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Customer Service Technical Support

Location:
Bengaluru, KA, 560001, India
Posted:
May 04, 2016

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Resume:

SREEJA.B

House No:***, *nd floor, **th cross, KPCL layout,

Kasavanahalli, Carmelaram post, Banglore-560035

Contact No.:096********

E-Mail:acumnm@r.postjobfree.com

Career Objective

Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

To serve in an esteemed organization and to work in an environment that would comprehensively challenge my skills & allow me to grow professionally along with the Organization.

Skill Summary:

Management

Ability to negotiate and influence both internally and externally.

Ability to work on own initiative, setting own priorities and working to defined deadlines.

Using analytical skills to solve complex business problems.

Personal

Superb interpersonal and customer care skills.

Desire to achieve set targets.

Plenty of drive, initiative and motivation

Value Added Courses:

Certificate Courses : Medical coding, Laboratory services

Certified Computer courses : Windows, MS office

Experience:

Customer care executive

S.R Enterprises,Kollam,Kerala.

From (2009 OCT- 2013 AUG)

Identifying, acquiring, developing and maintaining customer relationships.

Delivering excellent customer service.

Processing a high volume of daily phone calls.

Coming up with ideas to improve customer relation

Escalation and follow-up of vendor queries requiring further action.

Work with the technical support team to ensure service level requirements are exceeded .

Adhere to latest training and support standards and procedures.

Coordinate with vendors, service engineers and company to ensure prompt technical support.

Academic realm

Serial No

Course

University/Board

Year Of Passing

Percentage Of Marks

1

M.sc

Biochemistry

BHARATHIDASAN UNIVERSITY

2009

77.8

2

B.sc. Biochemistry

N.S.S COLLEGE, PANDALAM, KERALA UNIVERSITY

2007

90

3

Higher Secondary

V.GENGUSWAMYNAIDUMHSS,

ARAKKONAM, VELLORE, TAMILNADU

2004

81

4

SSLC

PANDITNEHRUMHSS,

COIMBATORE, TAMILNADU

2001

80

Personal snippets:

Date of Birth : 30th April’ 1987

Nationality : Indian

Gender : Female

Marital status : Married

Husbands’ Name : Rakesh Raj

Languages Known : English, Malayalam, and Tamil

Declaration:

I hereby declare that all the above furnished details are true to the best of my Knowledge; and sufficient proof will be produced if necessary.



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