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Manager Technical Support

Location:
Pune, MH, India
Posted:
May 04, 2016

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Resume:

COVER LETTER

NAME : VIKRAM H GAYWALE.

Cisco id : CSCO12384081

Email Address : acumrb@r.postjobfree.com

Contact No. : +91-727*******

Dear Hiring Manager,

I really appreciate you for giving an opportunity to express myself and will be thankful to you for sparing your valuable time.

I am a Network technology professional, having graduated from the Cisco Systems with CCNA (Cisco Certified Network Associate) and CCNP (Cisco certified Network Professional) the Second level global certification in network technologies. I am working in Network operations environment where I expect that I can effectively contribute my skills as a network administrator and become a part of a progressive team that is focused on producing technology solutions for the users and departments it serves.

I have good hands on commands and the Cisco devices. I have steadily learnt to improve my overall knowledge and to receive real-world/ hands-on experience. I want to continue this trend by working with your company. I can bring an excellent skill set along with good communication skills and a superb attitude.

I will keep a follow-up with your company in next several days. Also in case if you want to contact me, I will be available on my contact number.

CV - NETWORK ADMINISTATOR

CAREER OBJECTIVE

To secure a challenging position where I can effectively contribute my skills as a Network Professional.

SUMMARY

CCNA, CCNP (Route) Certified with 2.5 + years of experience across IT industry.

Scope of exposure entails:

- Network Operations - F5 Load balancing - Motorola and Cisco Wireless

- HP Networking - Data Centre Operations - Fortinet Firewall

Associated with Wipro technologies, Pune as Network Administrator.

Exposure of handling, configuration, implementation and monitoring Network Devices.

Keen abilities in planning, designing, installing and configuring IT networks, handling network user management on multiple platforms, governed by communication protocols.

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Team player with exceptional communication, analytical, relationship and management skills and superb attitude.

Finding the root cause to solve any complex problem and work accordingly.

KNOWLEDGE PURVIEW

TECHNICAL:

Switches, Routers, F5 load balancers, Firewalls:

Handling:

oCisco Switch (Series 2900, 3750, 4500 & 6500).

oHP Switch (ProCurve and ComWare)

oCisco Router (Series 1800, 1700, 2600, 2800 & 3900).

oF5 physical as well as virtual edition.

oFirewall (Fortiget manager)

oInfoblox

oWireless Controller(Cisco WLC and Motorola wing)

oWAN optimizer

Configuring:

oSwitching protocols such as STP, VTP, MST, and Ether-channel.

oRouting protocols such as RIP, EIGRP, OSPF and BGP.

oSNMP, DHCP, DNS & TFTP.

Implementing NAT and ACL on Network Devices.

Creating VIP, uploading certificate, health monitor on F5 load balancer

Creating iRule according to customer requirement

Providing backup, restore and updating IOS.

ServiceNow and Remedy Ticketing Tool

Operating System: Windows XP, 7, 8, Windows 10

Configuring network on the system and troubleshooting network related problems

FUNCTIONAL:

Networking Operations:

Mapping client’s requirements & architecting customized solutions to suit their requirements.

Coordinating project management teams

Support to onsite team from offshore.

Technical Support/Troubleshooting:

Suggesting improvements in the operations and processes to make the system full proof.

Rendering technical support / training to clients for resolving critical technical issues.

Provide input to platform owner for technical upgrade, architectural changes, etc.

Prepare relevant documentation (SOP) for known errors, solutions, major incident reports that will help in continuous improvement.

Contribute towards improvement to fine tune existing technical procedures or process workflows in order to increase the efficiency.

CAREER PROGRESSION

Wipro Technologies, Pune Working from Nov - 2013 Network administrator

Project – GCC(TIS – Flex)

Current Client: Levi’s & Strauss co. (Levi’s is a worldwide corporation organized in three geographic area, having around 2800 company operated stores)

Profile: Network Administrator

Responsibilities:-

Maintaining 100% network uptime.

Maintain ITIL environment to ensure that customer will get 24x7 high availability of Network.

Preparation on RCA of the major incidents P1 and P2 call

Provisioned IP assignment with the help of InfoBox

Provide a network support to Retail stores and monitor the stores on DUDE monitoring tool.

Updated technical documents (for NOC) of processes and procedures used throughout normal operations.

Fault Management - Identifying LAN and WAN faults and getting them resolved. Coordinating with respective vendors for any vendor related issues/problems.

Perform troubleshooting in day-to-day problems and Follow site specific escalation matrix - Timely escalations to next level

Raising Weekly RFCs.

Participate in daily operations meeting in absence of manager.

Project – GCC(TIS – Flex)

Current Client: Vedanta(Zinc International is a grouping of the Zinc assets, in Africa and Ireland, of Vedanta Resources plc, which has a market capitalization of over US$10-billion and has operations in more than eight countries across four continents: Africa, Asia, Australia and Europe)

Profile: Network Administrator

Responsibilities:-

Maintaining 100% network uptime in HP switching environment.

Maintain ITIL environment to ensure that customer will get 24x7 high availability of Network.

Preparation on RCA of the major incidents P1 and P2 call

Raising and Reviewing Weekly RFCs.

Participate in daily operations meeting

VLAN configuration and troubleshooting, STP, VTP, PVST, MST.

ACADEMIC CREDENTIALS

Bsc(Computer Science) from Sinhgad institute of technology’s, Vadgaon(Bk), Pune (Pune University)

HSC from Shri Samarth vidya mandir high school, Ahmednagar (Pune board)

SSC from Shri Samarth vidya mandir Prashala, Ahmednagae (Pune board)

CERTIFICATIONS

Cisco Certified Network Professional – Routing in 2016(Global).

Lean, Quality101 and ITIL(Wipro internal certification)

Wipro certified Network engineer (Wipro internal)

Cisco Certified Network Associate (CCNA: 640-802) from The Router School in 2013 (Global)

Extra Curricular Activities:

Active member of Emergency response team.

Participated in fire drill

Was leader for fun committee

Attended the advance routing and switching training conducted by Wipro.

PERSONAL DETAILS:

Father’s Name : Haridas Sadashiv Gaywale

Permanente address. : Chhatrapati colony, pipeline rd, bhistbag naka, savedi, Ahmednagar.

Alternate Phone No. : 727-***-****

Alternate Email Id : acumrb@r.postjobfree.com

Date of Birth : 25-Sep-1990

Languages Known : English, Marathi, Hindi

Gender : Male

Nationality : Indian

Marital Status : Unmarried

Passport Number : M4231429

PAN : APVPG2909N

Hobbies : Bike Riding, cooking

Strengths:

Quick learner, especially in technical knowledge.

Takes initiative & intend to deliver my best performance every time.

Established capability to follow procedures and guidelines.

Declaration:

I undersigned, do here by confirm that the information given above is true & correct to the best of my knowledge.

Date:

Place: (Vikram Gaywale)



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