Marko Mirtić D

Adress: Radojke Lakić *,***** Beograd

Date of birth: 27.08.1990

Telefone numbers: +381-**-**-***

+381 064/565-33-44

E-mail: acunjs@r.postjobfree.com

acunjs@r.postjobfree.com

Work experience

Usablenet (Rhea Software): Quality Assurance Engineer september 2015 -

Black box testing of mobile web sites and applications manual testing. Manual testing, functional testing, visual testing, sanity testing, regression testing, stress testing, usability testing, compatibility testing, ad hoc testing.

Web site tracking testing (Google Analytics, Omniture, E-commerce, Adobe tracking, Web- Trends, Tealium)

Bug reporting and tracking of fixed defects using Jira

Writing test cases for manual testing using Testlodge

Link Group: Technical Support Assistant mart.2014 –august 2015

answering the support telephone line and responding to incoming request

monitoring support requests received by email

responding to support requests and questions in due time

diagnosing and/or clarifying and/or resolving support requests

seeking appropriate guidance for more complex matters

maintaining computer systems

conducting setup of computers, printers, multifunction devices, audio-visual equipment and other information system

monitoring the performance of the systems

assisting the seniors with preparation of IT documentation regarding system configurations and technical processes

Accounting agency Ažurnost“ : Accountant july.2012 –augustt.2013

planning and carrying out activities on a daily, weekly, monthly and annual basis based on the approved plan.

forming the list of customers;

setting up contacts with clients by phone, in person or through letters

scheduling and conducting business meetings;

Filler offer life insurance

providing the necessary documentation

monitoring the collection of overdue premiums on all policies;

recording and updating of premium payments;

participation in regular meetings of the sales team;

Information about the market response to the products and activities of competitors.

Delta Generali Insurance: Consultant april.2012 – jun.2012

planning and carrying out activities on a daily, weekly, monthly and annual basis based on the approved plan.

forming the list of customers;

setting up contacts with clients by phone, in person or through letters

scheduling and conducting business meetings;

Filler offer life insurance

providing the necessary documentation

monitoring the collection of overdue premiums on all policies;

recording and updating of premium payments;

participation in regular meetings of the sales team;

information about the market response to the products and activities of competitors.

Mellon Serbia: Collection Agent sept.2011 -- april.2012

Collect payments on past due bills.

Create a list of people who have not made payments.

Organize list according to severity of delinquency.

Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Call customers using telephone.

Utilize computer systems to handle skip tracing.

Inform clients of overdue accounts and amount currently owed.

Attempt to collect payment.

Review terms of sale or loan documents.

Ensure all customer information is correct, including phone numbers and addresses.

Listen to customer's story and determine if debt can be collected.

Set up repayment plans and new terms of sale.

Offer advice or refer customers to debt counselors.

Record new commitment to repay debt.

Send statements of delinquencies to credit bureau.

Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.

Purge records if debt has been satisfied.

Report satisfied debts to credit bureaus.

Follow federal and state laws dealing with debt collection.

Print reports for management.

Purge records from deceased people.

Kika furnitures,sector: Marketing&Purchase aug.2010 -- feb.2011

Product purchase

Managing products on web pages

Work on the company programme (Axapta)

Min komerc,Belgrade

Milšped lmtd

Yearly engagement via Youth organizations

Education

Seventh Belgrade grammer school,Belgrade

Course: social-language

Student of buisness economy

Course: Insurance

IT Academy

Course: Microsoft Development 4

Courses

School of Accounting and Entrepreneurship “S&S”

Course: bookkeeping

Microsoft Development

Course: Microsoft Certified Tehnology Specialist(MCTS) Computer skills

Programming:

C#/XAML .Net Framework Programming

WPF Application

ASP.Net

ADO.Net

Model View Controller(MVC 4.0)

WCF Data Services(Windows Communication Foundation)

Microsoft SQL Database

Cascading Style Sheet(CSS)

JavaScript

JQuery

Ajax

Other

Microsoft Office

Foriegn languages

English- advanced level

German- starter level

Personal information

Responsible,communicative,tolerant, open towards new skills and knowledges,

Team player who adds team value and spirit,

Highly motivated, with strong buisness ethics,

Fast learning with a focus on solving real problems with respect for the quality standards of the organization.

Other information

Drivers licence ''B'' category (car vehicles)

Volunteered at Universiade (2009),sector-IT

Contact this candidate