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Customer Service Assistant

Location:
Orlando, FL
Salary:
$11.00 hr
Posted:
May 03, 2016

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Resume:

Jacqueline W. Evans, NCICS

**** *. ******* ****** ************, Florida 32206

904-***-**** /acumkk@r.postjobfree.com

PROFESSIONAL PROFILE:

Certified National Coding Insurance Coding Specialist

10+ years excellent customer service experience

Meticulous and detailed oriented

Experienced and adept at learning advanced theories, procedures and skills

Consistently exceeds developmental goals established by managers and academic goals of instructors

Team-builder, communicator and customer service provider

CERTIFICATION:

National Center for Competency Testing Jacksonville, FL

National Certified Insurance & Coding Specialist 1/2014

CNA 2/2016

EDUCATION:

Everest University, Jacksonville, FL 12/2013

Medical Insurance Billing and Coding

United Education Institute, Jacksonville, FL 1/2012

Expanded Functions Dental Assistant

ACADEMIC AND CLINICAL SKILLS

CPR Certified

HIPAA & OSHA Compliant

ICD-9 & CPT Coding

Electronic Data Exchange

Managed Healthcare & HMOs

Insurance Verification

Medical Office Administration

Electronic Medical Records Management Software: Claims Gear

EOB Posting

Manual & Electronic Claims

Microsoft Office

Hospital Inpatient Billing

Workers Compensation Claims

10 Key Data Entry

Typing

HCPCS Coding

Dental Billing

Appointment Setting

Medicare and Medicaid Claims

Processing

State and Federal Disability Insurance

Medical Terminology and Human Anatomy

PROFESSIONAL EXPERIENCE:

iATROS Healthcare Systems Jacksonville, FL

Insurance Claims Assistant Externship (200 Externship Hours) 9/2013 – 12/2013

Submitted and mailed insurance claims

Contacted patient or insured party to obtain missing information

Posted or attached information to claim file

Prepared insurance claim forms or related documents and reviewed them for completeness

New Life Changes Jacksonville, FL

Healthcare Aide Assistant 6/2011 - 9/2013

Dispensed medication to patients

Provided physical support to assist patients to perform daily living activities, such as feeding and getting them ready for their daily activities

Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses

Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands

Instructed or advised clients on issues such as household cleanliness, and hygiene

Great Expressions Jacksonville, FL

Dental Assistant Externship (180 Externship Hours) 12/2011 - 01/2012

Prepared patient, sterilized and disinfected instruments, set up instrument trays, prepared materials, and assisted dentist during dental procedures

Took dental diagnostic x-rays following all safety protocols and procedures

Recorded treatment information in patient records

Recorded medical and dental histories

Jacqueline W. Evans,NCICS

2020 N. Liberty Street Jacksonville, Florida 32206

904-***-**** /acumkk@r.postjobfree.com



Contact this candidate