Rita Bemore

**** ***** ***. # ** *** Leandro, CA. 94578 510-***-****

acumhu@r.postjobfree.com

PROFESSIONAL SUMMARY

Fun-loving personality, to interact within the workplace with a great attitude and the ability to bring out the best in others and the spirit of satisfying Customers needs first. Organizational communication skills, active listener and the ability to grasp quickly. Very detailed with assignments. Ability to work in a team environment or alone. Excellent written and verbal presentations. Proficiency in various computer skills. Experienced in using sales and support applications. Excellent ability for handling different task at one time, within a fast-paced environment.

PROFESSIONAL EXPERIENCE

K-FORCE

SEPT-2014-Jun-2015

CUSTOMER SERVICE

VAULT TELLER

Metric system to call each lead already in queue. Calls up to 150 per day. .Ask lead questions to require the type of service they are seeking, Lead Qual is a Digital Marketing Company, service to all Military Branches. With each campaign the Customer Service Rep. has to go into details about the individual service, and transfer to the rightful department..

Receive cash from various Amour Truck Companies, Garda, Brinks, Loomis, Dunbar, ect. Greet and buy cash from the Carriers, Sell cash to Carriers. Assign received bags of cash to the Vault Tellers. Other assignments, prepare cash for Chase, Bank of America, Wells Fargo, receive cash tags, and fill the order. Place cash in marked bags, verify that the cash is correct, receive Manifest to back up every order, Manifest is placed in bins, along with the cash. Carriers come to pick up orders, throughout the day, cash has to be packaged, verified with the manifest before it can be sold to each Carrier. Breakdown coins, from original boxed sent from FEDS. Some orders had loose coins to go with the currency

NOV-2013-JUL-2014 MACY’S

SALES ASSOCIATE

Greeting customers, assisting customers, promoting sales, advancing customers credit cards to another level. Stocking products, learning all new products, keeping area clean, organizing display cases, navigating terminal, adding customers to my client list, contacting customers, from my list for promotions. Check inventory for items in stock, if items are out of stock navigating terminal to locate other stores that carry that specific item for customer. Open terminal from beginning of shift until closing of shift. Count currency, and coins, for closing count, place currency into deposit wallet, plastic envelopes, with name, associate number and the final count of closing. Make sure all keys are secured in drawers, and all display cased are locked. Clock in from terminal, clock out from terminal.

JAN-2010 -MAR-2012 SOUTHWEST AIRLINES

CUSTOMER SERVICE

Offering positively outrageous customer service to each and every customer in a timely manner. Agents are trained for FOUR tiers of Airline Operations. Proficiency in CS2 multi-interface. split screen information System Airline ticket sales at ticket counter. Greet customers, make payment transactions with cash, credit card, voucher, and frequent flyer miles. I made top sales for Southwest credit cards. Agent is responsible for his or her position (cash drawer). Match every transaction within the system, print out all transactions, are placed in depository box. Reservations, Greet customers over the phone taking inbound calls to schedule flights using credit card information, frequent flyer miles and vouchers for payment, cancel, update, handled escalated issues. Agents handled 100+ inbound calls daily. Departure/Arrival gates. Greet customers over the house pager with announcements. Open each flight in the CS2, make up to date announcements, board each passenger, close out flight, with a printout of every passenger and pet on board. Place into a Lift ticket envelope, and drop into depository box with signature. Baggage dept, Greet customers, with baggage problems. Using OTIS Information System. Make announcements of arriving flights. Recover lost items. Navigate the system for identification of customers property, notify, and have a hired courier to deliver passengers items.

NOV 2005- TO PRESENT IHSS- IN HOME SUPPORTIVE SERVICES

PERSONAL ASSISTANT

Provide safe and clean environment to client. Organize the daily and weekly agenda. Schedule activities, answer phone, cook meals and store, Take client to all Doctor appointments, meal shopping, companionship with client.

AUG. 1995 SEPT. 2005 DESTINY TELECOMMUNICATIONS, INC.

CUSTOMER SERVICE REP

CALL CENTER RESPONSIBILIES: Deliver excellent customer service by handling customers inquiries, complaints, billing questions and payment extension request. 200 employee’s in the CALL CENTER, all inbound calls. Estimated well over 100 calls per day. The product was Calling Cards, an outfit from out of Dallas Texas brought this concept to the Bay Area. I learned the product so well, converting (units) into dollars and cents. Giving helpful and much needed terminology on the Calling Card, explained procedures the customer would inquire about,I was asked to team lead other CSR’s Made top sales on CALLING CARDS. Took escalated calls without supervision. Researched issues, and resolved. Outbound calls to get back with customers on various issues. Became training Supervisor for all CSR’S. Monitored every person that I trained by listening to calls, making sure customers was getting the most professional, and correct information.