SREEJA.B
House No:***, *nd floor, **th cross, KPCL layout,
Kasavanahalli, Carmelaram post, Banglore-560035
Contact No.:096********
E-Mail:acumnm@r.postjobfree.com
Career Objective
Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
To serve in an esteemed organization and to work in an environment that would comprehensively challenge my skills & allow me to grow professionally along with the Organization.
Skill Summary:
Management
Ability to negotiate and influence both internally and externally.
Ability to work on own initiative, setting own priorities and working to defined deadlines.
Using analytical skills to solve complex business problems.
Personal
Superb interpersonal and customer care skills.
Desire to achieve set targets.
Plenty of drive, initiative and motivation
Value Added Courses:
Certificate Courses : Medical coding, Laboratory services
Certified Computer courses : Windows, MS office
Experience:
Customer care executive
S.R Enterprises,Kollam,Kerala.
From (2009 OCT- 2013 AUG)
Identifying, acquiring, developing and maintaining customer relationships.
Delivering excellent customer service.
Processing a high volume of daily phone calls.
Coming up with ideas to improve customer relation
Escalation and follow-up of vendor queries requiring further action.
Work with the technical support team to ensure service level requirements are exceeded .
Adhere to latest training and support standards and procedures.
Coordinate with vendors, service engineers and company to ensure prompt technical support.
Academic realm
Serial No
Course
University/Board
Year Of Passing
Percentage Of Marks
1
M.sc
Biochemistry
BHARATHIDASAN UNIVERSITY
2009
77.8
2
B.sc. Biochemistry
N.S.S COLLEGE, PANDALAM, KERALA UNIVERSITY
2007
90
3
Higher Secondary
V.GENGUSWAMYNAIDUMHSS,
ARAKKONAM, VELLORE, TAMILNADU
2004
81
4
SSLC
PANDITNEHRUMHSS,
COIMBATORE, TAMILNADU
2001
80
Personal snippets:
Date of Birth : 30th April’ 1987
Nationality : Indian
Gender : Female
Marital status : Married
Husbands’ Name : Rakesh Raj
Languages Known : English, Malayalam, and Tamil
Declaration:
I hereby declare that all the above furnished details are true to the best of my Knowledge; and sufficient proof will be produced if necessary.