KEYLON D. WILLIAMS

SUMMARY

To obtain an Computer Engineering position with a multinational company where I can maximize my

knowledge and gain practical experience as I help the organization grow in today's dynamic.

EDUCATION

Texas Southern University

Bachelor of Science, Computer Engineering

Graduation May 2015

EXPERIENCE

HP/Shell

2015

• Responsible for performing a wide array of onsite problem determination and resolution processes of desktop hardware and software

• Establish, monitor and analyze performance metrics to ensure clients' needs are properly met

• Install new / rebuild existing PC’s configure hardware, peripherals, services, settings, directories, storage, among others

• Perform daily system monitoring, verifying the integrity and availability of all hardware

• Perform Installs, Moves, Adds and Change, as well as data backup and restorations

• Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the desk side environment

• Very strong interpersonal and collaborative skills

• Excellent written and verbal communication skills

• Ability to remain current with changing technology as it relates to Customer Support

• Knowledge of multiple computer software applications

• Two to three face-to-face refreshes daily

• Using Digital Workflow ticketing system to close out two to three tickets daily

• Reimaging and staging up to eighteen laptop/desktops every three days

• Updating Add GI software center insuring all software is available for Shell users

• Supporting software as in Microsoft Lync, Microsoft Outlook, Outlook, Personal Folder, Microsoft Word 2010, Microsoft Excel 2010, Microsoft Project, Remote Access, Citrix Receiver, Shell Easy Back up tool

Target

2011-2015

• In-store go to electronics sales associate or professional

• Sales floor team member

• Processed customer transactions

• Responsible for the routine updating of the store sales marquee

• Interfaced with customers to understand and meet their needs

• Worked and lead team members on multiple projects

• Managed PDA devices

• Knowledgeable and assisted in multiple departments

TECHNICAL SKILLS

• In-depth knowledge of LAN, WAN, and network devices

• Extensive knowledge of Microsoft Office

• Solid knowledge of IP Networking

• Proficient in troubleshooting network problems

• Exhibit strong communication, critical thinking, multitasking, troubleshooting, and customer service skills

• Self-motivated, proactive, and has the ability to thrive in a fast-paced, mission-critical operations environment

• Working knowledge/experience with Smartphones, PDAs and tablets

TECHNICAL PROJECTS

Senior Project I (Motorized R/C Dolly with attachable camera)

• Built an Motorized R/C dolly

• Worked as part of an interdisciplinary team

• Developed weekly status reports, cost estimates, and resource plans

ORGANIZATIONS

Institute of Electrical and Electronics Engineers Computer Society

Institute of Electrical and Electronics Engineers (IEEE)

COURSE WORK

C++, DC Circuits, AC Circuits, Electronics I, Drafting, Digital Hardware Design, Digital Logics Circuits, Data

Communication Methods, Microcomputer Networks, Micro Peripheral Hardware, Microprocessor Software,

Micro Interface, Artificial Intelligence, Technical Writing, Java Programming

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