Customer Service Staff
Resume:
RICHEL LACSON
**** * *** **** *******, #** Montreal
Corner Annapolis Cubao Quezon City
acumk1@r.postjobfree.com
PROFILE:
Age: 31 years old
Date of birth: February 17, 1985
Place of birth: Pioduran Albay
Height: 5'2"
Weight: 50 kls
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Dialect: English, Tagalog and Arabic
OBJECTIVE:
Working in a challenging environment as a waitress, where I can use my effective
customer service skills to bring about growth of restaurant clientele.
ADDITIONAL SKILLS:
Good Communication Skills
Excellent attention to detail
Ability to work independently and work in a team
Strong ability to handle and staff pressure.
Strong written and verbal communications skills.
Excellent interpersonal and customer service skills.
Adept in maintenance of hygiene standards.
Five years’ experience as waitress in a restaurant
Able to adhere to company's policies and procedures
Competent at responding quickly in emergency situations
PROFESSIONAL VALUE OFFERED:
Friendly with all guests
Effective time manager
Deep cleaning expertise
Eye of detail
Efficient and accurate
Hospitality background
Self- directed
Physically able and strong
Service Focused
EXPERIENCE:
House Keeper
JEDDAH, KINGDOM OF SAUDI ARABIA 2013-2016
Sweep, mop, scrub, dust, wax and polish furniture, windows,
floors, walls, furnishings, equipment, and hardware.
Clean and disinfect washrooms, and bedrooms.
Keep bathroom supplied with paper, towels, and soap.
Collect and dispose of waste and garbage.
Maintain housekeeping inventory.
Waitress-
Eastern Bull Grill and Restaurant
Banaba San Mateo Rizal 2006-2007
Greeted new customers and escorted them to their tables.
Presented menus and answered questions about the cuisine, making
recommendations upon request.
Recommended wines and other drinks to customer.
Wrote customers’ orders and conveyed to kitchen staff.
Took orders from customers and served food, drinks and deserts.
Served specialty dishes to customers at tables as required.
Checked to ensure that customers are enjoying their meals – took
action to correct any issues, as needed.
Prepared bill/receipts and collected payment from customers.
Cleaned tables and other areas as needed, after clients departed.
Waitress
Busugan Restaurant
Maly San Mateo Rizal 2003-2005
Greeted new customers and escorted them to their tables.
Escorted customers to their table and arranged their seating.
Presented and explained menus to customers
Answered queries regarding restaurant items and informed them of daily specials.
Took food/drink orders and conveyed them to kitchen staff
Recommended wines to customers.
Professionally served wines according to the customers’ selection.
Provided excellent customer service: Worked closely with restaurant staff to
ensure that orders were served in an efficient manner
Orders were assembled properly in the kitchen and delivered to customers
in a timely manner.
Verified customer satisfaction.
Presented desserts upon completion of main meal.
Collected payment and thanked customers prior to their exit.
Trained new staff regarding the restaurant’s procedures, culture and practices –
Worked with staff members to provide team oriented service.
EDUCATIONAL TRAINING:
Technical Education and Skills Development Authority
(TESDA) Food Processing Pioduran, Albay 2016
Flores Institute
High School Diploma Pioduran, Albay,
1998-2002
CHARACTER REFERENCES:
Ms. Raquel Papica
Perfect Skin and Beauty
Dermal Therapist Director
PioduranAlbay
perfectskinandbeauty.com.au
Ms Leanne Ordiz
Material Planner Airline operation Center
Cebu Pacific Building Domestic Road
Barangay 191, Zone 20, Pasay City 1301
Contact this candidate