ALTHEA ALLICOCK

**** ******** ********* *****, *******

Mobile: 646-***-**** • Email: acungl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Type 70 wpm with accuracy.

Has empathy for the customers’ situation.

Certificate in Caribbean Examination Council.

Able to learn and adapt quickly in a fast paced environment.

Able to handle complaints, even when handling irate customers.

Able to plan and prioritize work.

Proficient in Microsoft Office Suite; Outlook, Word, Excel and PowerPoint.

Exceptional customer service skills with excellent phone etiquette abilities.

Able to use automated information systems to analyze the customers’ situation.

Collaborates productively and respectfully with team members to meet or exceed goals.

PROFESSIONAL EXPERIENCE

National Insurance Scheme Georgetown, Guyana

Office Clerk 06/2009 to 02/2015

Typed memos and correspondence using MS Word and entered data on MS Excel Sheet.

Handled a multi-line switchboard phone and relayed accurate messages.

Faxed and copied documents; assisted with mass mailing.

Maintained an alphanumeric filing system.

Clear Connect Inc. Georgetown, Guyana

Customer Service Rep (Team Leader) 06/2005 to 06/2009

Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.

Handled inbound sales duties, including order entry processing and fulfillment.

Resolved billing questions and disputes, initiated customer calls, and performed data entry.

Consistently processed all sales contracts and parts orders without errors.

Verified quote system data with customer orders to ensure accurate processing.

Issued return authorizations and processed credits and re-bills to resolve shipping discrepancies and invoicing errors.

Assisted and Mentored new agents.

Mercy Wings Vocational Center Georgetown, Guyana

Teacher 09/2001 to 12/2003

Taught young adults between the ages of 15 – 21, who were dyslexic.

Presented subject matter to students, using lecture, discussion, or supervised role playing methods.

Assisted students, individually or in groups, with lesson assignments to reinforce learning concepts.

Prepared lesson outline and plan in assigned area and submits outline to teacher for review.

Prepared, administered, and graded examinations; conferred with parents on progress of students.

EDUCATION

Government Technical Institute Georgetown, Guyana

Transcripts Secretarial Science