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Sales Customer Service

Location:
Barrington, IL
Posted:
May 03, 2016

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Resume:

DERICK MWANSA KAMBOBE

*** *** **** ****, *** River Grove, IL 60021

773-***-****, acuml0@r.postjobfree.com

CAREER OBJECTIVE

To enhance and apply my management skills towards alleviation of extreme suffering (hunger, health, civil strife) for attainment of good health, restoration of human dignity, while engaging in technology innovation in an organization with dynamic and progressive goals.

EDUCATION

DeVry University

Chicago, Illinois

BSc Technical Management - Major: Sales and Marketing

Graduation: December 21st 2014 (with honors), Deans List summer 2012 (GPA over 3.5), Deans List Fall 2012 (GPA over 3.5), Dean’s List Spring 2013 (GPA over 3.5), Dean’s List Summer 2014 (GPA over 3.5). Final GPA-3.71 (Magna Cum Laude).

Sales and Marketing Related Courses: (1) Project Management, (2) Creativity, Innovation and New Product Development, (3) Marketing Research, (4) Salesmanship, (5) Business Systems Analysis, (6) Human Resource Management, (7) Consumer Behavior, (8) Principles of Financial Accounting, (9) Managerial Accounting.

University of Zambia

Lusaka, Zambia

BSc Mathematics, Major: Statistics

1989 to 1993

Related Courses: (1) Calculus and Analytical Geometry (2) Statistics for Decision-Making, (3) Probability Theory, (4) Advanced Chemistry, Advanced Biology, Applied Mathematics, Physics.

Executive Member of UNZACOMPSA (University of Zambia Computer Studies Association), 1990-1993.

QUALIFICATIONS

1.Management Skills: Established a business and grew it 0 to 12,000 billable hours (USD240K) within 5 years while consistently maintaining compliance with Illinois State regulations.

2.Business Development and Customer Service Skills: Managed a metrics driven sales operation, care conferences and quality care sessions which resulted in improved customer relations and kept customer complaints at negligible level with zero (0) loss of clients from service dissatisfaction.

3.Communication Skills: Fluent in English with excellent writing skills. Successfully conducted communication for commodity import and export logistics between 6 different countries (USA, Argentina, Brazil, South Africa, Zimbabwe, and Zambia).

4.Leadership and Helping People: Managed relief food procurement from South America to Central Africa with 36 employees and brought food security to the needy people. Excellent problem solving skills with effective delegation whenever necessary.

WORK EXPERIENCE

LifeCare@HOME, LLC Associated with Montgomery Place Retirement Community, Chicago Illinois.

Program Director, January 2009 to July 2009

Executive Coordinator, July 2009 to April 2014

ACCOMPLISHMENTS

Instrumental in establishing a home care program (LifeCare@HOME, LLC Associated with Montgomery Place) from the beginning to full functionality.

Coordinated the Home Care Service program with over 70 clients, both in-house and outside, and over 175 employees, amounting to over 12,000 billable hours (220K) per month. Developed annual budgets for the program and stayed on course.

Oversaw client contracts, client assessments, care plans, employee hiring, scheduling, accounts receivables, marketing, quality control, holistic care evaluations, and regulation compliance with emphasis on avoiding litigation of any sort.

Maintained policies and procedures for the program resulting in State compliance for over 5 years .

Managed weekly metrics oriented sales and marketing programs, growing the business to the satisfaction of the Board of Directors.

Custom Home Care Services

Chicago, Illinois

Case Manager, November 2003 to August 2008

ACCOMPLISHMENTS

Effective supervisory visits to ensure adherence to policies and procedures.

In-service training resulting in license compliance.

Policy and Procedure formulating, resulting in better management of the business.

Respite Care

Wilmette, Illinois

Administrative Supervisor, February 2001 to October 2003

ACCOMPLISHMENTS

Conducted employee in-service training resulting in license compliance.

Office filing and phone answering resulting in better office administration.

Picking up phone calls and directing the calls accordingly.

Excellent liaison between management and clients resulting in good customer relations.

Staffing achieving good matching of caregivers with clients.

Imex Grains International (Zambia) Limited. (Under ConAgra Foods)

Lusaka, Zambia

Data and Logistics Manager, September 1997 – April 2000

ACCOMPLISHMENTS

Provided logistics for grain procurement (mostly corn) from South America for distribution to Southern and Central African nations resulting in relief to the needy.

Grain stock control in all depots across the country.

Maintained data-base of receipts, dispatches, and good sales accounting.

Preparation of all statutory returns (Value Added Tax).

SGS Zambia Limited

Lusaka, Zambia

Project Supervisor, January 1994 – September 1997

ACCOMPLISHMENTS

Responsible for approving loans in the form of seeds, fertilizers and agricultural implements to small scale farmers under an Agriculture Credit Management Program (ACMP).

Supervised and balanced credit sales of national strategic maize (corn) reserves.

Instituted immediate collection action in case of loan delinquencies.

SKILLS

Proficient in both Spoken and written English

Strong leadership, teamwork, and interpersonal Skills

Humanitarian

Great communication and problem solving skills

Proficient in Microsoft Office tools such as Excel, Word, PowerPoint, outlook, Access, and Skype for Business.



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