MELISSA MARIA JAIKARAN

**** ****** ****** *********: (347) 925- 1899

Bronx, NY 10466 email: acun4p@r.postjobfree.com

PROFILE

High-energy, goal driven professional with several years of customer service experience; outstanding time management, organizational skills with the ability to work under pressure, as a team member and independently; excellent communication, leadership, interpersonal and supervisory skills; self-motivated, quick learner and detail oriented; in-depth knowledge of MS Office, Windows operating system and many other client applications

PROFESSIONAL EXPERIENCE

Shivani Air Conditioning & refrigeration 2015 – Jan 2016

Office Administrator (Full Time)

Answer all incoming calls

Schedule appointments for employees

Create estimates and work orders for customers

Contact customers to confirm upcoming appointments, review work order and cost

Log employees daily time sheets

Filing of documents

Create, print and mail all invoices

Record all invoiced receivables and prepared bank deposits

K. Quality Corporation 2014 – 2015

Telemarketing Representative (Temporary Part Time)

Contacted 100 or more potential customers per day

Presented overview of product(s) sold by the company

Convinced about 70% of prospective customers to commit to an appointment

Assigned appropriate sales representative probable customers

Logged qualified customers into database and recorded revenue on closed deals

Medical Diagnostic Center 2012 – 2014

Telemarketing Representative

Assisted four (4) doctors and over 200 patients

Scheduled appointments for all doctors

Prepared files for visiting patients

Checked in and prepared patients to see the doctors

Checked out patients at the end of each appointment

Filled any required medications patients needed

Maintained all medical records

Managed front office and order all supplies

Prepared and mailed billing statements weekly

Melissa Maria Jaikaran Page 2

EDUCATION

Professional Learning Institute 2009 – 2012

Principle of Accounts – II (~3.4 GPA)

Principle of Business – II (~3.4 GPA)

Office Administration – II (~3.4 GPA)

Computer Literacy – II (~3.4 GPA)

Patentia Secondary School (High School) 2005 – 2009

High School Diploma – Caribbean Examination Council (CXC)

Mathematics – IV (~2.5 GPA)

English – III (~2.9 GPA)

Social Studies – III (~2.9 GPA)

Business – II (~3.4 GPA)

Accounts – II (~3.4 GPA)

La Grange Primary School (Junior High) 2002 – 2005

Graduated with a ~3.2 GPA

ACTIVITES AND INTERESTS

Reading, Listening to Music, Family Time and Modern Technology

Reference: available upon request

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