John C. Young

**** ********* **. ***** ***** ****2

Home: 214-***-****

Email: acung6@r.postjobfree.com

SUMMARY

Seeking an opportunity utilizing my extensive experience as a six sigma black belt project manager in financial services and insurance industry to become a quick contributor in a growth environment. I have established a history as an innovative hands on team player with a service focused attitude that thrives in a dynamic and challenging business environment, providing quality results, putting metrics in place, while adhering to all compliance and regulatory procedures\requirements in a timely manner.

Problem Solving

Lead Multiple complex projects simultaneously

Design\Improved Processes

Built high performing teams

Cost reductions through process efficiencies and putting Metrics in place

Compliance focused results

PROFESSIONAL EXPERIENCE

FREESTONE INSURANCE - Dallas, Texas 2010 - Present

Project Manager/Process Improvement

Documented multiple departments, finding defects in the processes and streamlined them.

Lead a buildout of our facility increasing 2 additional floors in addition to a Data Center and switching to a fiber network while re-training the programing staff to better interpret the customer’s requirements, as well as quality testing and implementing new software packages (Apps) to automate customer’s needs.

Trained multiple departments in understanding their job functions and the effects of poor quality.

Mentor and develop high performing teams through various departments

Cut processing time in the audit department from 30-45 days to 10-15 days, saving tens of thousands of dollars.

Saved over 300,000 in residual expenses per year in various departments.

Eliminated over 150,000 in fines and fees by providing accurate and timely information.

Designed metrics to track performance improvements of multiple departments.

AMS STAFF LEASING – Dallas, Texas 2005 - 2010

Project Manager/Network Manager

Documented payroll process and network processes creating user guides for both.

Mentor and develop high performing teams through various departments

Identified gaps in processing and streamline them while putting metrics in place

Recommended streamline process changes.

Oversaw 36 servers managing over 1000 customers, 100 plus marketing groups, and 250 internal employees.

TRANSAMERICA REAL ESTATE INFORMATION COMPANIES (Acquired by First American) (1992-2004)

Production Manager-Dallas (2003 - 2004)

Promoted and relocated to transform operations at 2 locations with 40 employees (3 virtual) and a 2.5 million budget. Built team to develop, enhance, verify and implement programs to process data received from taxing authorities and report to Mortgage companies.

Implemented new process to combine multiple departments cutting cost by 1.5 million dollars.

Streamlined existing processes cutting processing time by 50%.

Analyzed customers’ data to increase conversion rate of data from 90 to 95%.

Lead task force to uncover process deficiencies and implement best practices, decreasing errors by 70%.

nspired and collaborated with team members to build high performing teams to eliminate handoffs.

Information Systems Manager-New York (1998 - 2003)

Managed team of 40 employees in five departments: Development, Applications, Helpdesk, Data Entry, computer room Operation. Managed all equipment, new purchases, and supplies, and reviewed overall budget of $12 million dollars for an office of 140 employees with 30 virtuals.

Decreased overall costs from $12 million to $9.6 million while increasing production.

Negotiated deal for new location with no out-of-pocket expenses based on a 1.2 million for build out allowance with an additional $150,000 for expenses from landlord and parent company paying for ergonomically correct furniture.

dentified the worst performing processes and implemented best practices reducing head count from 27 to 5 while improving quality and reducing penalties.

Create a system automating a manual input process, cutting turnaround time from 1-2 days to 1-2 hours.

Developed a Disaster Recovery plan, recovering systems with users, 3 consecutive years with in 16 hours.

Information System Supervisor (1994-1998)

Supervised 15 employees in 3 departments: Development, Applications, and Computer Room Operations. Created and enhanced all programs and running of all production out of the computer room.

Initiated a Y2K Project changing 5000 programs with zero down time.

Recovered from a system crash with no end user interruption.

Recovered from a natural disaster keeping the computer system running the entire time.

EDUCATION

Schiller International University, (Paris, France)

Grumman Data Systems

Hofstra University

PROFESSIONAL DEVELOPMENT

Black Belt Six Sigma

Walk the Talk Management Course

How to Handle Difficult People and Difficult Situations

How to handle multiple projects and meet deadlines

Performance Management

IBM Commons Program Enhancements

Improving employee performance

Civil Treatment

Building on your abilities

Trainer for Building on your abilities

7 Habits of Highly Effective People

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