TANYA M. JOHNSON

**** ******** ***** **

Marietta, GA 30008

Home: 470-***-**** Cell: 267-***-****

acuni8@r.postjobfree.com

OBJECTIVE: Medical Office Manager

QUALIFICATIONS PROFILE

Experienced Manager with adept and concise development and maintenance of performance measures and utilization trends.

Excellent analytical aptitudes in compiling and assessing statistical evidence for data performance management.

Extensive background (16 years) in the health care field with broad knowledge of health care systems, policies, concepts, practices, and procedures.

Consult with clinical practitioners, department heads, and Board of Directors stakeholders on the latest findings confirming NCQA regulations and performance measure outcomes are met.

Outstanding critical thinking skills with proven ability to resolve health care issues that impact continuity of care among patients.

Conduct NCQA and clinic management course trainings

Exceptional communicator with internal and external customers.

Expert with various health IT, EHR systems and Microsoft products.

PROFESSIONAL WORK EXPERIENCE

Medical Homeport Program Manager February 2013 – January 2016

Alutiiq

United States Naval Hospital

Camp Smedley D. Butler, Okinawa, Japan

PSC 482

FPO AP 96362-1600

Supervisor: LT Brian May, 646-7697

Responsible for collecting, analyzing, and interpreting report data findings from internal and external data systems for accurate decision-making and benchmark results. Maintain and successfully achieved NCQA Accreditation Level III for multiple clinics. Responsible for managing the day-to-day support to each Medical Home Port (MHP) team to ensure compliance with policies, procedures and regulatory guidelines. Accountable for activities to enhanced operational efficiencies that improved patient satisfaction and growth. Evaluated daily operations to ensure the clinic is providing quality patient care and appointment access. Supports the achievement of each clinic performance targets and inspection goals. Handled operational issues with leadership to resolve problems.

Medical Record Clerk October 2012 – February 2013

Alutiiq

United States Naval Hospital

Camp Lester, Okinawa, Japan

PSC 482

FPO AP 96362-1600

Supervisor: LCDR Richard Curley, 643-7945

Processed patient initial treatment record for assigned care, verified and confirmed correct patient data for accurate registration. Maintained daily job status reports, which included all complete and incomplete activities and task, all metrics and any projects. Reviewed records to ensure all patient documentations were kept as one unit.

Executive Secretary October 2010 – October 2012

United Christian Center

713-1 Kamisedo Chatan Cho

Nakagami-gun, Okinawa, Japan

Supervisor: Renee Jordan, 936-6993

Greeted general public with exceptional customer service. Proficiently maintained filing system and correspondences as detail oriented and with accuracy. Assisted in the planning and preparation of conference calls. Efficiently maintained adequate inventory of office supplies, light bookkeeping, and staff payroll. Expertly utilized Microsoft tools for secretarial support and including confidential documents. Manages office resources in line with budget.

Billing Representative March 2007 – June 2010

Temple University Hospital

2450 Hunting Park Avenue

Philadelphia, PA. 19129

Supervisor: Dawn Felix 215-***-****

Accurately processed all accounts for In & Out patient services. Competently performed accounts receivable and reviewed EOBs for precise accountability. Supported the achievement of the self-pay performance by meeting targets and monthly financial goals. Maintain busy phone lines while researching accounts for resolutions of customers concerns.

ADDITIONAL EXPERIENCE

Registrar/Auditor April 2003 – March 2007

Temple University Hospital, Philadelphia, PA.

Medical Collector March 2001 – March 2003

NCO Financial, Horsham, PA.

Billing Auditor September 1999 – April 2001

Independence Blue Cross

Medical Office Manager January 2001 – August 2001

Southwest Medical Center, Philadelphia, PA. (Medical Ctr. Closed)

EDUCATION

Currently enrolled in Capella University, MBA in Health Care Management

Minneapolis, MN.

B.S. in Health Care Management, May 2014

Park University, Parkville, MO.

A.A. in Health Information Management, December 2010

Temple University, Philadelphia, PA.

TRAININGS & CERTIFICATE

Department of Defense Trainings

Privacy Act & HIPAA Clinical Training, Jan 2015

FEMA (Federal Emergency Management Agency) - Sept. 2012

HIPAA and Corporate Compliance – Sept. 2012

Computer and Information Security – May 2010

Patient Safety, Risk Management and Team Training – May 2010

Performance Improvement – May 2010

Techniques in Team Development – Feb. 2010

Certificate in Medical Office Manager – September 1997

Thompson Institute, Philadelphia, PA.

COMPUTER SKILLS

Excel I & II

Composite Health Care System (CHCS)

Armed Forces Health Longitudinal Technology Application (AHLTA)

Shared Medical System (SMS)

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