design.

Responsibilities as Senior SAP CRM Consultant:

Proposed technical solutions based on customer’s requirements.

Designed, implemented, and tested Eldorado’s SAP CRM solution.

Configured and implemented CRM functional modules (encompassing sales planning, order management, managing clients, Service Order management, service orders, service confirmation, service contracts, warranty claims, CRM Billing for service confirmations/warranty claims).

Integrated CRM Service with ERP (logistic goods, stock’s transitions, purchase tools, planning transport, etc.), HR, IX (PI), and FI via XML, IDOC, BDOC.

Customized Software for end users (Users interface, Web–views, tables, start forms, etc).

Defined business logic flow, creating detailed design documents.

Worked in a formal SDLC/STLC process and testing methodologies

Prepared Functional and Technical specifications documents.

Analyzed User Requirements.

Customized internal software.

Was responsible for key aspects of deployment into production environment.

Analyzed software failures, created solutions.

Participated in regular QA Team meetings, discussions and brainstorming.

Played one of the main roles in releases.

Created useful technical solutions for working with large databases (more than 25 million records).

Managed internal data, including identifying risks to data integrity.

Worked with offshore developer and test teams (Accenture, Itelligence, Ciber).

Prepared status summary reports for clients.

Created test plans on an agile software development project

Created Test Cases using Test cases modules in HP ALM, Jira

Created Traceability between requirement and test cases modules for each release.

Documented Defects as per priority and Severity in HP ALM, Jira, Jazz

Projects

SAP ERP Card Product Integration; SAP CRM Service Pilot; SAP CRM Service Roll Out; SAP CRM Service Development project; SAP CRM Interaction Center Call Center; SAP CRM Unify Client; SAP CRM Unify Service; SAP CRM Service Contract; SAP CRM HANA; SAP CRM Sales Orders & Hybris; SAP CRM Performance, SAP Basis Support.

Company

“IT Consulting” Ltd., Yaroslavl, Russia

Industry

Consulting company

Start/End Date

July 2009 March 2010

Position

Programmer 1C

Accomplishments

Worked on three projects, developed parts of projects for further integration.

Ensured quality and customer satisfaction by communicating with the Business Representatives to understand the customer’s processes and business needs.

Duties

Developed 1C Software.

Maintained software versioning.

Developed code using OOP with Java via Eclipse and have divided the project in to 3 phases (Source Main Java, Source Test Java, Source Test Resources specific to environment and Browser).

Showcased deliverables in each sprint cycle.

Used Jenkins as the continuous Integration Tool to do regression testing overnight and results were published next day to all parties.

Created Add check points after Testing, Worked with Controller, Run-Time Setting.

Developed automated module for transport planning.

Developed solutions for migration to the new platform.

Participated in the presentation conference for the new development module.

Participated in regular client meetings and discussions.

Consulting, testing, and support experience.

Created end-user manuals, trained end-users.

Company

“Tensor” Ltd., Yaroslavl, Russia

Industry

Consulting company

Start/End Date

February 2008 July 2009

Position

QA Engineer Software «SBiS++ Electronic reports»

Accomplishments

Started in second level support role and then was promoted to QA engineer position.

Duties

Configured Cryptography CriptoPro CSP integration between systems.

Monitored systems; registered and tracked related bugs/defects.

Responsibilities as QA Engineer Software:

Second level support.

Communicated with clients.

Tested for software defects, usability issues, and areas of risks.

Participated in creation of end-user manuals.

Supported and configured “SBiS++ Electronic reports” software.

Created detailed user manuals.

Mentored less experienced team members on testing principles and best practices.

Education

University

Yaroslavl State University, Yaroslavl, Russia

Start/End Date

September 2003 – June 2008

Specialty

Applied Mathematics and Informatics

Diploma

Diploma in mathematics and system programming

U.S. Equivalency

Master’s Degree in Applied Mathematics and Informatics

Subjects included

Mathematical Methods in Computer Technology, Visual Programming Systems, Design Methods for Efficient Algorithms, Program Verification, Coding Theory, writing database queries, Mathematical Analysis, System and Applied Software, Databases and Expert systems, Functional Analysis, Optimization tasks etc.

University

International Institute of Economics and Law, Moscow, Russia

Start/End Date

September 2006 – June 2009

Specialty

Accounting, analysis and audit

Diploma

Diploma in economist on specialty accountancy, analysis and audit

U.S. Equivalency

Bachelor’s Degree in economics on specialty accounting, analysis and audit

Professional Development

Saint Petersburg, FL, June, 2015

Training: SELENIUM IDE, FRAMEWORKS, Eclipse, Java

Eckerd College, Saint Petersburg, FL, Sep 2014 – June 2015

Course: Language Center ELS, Improving English language

Moscow, Russia, 2013

Training: CR300 SAP CRM Sales SAP CRM 7.0 EHP2 (2013)

Yaroslavl, Russia, 2009

Developer Certificate: "1С Professional” - for platform "1С Enterprise 8.1" (2009)

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