Objectives

To obtain a Management / Engineering Position utilizing my technical and management skills on an international basis that will enhance the growth of the corporation.

Personal Profile

I am a self-disciplined, driven tenacious professional who possesses first class communication skills and a passion for excellence. I thrive on pressure and have consistently achieved and exceeded revenue and profit targets.

Qualifications

Demonstrate strong leadership skills in a determined and enthusiastic manner.

Excellent knowledge in quality control and product improvement.

Demonstrate highly developed negotiation and interpersonal skills, which combined with a pre-emptive goal orientated approach, results successful business strategies.

Excellent knowledge of gathering, analyzing and interpreting data.

Strong written and oral communication skills.

Excellent organizational and planning skills.

Improves productivity; continually surpasses expectations and goals.

Education

Master of Business Administration (MBA)

KINGSLAKE UNIVERSITY, Florida, USA

B.S. Mechanical Engineering

WAYNE STATE UNIVERSITY, Michigan, USA

National Diploma

DARLINGTON COLLEGE OF TECHNOLOGY, Darlington, England

Special Education

Bottom-Line Leadership, Regional Service Managers Training, Team Oriented Problem Solving, Time & Stress Management, Warranty Waste, Exceptional Customer Service, Conflict Resolution, Project Management The Fundamentals, The Art of Negotiation, DVP&R, Design & Development of Automotive Air Conditioning Systems (University Consortium for Continuing Education), PIST / PIPC Training, DFMEA, Homologation Strategy, Geometric Dimensioning and Tolerancing (GD&T).

Employment

Aftersales Director

VW MIDDL EAST

SAFARI MOTORS Mar. 2011 – Present

(SKODA / SEAT), Riyadh, Saudi Arabia

Responsible for 11 facilities throughout the Kingdom of Saudi Arabia, Conduct market analysis to determine best in class bracts for after sales departments, Set action plans to increase parts and accessories sales / revenues and maximize utilization / productivity and efficiency, perform internal audit to identify strengths and weaknesses of departments, and set action plans to resolve existing issues, set KPI’S, monthly and annual targets, set departments budget objectives (sales, operating expenses, and net profit), train and evaluate department staff. Study business trend and set target and budget for the Kingdom. Set action plan to meet and exceed VW group CSI national target.

Area service manager (western region)

MOHAMED YOUSUF NAGHI MOTORS

(BMW /ROLLS ROYCE / MINI), Jeddah, Saudi Arabia Jun. 2010 – Feb. 2011

Responsible for 4 workshops, Conduct market analysis to determine best in class bracts for aftersales departments, Set action plans to increase sales / revenues and maximize utilization / productivity and efficiency, perform internal audit to identify strengths and weaknesses of aftersales departments, and set action plans to resolve existing issues, ensure the monthly and annual attainment of the Department budget objectives (sales, operating expenses, and net profit), supervise, direct, discipline, train, and evaluate Department staff. Propose new staff hires, de-hires, and redundancies to higher management as appropriate to accomplish the needed work for the region, maintain maximum workshop utilization and productive efficiency, control work in progress (WIP) to a minimum, study business trend and set target and budget for the region, supervise and coordinate activities of workers; team building and leadership responsibilities, maintain training program for productive and non productive staff according to BMW standard, respond to customer complaint submitted from head office at BMW within 24 hours.

Regional aftersales manager (western region)

UNITED MOTORS

(DODGE / CHRYSLER / JEEP), Jeddah, Saudi Arabia Jan. 2004 – May 2010

United Motors Company is the main importer for Chrysler Jeep & Dodge vehicles in Saudi Arabia, with 20 Branches and outlets across the kingdom; the company has received many awards from the manufacturer in the GCC.

As a regional manager for the Western Region, my team has taken the region from the third place to the first place in the company, boasting 120% target achievement since 2005, maintain maximum workshop utilization and productive efficiency, control work in progress (WIP) to a minimum, Submit DAW and FCR for repeat failures in new model, and difficult cases, to obtain assistance from DaimlerChrysler technical support, improved CSI score to meet DaimlerChrysler national target, maintain training program for productive and non productive staff according to DaimlerChrysler standard, study business trend and set target and budget for the region.

Senior System Engineer

DAIMLERCHRYSLER Jan. 1998 – Dec. 2004

Auburn Hills, Michigan, USA

Responsible for design, development and release of pass cars and light truck fuel systems from concept to production; responsible for resolving production issues in fuel, exhaust and HVAC systems; liaison regularly with management, assembly plants, engineers, dealers, suppliers, and advance quality control personnel in United States and Mexico to address customers and plants concerns and issues; direct and delegate activities of designers, prototype technicians, lab technicians, and junior level engineers in product development; liaison regularly with dealers and customers to address and resolved customers issues in the field; expected to react quickly to resolve critical issues in assembly plants and suppliers facility to prevent products recall and plants shut down.

Senior Product Design Engineer

FORD MOTOR COMPANY Aug. 1993 – Dec. 1998

Dearborn, Michigan, USA

Responsible for design, development and release of light truck fuel systems from concept to production; direct and delegate activities of designers, prototype technicians and suppliers engineers in product development; liaison regularly with management, suppliers, designers, and quality control personnel to address management concerns and program direction during development one of the most complicated program for Ford Motor Co.; present fuel system proposals to management; participate on-site at assembly facilities during pre-production and production vehicles builds; responsible for procurement of prototype tooling and determine prototype costs and components; expected to react quickly to critical issues and situations regarding program requirements.

Application / Sales Engineer

BUNDY CORPORATION Apr. 1989 – Jul. 1993

Mt. Clements, Michigan, USA

Responsible for design and development of automobile and light truck fuel and brake system from concept to production; act as primary technical liaison with customer engineering departments to understand customer needs and to ensure design, testing, and prototype requirements are met prior to production; direct and delegate activities of junior level engineers in product development; liaison regularly with sales, manufacturing, and quality control personnel to address customer concerns during development of multi-million dollar accounts; present fuel system proposals to customers and management; participate on-site at customer assembly facilities during pre- production vehicles builds; responsible for procurement of prototype mold tooling and determining prototype costs and components.

Languages

Bilingual

Personal

Nationality: USA

References

Available Upon Request

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