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Customer Service Representative

Location:
Dallas, TX
Posted:
May 06, 2016

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Resume:

AZHIZ NDAMA

***** ***** ****** ***** #** Houston TX 77077 281-***-****) acun2j@r.postjobfree.com.

EDUCATION:

Texas Tech University

Bachelor degree in Mechanical engineering Senior Year

Houston Community College Graduation Date: MAY 2009

Associate degree of Sciences

WORK AND INTERNSHIP EXPERIENCES:

DAVID TAYLOR CADILLAC: Houston, Tx JANUARY 2015 TO PRESENT

Service Consultant

List customers concerns ask additional questions to diagnose current problems.

Verify warranty coverage explain fees structures.

Repair accurate and detailed repair orders.

Update customer record in system with latest millage service and repair information.

Develop and write up repair estimate and keep customers informed of changes.

SWECO WELLHEAD: Odessa, Tx JUNE 2013, DECEMBER 2014

Field engineer

Built casings heads, casing spools, tubing heads, trees caps and tees/crosses.

Installation of stacks with: B-1, B2P, A5P-EN, tubing adapters.

Testing M, M-1, FC. Gate valves.

Developing excessive pressure protection, sizing pressure relief devices, designing protection.

Before installing, wellhead on field.

CONVERGYS: Lubbock, Tx MARCH 2011, MAY 2012

Customer service representative II

Providing technical support for customers, troubleshooting internet and phone services by using strong software such as CASPER, GRANDSLAM. Taking bills payments, and details charges sold products to current and new customers. Programming devices in different types of services.

RR SOLUTIONS INC: Fayetteville, Ar SEPTEMBER 2009, DECEMBER 2009

Technician for IBM, everest Project

Standardizing blade servers in UPC room of WAMART and SAMS CLUB

Deactivating analytic advanced IBM -system.

Installing new servers such as Sony NAS, Power Edge 2550, 2600, 2800, 2850

MERCERDES BENZ GREENWAY HOUSTON: Houston, Tx OCTOBER 2008, AUGUST 2010

Service Advisor Assistant

Programing key tags by using software computer, performed automobile computer diagnostic.

Providing solutions from basic to complex issues such as Reset automobile computer, connecting computer to devices, changing lights bulbs, test drive new cars, and updating services.

CERTIFICATES:

Texas Tech University Environmental Health and Safety Lab certificate

Houston Community College Basic Mechanics certificates.

TECHNOLOGICAL PROFICIENCIES:

Hardware: PC, Multi-meter, voltmeter, Diode, Capacitor, Transistor, Amplifier, Oscillation, Semiconductors.

Software: Windows 2000/XP Professional, MS office, Auto Cad, Matlab, Simulink, and Ansys commercial.

Technical piping codes: API 2000, 520, 521, ASME Section VIII, ASME Section I.

OTHER SKILLS:

Great communication and, quick learning skills. Fluent in French, Good problem solving skills, good physical. Good listener. Strong communicator. Analytical. Energetic. Problem solver. Qualify focused.

~References available upon request ~



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