Gary Ray Thacker

**** *. ***** ***** ** SE

Atlanta, Georgia 30319

acumv1@r.postjobfree.com

404-***-****

WORK EXPERIENCE

RadicalType – 1280 West Peachtree ST NW Atlanta, GA – 404-***-**** IT Support – Michael Pollard – March 2008 to Current Responsibilities

Troubleshooting & repairing: computers, networks, laptops, servers, s m a r t p h o n e s, printers, computer accessories, software & hardware. Experienced with Android, Apple, iOS, Linux & Microsoft. Customer support, calls, appointment setting, general information. Sales: Software, Services, PC's and all manner of computer hardware. Project coordinator.

Accomplishments

Over the past eight years promoted the companies Online presence in Metro Atlanta. Maintained a loyal customer base in business and residential areas. Scheduled & completed IT maintenance jobs both on-site & in office. Skills Used

Customer service and support. Problem solving and planning in a timely and efficient manner. Foresight into clients needs to prevent downtime by maintaining hardware and software. Used my knowledge of both my clients and technology to sell the right products to meet their needs. Used marketing & customer service skills to acquire, maintain & grow a large and loyal clientele.

Support.com Inc – 900 Chesapeake Dr 2nd Floor Redwood, CA – 650-***-**** Remote Services Technician – Carlos Savelli – January 2014 to January 2015 Responsibilities

Call center troubleshooting for Xfinity Wireless Gateway: A n s w e r c a l l s f o r Comcast/Xfinity high speed Internet customers calling in for support for Internet connection issues for any Internet capable device. Job duties included: Answering all calls in a courteous timely manner, attentive to the callers concerns & issues, troubleshooting & solving the problem within a set time of 15 minutes, capturing the customers info including alternate email & phone number, emailing of resolution steps, keeping the customer informed of & included in the steps taken to solve their problem, promoting the Comcast/Xfinity brand, scheduling appointments for in-home tech visits, knowledge of proprietary Comcast software & tools, following of team guidelines & goals, knowledge of various Comcast departments to better support the customers needs, responsible to keep customer information private & secure including handling of payments, deescalating irate customers & solving their issues without the need of supervisor interaction, meeting the companies goals including average length of calls, customer satisfaction, resolution of calls, minimum repeat calls, quality audits & more.

Call center troubleshooting for Xfinity Home Security: Answer calls for Comcast/Xfinity home security customers. Job duties included the above & additionally: knowledge of all Xfinity home security equipment for remote troubleshooting, handling of priority calls that included theft, loss of property, false alarms, etc. Accomplishments

Maintained ranking in top 100 employees. Promoted to home security department within six months of employment. Chose of schedule due to ranking. Maintained above average quality audits & customer satisfaction.

Skills Used

Customer service and support. Used my computer skills to learn proprietary software for customer databases, IT software & company wide tools. Used my knowledge of my customers & Xfinity's technology to solve their problems & meet their needs. Used my customer service skills to maintain ranking in top 100% of company employees.

ANTonline – 710 Morgan Falls Rd Atlanta, GA 30350 – 678-***-**** Warehouse manager – Craig Croon – December 2006 to February 2008 Responsibilities

Shipping and receiving. Handled customer returns. Inventory control. Scheduling. Supervision of warehouse staff. Website updates for products descriptions, new products, specials, price comparisons, etc. Accomplishments

Helped develop an inventory procedure for warehouse merchandise. Made the process of ordering inventory between warehouses a more efficient process. Shipped more orders with the least errors in the company. Promoted to warehouse manager in less than 3 months with the company. Skills Used

Inventory control. Customer satisfaction & communication. Sales. Website product maintenance. Extensive use of consumer electronics used to increase sales, purchase inventory, update on-line product descriptions & pricing. Sam's Club – 150 Cobb Pkwy Marietta, GA 30060 – 770-***-**** Inventory control / sales associate – Steve Newsome – May 1999 to December 2006 Responsibilities

Inventoried each department of the club on scheduled basis. Inventoried all warehouse merchandise each month. Investigated lose and overages of merchandise. Verified received inventory. As a sales associate: merchandise placement, sales knowledge of all hardware departments, most specifically electronics.

Accomplishments

Played a role in making the club the 2nd most profitable in the country. Kept the loss of merchandise the lowest in the region. Employee of the month. Given the opportunity to be night shift supervisor in my 1st year.

Skills Used

Sales knowledge to meet member needs. Shipping & Receiving Po's. Inventory control & tracking. Sales & maintaining continuous knowledge of new & current products. Stocking inventory. Inventory control, sales, merchandising, customer service.

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