MONICA

WALKER

**** ****** ***#*** ******* TX ***82

281-***-****

acumuc@r.postjobfree.com

Job Objective

Professional, reliable and courteous Customer Service Representative. Dynamic Receptionist skills with daily opportunities to achieve guests satisfaction.

Summary of Qualifications

I have extensive knowledge in customer service with a professional demeanor. I have strong organizational and leadership skills. I began in shipping and receiving as a lead in the warehouse and assisted with logistics. Great communication skills allow me to have and maintain good interaction with customers. That is how I received a promotion to front desk receptionist in Corporate. I am able to quickly adapt with new work environment. I have the following competencies: telephone (multi-line and front desk) reception, customer service, database and records management, complaint handling, filing and data entry. I am also fully bilingual in Spanish (read, write, speak).

Computer Skills

Microsoft Office package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and Adobe. Typing: 35 WPM.

Education

Alief Taylor High School Houston TX

Ashford University

Degree/ Date of education

I graduated from Taylor in 2006 with a 3.0 GPA

I am studying Business Associates and Account Management

General Technologies INC.

Shipping and Receiving\ Front Desk Receptionist, 04/2014 to 2/2016

Managed receptionist area clean and presentable

Welcomed on-site visitors, determined nature of business, monitored visitor's access; checking them in and out of visitor's log while issuing them an access badge.

Responded to telephone and in person requests for information.

Handled all media and public relations inquiries.

Served as central point of customer service of contact for all outside vendors needing to gain access to the building or sales representatives.

Dispersed checks and mail to correct recipients throughout the office.

Managed all incoming and outgoing orders and materials

Coordinated logistics inbound and outbound

Made copies, sent faxes, and handled all outgoing correspondence, including FedEx and UPS labels and all other mail.

Periodically participated in meetings to transcribe notes.

Conducted safety meetings.

Assisted with Payroll

Maintained and purchased office and break and restroom supplies

Issued purchase orders and followed up upon delivery

Prepared and assisted with Human Resources duties, including pre- employment and new hire packets.

Assisted with the planning and implementation of employee events along with board meetings, Holiday events and birthdays.

Assisted with Hotel and flight reservations, including transportation.

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