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Project Customer Service

Location:
Coatesville, PA, 19320
Salary:
70000
Posted:
May 03, 2016

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Resume:

KIMBERLY BARTH

*** ******** ****** • Coatesville, Pennsylvania 19320• 484-***-**** • acumle@r.postjobfree.com

Profile

Self-motivated, highly organized, detail oriented and client-focused professional with over 18 years of business experience. My extensive background in project management, property management, marketing, and communications, coupled with my high-energy, positive attitude, desire to learn, and adaptability make me an ideal fit for any team.

Core Strengths

Superior Project Management Abilities

Outstanding Customer Service and Relations

Matrix Team Leadership

Marketing and Communication Campaigns

Ideation, Planning, Development, and Execution

Excellent Presentation and Negotiation Abilities

Strong Interpersonal and Communication Skills

Problem Resolution and Decision-Making

Professional Experience

First Montgomery Group - Westgate Village Apartments Malvern, PA 2013 – Present

Assistant Property Manager, NALP

Solely responsible for leasing of apartments in 230 unit community; maintain high closing ratio (+50% consistently) and achieve high occupancy rate (95-99% consistently)

Utilize sales techniques, relationship building, warm outreach, and building of community value in order to fill units within 30 days of turnover

Manage day-to-day operations of property, including resident relations, rental rate discussions, monitoring and processing of rent payments and other transactions, assisting with delinquency collection, identifying and addressing property rule violations, and overseeing reactive and preventative maintenance needs

Screen, train, and mentor new Leasing Consultants as needed; Assist staff at other properties during management leaves

Interact with vendors to schedule work as needed, maintain standards and expectations, and build relationships

Recommend, coordinate, host, and measure resident events on a quarterly basis

Successfully achieved National Association of Leasing Professional designation on first attempt despite being new to the industry

Century 21 Alliance (acquired by Long and Foster) West Chester, PA 2013 - 2015

Real Estate Salesperson

Help people find their dream homes, through extensive research to match their needs with available inventory

Assist people in selling their current homes, through a detailed marketing plan that utilizes multiple media types

The Vanguard Group Malvern, PA 1998 – 2013

Project Administrator – Ultra High Net Worth Services

Responsible for all aspects of project from concept through implementation, including but not limited to identification of client needs, creating project plans, managing schedules, adhering to budget, identifying resources, conducting project status meetings, reporting back to stakeholders as appropriate, and measurement/analysis of project success

Accountable for recommending new initiatives and experimentation, strategizing and planning project scope, and engaging appropriate resources in order to execute on project goals

Managed multiple, complex operational projects for business unit in order to enhance client experience and improve ‘ease of doing business’ initiatives

Personally selected by senior management to lead five very high-profile departmental projects during time in this role, including two live client events, development of mini-site to replicate live event, and internal launch of new product/service.

Engaged and communicated with all levels of senior management throughout project life-cycle, including ideation, prioritization, and scope/objective identification

KIMBERLY BARTH Page 2

Project Administrator – Rich Media

Partnered with internal business units to develop and deliver rich media marketing projects within project guidelines, expected timeline, and budget while ensuring brand adherence, technical functionality, and accuracy of copy

Lead and motivate a team of creative contributors and technical experts from project initiation through web elevation of rich media projects – video, podcasts, webinars, interactive graphics, and mini-sites

Consulted with clients to determine best deliverable to meet their requirements; implemented strategic and innovative solutions

Project Administrator – Operational Excellence Institutional

Involved in program management activities such as project tracking, meeting and schedule coordination, and creating a cohesive environment for a cross-departmental team consisting of business and information technology associates

Education

Grantham University 2011

Associate of Arts, Business Administration, Magna cum laude

Member, Delta Epsilon Tau - International Honor Society

Progressing towards Bachelor of Science, Business Administration Present

Empire Beauty School 1996

Cosmetology

Technical Skills

Proficient in Microsoft Office applications including Microsoft Project

Use of social media for business marketing and brand awareness

Strong familiarity with Agile project methodology, SCRUM, and SharePoint

Proficient in Realpage/OneSite



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