Customer Service High School
Resume:
Sorsha Heard
Barrie, Ontario, L*N 9P3
To whom it may concern,
My name is Sorsha Heard and I am interested in applying for a full time summer position. I am well qualified for this position because I am a friendly person, who always strives to provide the best possible service to patrons. I have previous experience working in a fast paced environment and I am always comfortable taking on tasks and situations as assigned. I am highly organized, a quick learner and look forward to a challenge.
As a member of your team I can be counted on to remain knowledgeable on all of the company’s policies, procedures, and products in order to provide the most professional and enjoyable service to customers. I believe in always exceeding customers’ expectations so I will continuously strive to professionally help patrons in whichever way they require.
I can also be trusted to work well with others on staff, as well as provide and seek out support when needed. I know through past situations that I am able to work well as a team. I will approach this position with accountability and commitment, and can be trusted to always dedicate my best effort to daily tasks. Overall, I feel this position suits my personal attributes well. I will be eager to fulfill all duties to the best of my ability if given the opportunity. If you are interested in an interview please contact me at 226-***-****. Thank you for your time and I hope to hear from you. Sincerely,
Sorsha Heard
Sorsha Heard
67 Leslie Ave
Barrie, Ontario, L4N 9P3
EDUCATION:
Undergraduate Student University of Guelph
BA Honours Psychology Major & Marketing Minor Guelph, Ontario 2013 - Present
High School Graduate Bear Creek Secondary School
2008-2012 Barrie, Ontario
EMPLOYMENT EXPERIENCE:
Storefront & Baker
Tim Horton’s
July 2009 – Present Barrie, Ontario & Guelph, Ontario o Ensure excellent customer service and satisfaction o Train new employees
o Set a positive example for staff members alike
o Maintain a safe and clean work environment
Assistant Executive Director Barrie, ON
Epilepsy Simcoe County
May 2015 - August 2015
o Organize Barrie Dragon Boat Festival team
o Organize the Third Annual Jesse Hibbert Baseball tournament o Update Social Media
o Gather sponsorship
Back bar staff
Trappers Alley- Partytown
April 2014 - July 2014 Guelph, Ontario
o Coat check
o Cover and guest list
o Waitressing
Aupair
May 2014- July 2014 Cervia, Italy
o teach a young Italian girl to speak English
o assist with light housework and preparation of meals Open House Receptionist
Lakeview Surgery Center
July 2012 Barrie, ON
o book appointments for clients
o promote products
o handle product purchasing transactions
ACHIEVEMENTS:
Awarded the “No Loss Time” award for exceptional attendance and punctuality Honor Roll student (2009 - Present)
VOLUNTEER EXPERIENCE:
Allendale Seniors Center Barrie, Ontario
o Prepare small meals
o Help to organize and set up activities
RELATED SKILLS AND PERSONAL ATTRIBUTES:
o Enthusiastic personality and dedication to tasks o Strong organizational and leadership skills
o Comfortable and experienced with customer service o Problem solving and conflict resolution skills
o Comfortable working in a fast paced, high intensity environment o quick learner
o Interpersonal
o Comfortable working independently and with others o Computer skills
o Smart serve and WHIMIS training
References available Upon Request
Contact this candidate