MICHAEL LAWTHER

** ******** ***** ******, ******* C: 416-***-**** P: 905-***-**** acunht@r.postjobfree.com

https://ca.linkedin.com/in/mlawther0110

PROFESSIONAL PROFILE

Operations professional with over 20 years of management experience; working within the retail and commercial OEM automotive, transportation service, logistics and distribution industry

-Process development expert with proven experience creating new procedures to standardize business practices both nationally as well as at the local level

-Experienced with multi-unit management in a retail and commercial environments

-Energetic, mobilizer and a proven leader of high performance teams with P&L and KPI accountability

-Demonstrated, successful leadership implementing projects/initiatives and ensuring employee post implementation adoption and process embedding

ACCOMPLISHMENTS

-Conceptualized a one of a kind Central Mobile Dispatch Department from the ground-up; including the development of its operating model, budgets, job profiles, KPI reporting, policies and procedures, etc.

-Traveled internationally to gather best practices and insight from other business units around the world

-Doubled consumer mobile operations nationally and more than tripled its growth in major markets; resulting in higher customer satisfaction, a 20% year over year increase, including profit and gross margin

-Facilitated change management regionally during an acquisition/merger between TCG International and Belron Canada Inc. by bringing synergy, stability and direction to my teams

EMPLOYMENT HISTORY

Central Mobile Operations Manager, Speedy Glass

6/1/2013 Present

Mississauga, ON and GTA

-Developed, implemented and managed a $6+ million startup operation for Consumer and B2B service

-Designed and launched a satellite contact center that liaised with our corporate call center in Montreal

-Created and refined standard operating procedures for every operational function within the business unit

-Managed 7 direct and 30 indirect employees; including hiring new staff, ongoing employee development through succession planning and managing employee performance by coaching and progressive training

-Continuously reviewed department performance to further enhance the business’ objectives and efficiencies, including the fleet maintenance management of a more than 35 service vehicles, whilst streamlining other redundancies through the use of telematics and strategic dispatching methods

-Ongoing review, improvement and re-engineering of end to end processes, as well as building and maintaining strong collaboration with both internal and external customers, including commercial clientele

-Strategic planning, correspondence, scheduling and workforce management lead to greater versatility

-Ability to react swiftly/effectively through emergencies or outages that had the potential to negatively impact in-field execution – i.e. created contingencies to mitigate losses during and after weather disasters

National Process Manager, Belron Canada

6/1/2010 6/1/2013

Toronto, ON and Canada

-Worked closely with Belron International to strategically align best practices and develop consumer mobile and commercial solutions nationally, including R&D as well as lead focus groups to gain market insight

-Responsible for ensuring that all operations personnel had the systems, processes and training necessary to successfully run their mobile service units, including an approved tool list and vehicle up-fitting needs.

-Supported internal customers, including retail and wholesale operations, B2B, National Call Centre and Insurance to ensure that all existing and newly introduced service level agreements were adhered to

-Created KPI’s for the mobile operations and provided stakeholders with weekly and monthly scorecards that monitored performance, growth, and profitability – Presented to Canadian leadership team monthly

-Managed vendor relationships and negotiations for vehicle fleet purchases and up-fitting contracts

-Lead and managed various projects nationally; presented and regularly reported on project deliverables

-Continuously reviewed alternative solutions for national mobile service work in all weather conditions

Regional Operations Manager, TCG International

12/1/1992 6/1/2010

GTA, Western Ontario and Niagara territories

-Responsible for the supervision of as many as 60+ employees throughout 20+ locations which produced more than $1M+ in revenue per month – Sales, GM% and profitability fluctuated by territory

-Reduced previous year over year losses to a breakeven point within 1.5 years by closely controlling inventory processes, pricing platforms, labour, and minimizing fixed assets within the region

-Proposed and reported on team annual and monthly budgets as well as forecast planning

-Drove revenue growth and overall regional performance by executing and monitoring various initiatives

-Supplied data and reporting to managers to assist them in properly operating their individual locations

-Managed new store setups, renovations, lease negotiations and shut down stores to landlord satisfaction

-Promoted and participated in world class succession planning for all employees by providing ongoing cross-functional input, coaching, training and executing development action plans

PROFESIONAL DEVELOPMENT AND SKILLS

-Management training; AMA, Fred Pryor, Allan Baylis, Belding, PMI as well as other “in-house” workshops

-Participated in several Hay Group training modules; including MIH – “Make it Happen” for managers

-Member of the London Executive Association between 2000 to 2005, representing TCG International

-Reviewed and applied the Harvard Business School’s “Balanced Scorecard” methodology

-Certified trainer for Ontario WHMIS & Construction Association

-Chairman for Joint Health & Safety Committee (Cert. Level #3 WSIB) – Certified First Aid Responder/CPR

-Proficient in using MS Office applications such as Excel, PowerPoint, Word, MapPoint, Windows, etc.

-Demonstrated store management, marketing, business development, training and POS experience

-Above average presentation and communication skills

-Experienced with vendor management, RFP’s, pricing platforms and contract negotiations

-Leadership experience working within a union/collective bargaining unit environment

-Hands-on mechanical aptitude with an analytical and technical background

-Ability to work in Canada or the US short term or permanently with dual Canadian / USA Citizenship

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