MICHAEL FLINT

**** *********** **

Lawrenceville, Ga 30044

770-***-****

770-***-****

acungu@r.postjobfree.com

SUMMARY

A highly motivated, focused Information Technology Administrator with over ten years of high level Information Technology experience in a fast-paced corporate environment who possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, analytical and customer service skills. A resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as build lasting relationships with peers and customers.

Summary of Strengths

Leadership Development Technology Implementation Training and Support

Microsoft and Intermedia Experience Technical Support Customer Relations

Relationship and Team Building Problem Solving and Analysis Strategic Planning

PROFESSIONAL EXPERIENCE

Southern Data Solutions, Alpharetta, GA Sep 2015 - Present

Solutions Engineer

Provide I.T. help for clients and end-users in the Metro Atlanta area and continental United States. Was the 1st line of contact for remote help and live in-person help. On-site help for companies with support needs in all fields of Information Technology.

Provided support, on-site or remote, help to companies within the United States using the latest versions of support

Troubleshoot clients network and IT needs with the latest remote access software, IT Support 24/7

Documented all IT support cases and clients issues with Connectwise, a SAP software ticketing system

Used IT Glue to document all changes within a client’s network, passwords, IP addresses, configurations, etc.

Provided support and updates to SonicWALL firewalls and configurations on clients networks

Administrator for Shoretel phone systems and servers, worked with AT&T on VOIP support

Office 365 and Intermedia administrator which includes email setup, email changes and Office 365 migrations

Attended Open DNS training for new clients as an extra layer of firewall protection

Supported VMware and VSphere client software

Daily backups via storage array, IT Support 24/7, external HDD and LTO tape drives

Emerald Data Networks, Roswell, GA Jun 2014 – Sep 2015

Senior Systems Analyst

Provide I.T. help for clients and end-users in the Metro Atlanta area. Was the 1st line of contact for remote help and live in-person help. On-site help for end users if it was short-term technical support or long-term technical support.

Offered help desk support for all of our clients and end users on a daily basis.

Troubleshoot end users computer problems by logging in remotely into their PC, computer, or server using remote software called Bomgar.

Monthly maintenance on computers and servers which included system updates, backup, configurations and system upgrades.

Used SAP software for client and end users account to keep track of hardware and software information which included, server information, serial numbers, software information and versions and what location each equipment was assigned to.

Worked on certain firewalls like Watchguard and configure per customer’s request.

Help with the setup of VOIP and Digium Telephones and install them at client’s sites.

Setup and installed Office 365 for clients and had administrator rights to configure per the client’s request.

Had to attend monthly Watchguard and Digium meetings and classes for training.

Was on site to help and assist with all of the client’s I.T. issues whether it was short term or long term (2 weeks at a particular client).

Presented a formal and visual network diagram for a client which was done using Microsoft Visio.

INTERNATIONAL SYSTEM MANAGEMENT, Norcross, GA

Systems Engineer Jan 2008 - May 2014

Provide all in-house computer and PC support for a small IT Company which includes server support, maintenance on a Windows based computer (hardware and software), backing up all information maintained on a daily basis, and employee support on all computer and network related issues.

Responsible for all computer related issues in a small IT firm in a Windows based environment and first point of contact with all related issues inside the company regardless of the issue.

Responsible for maintaining all data on a Windows based server which includes backing up all data, enabling/disabling all admin support, and maintaining all configurations and settings which provides all information processed on a daily basis.

Install various versions of Solaris namely Solaris 7-10 on various workstations, servers, and arrays.

Verify, confirming and installations of various Sun Microsystems hardware which includes, memory, hard drives, PCI cards, RAID cards and SCSI cards on various machines

Coordinate multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.

Training on IBM/AS400 equipment which includes testing of refurbish AS400 machines, stations and drives

Develop and maintain professional client relationship and manage expectations, with respect to go-live dates.

Implement documents and information of end-users using software programs like Microsoft Office, JDE Software and Crystal Reports

Manages certain programs and utilities that uses SQL Server, Admin Database and Active Directory

Provide support for Email Exchange, which is the preferred email exchange service of ISM.

Perform upgrades to system software via Oracle website (previously known as Sunsolve)

ATLANTIX GLOBAL SYSTEMS, Norcross Jan 2002 - Dec 2007

Information Technology Specialist

Started as an IT position which duties are responsible for parts inventory control, installation and configuration, management and troubleshooting. Duties also included answering technical and process related questions from other IT Administrators. Auditing of Peer’s environment to ensure the highest level of standardization including, File Shares, Image Revision, Naming Convention and Active Directory Container content.

Responsible for overseeing and maintaining networks consisting of over 300 users, Numerous Remote Offices in our company’s directory, overseeing maintenance on personal PC’s and company PC’s in the Norcross and all remote locations when the items were available, monitored all uploads/downloads for over 300 employees working within 350+ workstations.

Performed network troubleshooting and implemented solutions to reduce end user downtime.

Project management training with managers to implement new ideas for the server and software for better upgrades and updates to the system

Used Microsoft Group Policy to administer policies to desktops and servers.

A member of the desktop standards committee that research and test new technology, system health monitoring, performance analysis, pre-failure alerting, disaster recovery planning and exercise, software upgrade maintenance, pre-purchase evaluation, rack space management, design, and warranty repair coordination.

Configured desktop and laptop equipment for our Norcross branch, Engineering department, and a few remote locations when it was applicable.

System upgrades on the server, PC and dummy terminal which included Windows XP OS, Microsoft Office software, Lotus Notes and JD Edwards software.

Perform upgrades to system software via Oracle website (previously known as Sunsolve)

Technical Skills

Studied at Fort Hays State University with a major in Management in Information Systems

Windows 10, 8.1 and 7

SQL Server 2008

Microsoft Office and Office 365 Administrator

Intermedia and Zimbra Email Exchange Administrator

Microsoft Active Directory Administrator and MS Exchange 2010 and 2013

VPN (Remote Access), VOIP (Digium), TCP/IP, DHCP and DNS

Unix/Linux, Solaris 10, HyperTerminal, PowerTerm Pro, JD Edwards Software and Plainview Training (contract through my personal business)

Connectwise, IT Glue, IT Support 24/7, Open DNS training

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