Aiman Bynouny

**** ************ *****.

Charlotte, NC. 28215.

704-***-****

acun5h@r.postjobfree.com

Target

Obtain an electrical engineering position where I can apply my skills and loyalty in exchange for career guidance, training and opportunity for advancement.

SUMMARY OF QUALIFICATIONS

Over 20 years experience as an Electrical Support Engineer with extensive hands-on knowledge in software, hardware and mechanic issues including system troubleshooting and repair.

Outstanding experience of using Allen Bradley PLC for diagnoses and repair the defects of the CNC machines.

Excellent experience with CNC controllers specially Mazatrol, Strausak, Haas, DMG, and Mori Seiki.

Excellent communication and documentation skills ensuring solution meet business requirements, and integrate into business process.

A team player with technical lead and supervisory experience.

Outstanding productivity in building customer relationships

Combination of expertise in technical support and sales

International experience with the customers and the distributers

Experience in business management, materials purchasing and services acquisition negotiation

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

2014-present: Muratec USA. Charlotte, NC, USA

Field Engineer:

Responsible for post-sale technical support and customer satisfaction of a multi-million dollar CNC and Punch Pressing Machines.

Travel to customer locations as needed diagnosing, servicing, and repairing CNC and Punch Pressing Machines.

Worked as a control technician and assist with the control engineer for the turning machine to be ready to be shipped to the customer with all the control options needed.

Travel to customer locations as needed to install options on the machine. Software and wiring interface.

Assist in the accomplishment of business goals through planning, organizing, and scheduling tasks

Work as a team member on all projects and meet all projects deadlines.

Differentiate the business on a philosophy of customer service and friendliness, resulting in higher customer traffic and repeat business.

Implement strategy for minimizing churn and maximizing customer satisfaction, and maintain confidentiality of all corporate matters.

Efficiently coordinate all work activities needed.

2010-2014: Phillips Corp. Charlotte, NC, USA

Field Engineer:

Responsible for post-sale technical support and customer satisfaction of a multi-million dollar CNC Machine.

Travel to customer locations as needed diagnosing, servicing, and repairing CNC machines

Assist in the accomplishment of business goals through planning, organizing, and scheduling tasks

Utilize Lotus Notes and programs on a daily basis in order to review customer needs and help in the specific issue on hand.

Work as a team member on all projects and meet all projects deadlines.

Differentiate the business on a philosophy of customer service and friendliness, resulting in higher customer traffic and repeat business.

Implement strategy for minimizing churn and maximizing customer satisfaction, and maintain confidentiality of all corporate matters.

Efficiently coordinate all work activities needed

Establish a work culture that fosters trust, respect, accountability, and a sense of ownership.

1998-2010: Strausak Corp. Charlotte, NC, USA

Field Engineer:

Responsible for post-sale technical support and customer satisfaction of a multi-million dollar CNC Machine.

Revised electrical vendor documents and drawings

Implemented strategy for minimizing churn and maximizing customer satisfaction, and maintain confidentiality of all corporate matters.

Established a work culture that fostered trust, respect, accountability, and a sense of ownership. This yielded higher employee morale and greater employee satisfaction.

Work as a team member on all projects and meet all projects deadlines.

1994-1998: Mazak Corp. Charlotte, NC, USA

Field Engineer:

Worked directly with clients, sales and operations personnel to implement new business initiatives, and maximize overall customer generated revenue.

Reviewed and Modified AutoCad Electrical drawings

Revised electrical vendor documents and drawings

Produced accurate and timely site surveys based on information received from internal and external sources.

Processed guidance from engineering on equipment required for field deployments.

Provided feedback to company management to facilitate overall project improvement.

Coached and served as an advisor to three staff engineers. Assisted in managing colleague expectations and providing career development structure.

1988-1994: IBM Corp. Charlotte, NC, USA

Electronic Engineer:

Design and revise electrical drawings

Responsible for designing, testing of the micro electronic chips and making sure the product is defect free the accomplishments included:

Manage the chip department and make sure the product is defect free.

Created a team to reduce the production cost which saved the company millions of dollars.

EDUCATION

Tri State University. Angola, Indiana. 1988.

Bachelor’s of Science in Electrical Engineering (BSEE).

SKILLS / CERTIFICATES

Microsoft Office Applications (Word, Excel, PowerPoint, Visio) WordPerfect.

HONORS

IEEE (Institute of Electrical and Electronics Engineers) Society.

LANGUAGES

English and Arabic fluently; speaking, reading and writing.

PERSONAL

Married, good health, enjoys sports and travel.

REFERENCES

Available upon request.

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