Ahmed Dawood Page *

Ahmed A. Dawood

First Settlement, New Cairo, Egypt

Mobile: +2-010********, +2-011********

Email: acumsg@r.postjobfree.com

IT DIRECTOR/CHIEF TECHNOLOGY OFFICER

20+ years of experience of broad-based management in IT Infrastructure and Development, Implementation and Support. Strategically and cost effectively utilize technology in alignment with corporate goals. Consistently improve delivery times and service levels while reducing cost. Excel at strategic planning, building high – performance team, project management, and implementing best practice methodologies and continuous improvement programs. Proven areas of expertise include:

• Strategic and Business Planning • Application Support • System Architectures.

• Organizational Development • Analytical Thinking • Rapid Deployments

• Budget Development &

Management

• Contract Negotiations &

Management

• Data center

Management

• Project Management

• Infrastructure Improvement &

Implementation

• Large Scale Deployment

• Process Improvement &

Best Practices

• Strategic Planning

• Change Management

PROFESSIOANL EXPERIENECE

IT Consultant Jan 2013 – Till Now

MARIDIVE & Oil Services

Re-infrastructure the global IT environment for the company starting from infrastructure, IT budget, HW specifications, implementation, Innovative solutions, and manage all company global IT infrastructure including system software, database, and ERP system. Developed a strategic planning, technology direction/initiatives, and manage LAN/WAN and telecommunications operations serving local/overseas. Generate IT global policy and standardization for IT infrastructure .

Ahmed Dawood Page 2

IT Director April 2006 – Sep 2012

PETZED Investment & Project Management Ltd. / National Petroleum Company Cairo-

Building the IT environment for the company from scratch starting from infrastructure, IT budget, HW specifications, implementation, and manage all company IT infrastructure including system software and database. Developed a strategic planning, technology direction/initiatives, and daily management of LAN/WAN and telecommunications operations serving 160 employees.

Managed design and implementation of major upgrades; supported help desk operations; and oversaw data architecture planning. Improved company's response to critical IT projects by developing 24x7 nine-person department. Structured information system policies and procedures; instituted IT training programs; and evaluated emerging technologies, products, and services. Supported Chief Executive Officer (CEO) with integration efforts of new corporate acquisitions for rapidly growing Oil & Gas organization (NPC, NVPL). Provided technology leadership for Messaging Services, LAN Services, Desktop Services, Application Development, Wide Area Data and Telecommunication Communication Services for over than 120 employees. Developed and implemented corporate-wide hardware and software standards. Expanded services included development of network center, standard operating procedures, technology assessment, and system upgrades.

Notable Accomplishment

• Built innovative, company's first intranet, and a web sites to reduce paper work and to increased productivity of the staff.

• Provided industry insight and technology expertise to develop the system security for the IT infrastructure to gain maximum security and to archive internal support.

• Produced company's first strategic technology plan and budget addressing key issues like staff development, software and hardware upgrades, and operating policies.

• Reduced downtime and lost data costs by $500 K and simultaneously increased work productivity by implementing new operating system.

• Eliminated 15 processes through automation, lowered operating costs $100,000, and removed 75% of manual tasks, an innovative series of process improvement projects for each business unit.

• Saved company over $150,000 in annual costs and increased productivity by implementing HW/SW Applications and communication systems (Internet connectivity, Mobile, and VOIP) required for other business units. Ahmed Dawood Page 3

Networks & Internet Department Manager Sep 2005 - Mar 2006 APTEC Egypt, Cairo, Egypt

Work involves providing consultation and installation of computer solutions based incorporate network systems. Installing, troubleshooting, and administrating LAN servers

‘hardware and software. Other activities include designing, specifying, configuring, installing, and maintaining networks starting from network infrastructure. Managing all ADSL project activities, providing installation of new ADSL customers, manage technical team to provide the ADSL service to customers, Manage the technical support team to identifying/solving technical problems. Notable Accomplishment

• Consolidated and stabilized server improving hardware uptime from 70% to 99%.

• Slashed manual process by 50% with resultant reductions in overhead costs. ADSL Technical Project Manager/Installation Manager June 2004 – May 2005 The Egyptian Company for Internet & Digital Infrastructure of NOL (Nile OnLine), Cairo- Egypt

Develop and implement policies and procedures related to network hardware and software acquisition, use support, security, and backup. Collect and analyze network utilization. Run technical training for new engineers. Guide and support new staff on identifying latest IT trends and mapping these trends to the local market. developed and managed the utilization of NOL pop's to help sales team. Also managed the utilization of pop bandwidth for asking upgrade of the BW to the utilized pop. Notable Accomplishment

• Increased efficiency of development group by 25% through matrix organization structure that allowed for responsive shift of experts to meet user needs.

• Decreased the amount of trouble tickets by 90% using new quality and development procedures.

• Implemented centralized system for corporate Quality group to monitor call center activity decreasing call rejection by 5%.

• Reanalyzed network traffic, eliminated unnecessary routing and equipment reduced costs by33%.

Ahmed Dawood Page 4

IT Manager Jun 2002 – May 2004

IT Ventures/RITSEC (Regional Information Technology and Software Engineering Center ), Cairo, Egypt.

EDUCATION & CERTIFICATION

MIBA – Master of International Business Administration ESLSCA BUSINESS SCHOOL 2015

B. Sc. In Electrical Power and Machines Engineering, Faculty of Engineering, Helwan University, Cairo, Egypt. 1991

ACTIVITES

Active sports player enjoy Table Tennis, Squash, and Gym. LANGUAGES

Arabic: Mother tongue.

English: Fluent spoken & written.

REFERENCES Furnished upon request

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