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Technician Customer Service

Location:
Culpeper, VA, 22701
Posted:
May 06, 2016

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Resume:

Leonard Edwards

**** ******* **

Home: 240-***-****

Culpeper,va 22701

acun3x@r.postjobfree.com

Professional Summary

To pursue a career in the Technical field where my skills and knowledge can be

utilized to provide efficient service to an

organization.

Current Experience

Sentry control systems,11/2015-4/2016

installation of skidata system with in volve gates,colums,ballards.Low voltage

wiring,Cat5,Cat6.Install high resolution cameras.

Work Experience

Diplomatic field tech security for state department, 10/2013 - 2015

Chenega Corporation - Ashburn, VA

Installs, troubleshoots, and repairs multimedia equipment and data cabling including

ceiling mounted video projectors,

wall control switches, cable patch panels, speakers, powered screens, instructor

consoles and other multimedia

equipment.

Responds to Help Desk (Tier 1) and/or supervisor requests

Repairs or resolves multimedia equipment and user problems

Documents and maintains all multimedia installations including classrooms,

multipurpose halls and computer

classrooms.

Constructs or builds A/V racks, cable trays, or equipment as required.

Installs equipment in consoles and podiums.

Responsible for adherence to all prescribed Service Desk Standard Operating

Procedures (SOP).

Field Services Technician (CCTV), 04/2013 - 08/2013

Olive Group N.A - Mclean, VA

Install and maintain analog and IP-based CCTV systems, network video management

software, access control systems,

intercoms, and data cabling as well as related devices and equipment

Removes and rearranges equipment at on-site locations

Tests, adjusts, maintains and troubleshoots above listed equipment/software

Provides appropriate customer service when needed

Set up equipment on bench for testing, training, and repair

AV/VTC Technician for disa, 01/2011 - 04/2013

General Projection Systems - Washington, D.C.

Performs intricate alignment and calibration procedures to ensure Knowledge

of both horizontal and vertical

(riser) cabling systems and associated infrastructure

Experience with the installation of Cat 5/6 cable and/or fiber cable installation.

Ability to splice copper and fiber

cable.

Ability to install network equipments in racks, and cable the racks per

installation guidance

Knowledge and skilled in the use of common test equipment used during the

installation process

Good customer relations/service skills for routine interactions with end-

customers

maximum AV/VTC systems are operating efficiently;provides client consulting

and training on

control,interfaces,and use of the audio/visual and VTC equipment.

Performs media editing for customer archiving.Performs video camera and

audio recordings.setup and operates

audio system for live events and ceremonies,and assist video production

requirements.

Ability to operate, configure and troubleshoot VTC and A/V equipment.

Lead Installation Technician, 07/2005 - 01/2011

Mastec - Coral Gables, FL.

Installation and certification of commercial and industrial wiring,and/or

replacing of aerial and underground

cable. Responsible to run fiber optic cable and networking in buildings Handling

and using platinum and cat five

cable for safe and smooth operation.

Problem solving of customer complaints-Collection and accountability of

COD's Issues accurate reconciliation of

paperwork and equipment procedures Set up service for customers which may

include installing, connecting,

testing and adjusting of equipment.

Experience

Satellite Installation & Repair Technician Contractor, 06/2000 - 08/2005

Perfect10 - Arkansas, USA

Plans installations by evaluating location;locating line of sight;laying-out

equipment and wiring plan Establishes

satellite system by installing dish;running and pulling cable;programming and

calibrating equipment;adhering to

codes,regulations,and standards Maintains safe work environment by following

safe working practices. Updates

job knowledge by participating in educational opportunities;reading technical

publications

Experience

Cable Technician, 05/1999 - 05/2000

ACS Telecommunication - Warminster, PA

Installation of Directv cable lines,off-air antenna,satellite dishes Ability to use

hand/power electronic tools,test

electronic equipment Performed maintenance checks when service is requested

Knowledge of equipment

assembly,installation and repair

work experience

Specialist Technician II, 08/1991-05/1998 Suburban Hospital-Bethesda,MD

Assembled audio and visual

electronic equipment for scheduled meetings Operated video camera slide

screen,overhead projectors,television

and VCR sets,Hughes JVC projector Addressed electronic problems that arise

and troubleshoot related issues

Education

1999 Tesst Technology College - Beltsville, FL, USA

Diploma Electronic Computer Technician

Bench Technician,Facsimile,Electronic wiring,and Repair Computer/PC Support

and Repair Software and

Hardware Installer,Reviewer and Tester

Additional Information

Deployed to Kuwait in 2013.



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