Jose “Ben” Encinas
Phoenix, AZ • acun4e@r.postjobfree.com
www.aliceconsultinggroup.org
www.linkedin.com/pub/jose-encinas/55/6b1/729 • 480-***-****
Consistently construct and lead highly effective world class teams. Provide methodical and pragmatic systems approach view to solving problems. Has the ability to learn quickly by means of a multidisciplinary background in business, science, and engineering. Trained and educated with industry leaders and elite academics. I am a customer focused engineer that can plan, execute, and deliver value and quality. I am enthusiastically looking to acquire a challenging and suitable position with an ambitious company that offers opportunities for career development, learning and advancement.
Career Signature: Translating uncertainty into opportunity.
Project Management
Team Development
Lean-Six Sigma
Process Improvement
Statistical Quality Control
Business Analytics
Apollo Education Group 2014 –Present
Operations Manager- University of Phoenix /Admissions and Evaluations, Phoenix AZ
Managed central intake information systems for the university’s applicants across the world.
Worked with SharePoint to create workflows for operational objectives
Provided Six Sigma training and process design workshops to leadership and staff.
Sat on the academic implementation council, and was the head of the best practices committee
Built and delivered iterative value stream maps, information system architecture models, process maps, current and future state, and requirements capture for new system implementation and design.
Reduced system cycle time and improved quality by 40%, and 65% respectively.
Developed pull work delivery system for student administrators that minimized WIP and improved quality.
Provided support and analysis to various departments across the university
Student Advisor- University of Phoenix /Continuing Teacher Education, Phoenix AZ
Work with student/educators to help them achieve the career and educational goals.
Provide programmatic, financial, and career advisement to students.
Spearheaded SIX SIGMA project, with leadership regarding retention, and student success.
Built tools for management teams to help leadership track KPI’s effectively
Consulted on and provided analytical support to CTE director
Worked with leadership to conduct root cause analysis on student retention factors
Developed database that captures and standardized notation that provides analytics to leadership.
Healthcare Excellence Institute (HEI) May 2013 – Jan 2014
Process Engineer/ Project Consultant, Phoenix AZ
Lead interactive Kaizen training events highlighting LEAN-SIX SIGMA methodologies and tools.
Wrote custom SQL queries for leadership and for root cause analysis
Wrote and refrractored Java code for clients in the software delivery process
Designed and implemented business processes using Lean tools
Worked with development team on user experience using C#
Performed statistical analysis utilizing (SQL) designed for process control and capability
Consulted as process engineer for revenue cycle business operations.
Developed and wrote process contracts, employee competencies and bonus structure contracts.
Facilities training events, on core competencies, technical gaps, and new product implementation.
Jabil Circuit April - December 2012
Industrial Engineer, Tempe AZ
Designed production layout for JBL Tempe plant’s conformal coating process, reducing waste translating into 1.4 million annually while decreasing product defects by 15%.
Preformed data acquisition and analysis for JBL Aerospace and Defense.
Optimized production system for SMT machine and circuit board kitting process increasing throughput by 37%.
Audit and review of ISO9000 (Quality Standards) employed action plans using Lean-Six Sigma tools.
Kaizen event planning and execution
Delivered training on process design and planning for operations team.
Six Sigma- Greenbelt certified
Jack in the Box
Operations General Manager, Tempe AZ, Lacey, Olympia WA 2003-2009
Consistently outperformed in annual sales growth, employee retention, and consumer satisfaction.
Managed Multiple locations;
Hired, trained, and developed staff. Created a learning culture that was customer and quality focused.
Established optimal inventory levels for large and variable product mix using EOQ modeling.
Wrote schedule for multiple restaurants based off forecasted sales for a 24 hour 365 day operation
Alice Consulting Group- Owner and Senior Consultant
Provide full service business and engineering consultancy services to nonprofit, and small to mid-size businesses.
http://www.aliceconsultinggroup.org/
Education
University of Phoenix –MBA – Masters of Business Administration-Finance Present
Arizona State University-MSE -Industrial Engineering Present
Arizona State University-BSE -Industrial Engineering 2013
Collins College Associate of Arts Visual Communications/Graphic Design 2003
Certifications
Six Sigma Black-Belt-ASU-Graduate Certification Present
Advanced Software Development Certification Present
Healthcare Financial Management Association– (CRCR) – Certified Revenue Cycle Representative 2013
HIPPA certified 2013
Other Related Skills:
Engineering
Design of Experiments
Process Design
DMAIC
Dynamic System Simulation
Monte Carlo Simulations
Optimization Analysis
Capacity Modeling
Production layout design
Process flow and systems integration
AutoCAD
Operations Research
Project Management
Information Systems Architecture
Technical Writing
Business Administration
Kaizen Events (continuous improvement)
Teaching and development Lean /Six Sigma methodologies
Data acquisition planning
CRM
Risk Assessment and Management
Work management modeling
Product Design
Financial modeling and analysis
Quality Control
Supply Chain optimization
Financial Analysis and Modeling
Enterprise Modeling
Metrics design
Client relations and team building
Value Stream Mapping
Technical/Computational
SQL
Database Design
Microsoft Office
Photoshop
Visual Basic
Java
C++
GUI design
Web Design
Advanced Excel