ANDREW R. VERNON

415-***-****

*** * ******

acumgi@r.postjobfree.com

San Rafael, CA 94901

www.linkedin.com/in/andrewrvernon

SUMMARY

Creative, visually-oriented media professional and technical writer, excelling at helping customers to understand and adopt technology solutions. Experience writing and producing instructional materials in a variety of formats, including online and printed guides, video, HTML, conceptual graphics, and animation. Highly adaptable and innovative with a focus on providing the best possible user experience for customers.

Areas of expertise:

Technical and non-technical writing

Video capture and editing

Graphic design

Information planning

Adobe Creative Cloud software

Web design

Please visit my resume website to view samples of my work:

https://andrewvernonresume.wordpress.com

PROFESSIONAL EXPERIENCE

AUTODESK INC, San Rafael, CA 1999-2016

3D design, engineering and entertainment software

Principal Learning Developer, 2008–2016

Worked with multiple product teams to translate technology into user-friendly instruction. Wrote and produced learning appropriate for all levels of users from beginner to expert. Designed and developed web pages for learning content.

Produced dozens of written scripts, storyboards, and videos for Autodesk Infraworks software.

Removed customer confusion and complaints by writing tutorials supported by step-by-step videos, making them practically “foolproof.”

Increased feature coverage and productivity by developing a process for streamlined video creation based on the agile programming model.

Created new approach to bring together disparate learning content and provide an excellent Learning Experience for customers.

Enhanced the user experience by coordinating the design of new HTML5 pages for product-wide learning materials: Tutorials, Help, and Video Library.

Senior Learning Developer, 2004-2008

Planned and designed multimedia learning content for Autodesk Map software.

Created essential skills videos in Camtasia Studio for training customers on the basics.

Developed library of learning videos using Adobe Captivate for teaching advanced skills.

Upgraded Help system with multiple concept graphics created in Adobe Illustrator and Adobe Photoshop.

Senior Technical Writer, 1999-2004

Produced books in printed and PDF format using Adobe InDesign. Repurposed book content into training lessons.

Wrote and illustrated Best Practices for Managing Geospatial Data and managed the book through four print editions and further editions in PDF.

Improved usability and customer access by reducing verbiage and consolidating information throughout a Help system of 2000+ topics.

Helped Civil Engineers understand Autodesk mapping software by creating online training course GIS Skills for Engineers.

PREVIOUS EMPLOYMENT

Held a variety of technical writing positions in the following companies:

Cisco Systems, San Jose, CA. Contract technical writer

Kinetix, San Francisco, CA. Senior technical writer and project lead

cc:Mail/Lotus, Mountain View, CA. Principal technical writer

Bull Systems, Paris, France. Contract technical writer

IBM Italy, Rome, Italy. Information planner and developer

EDUCATION / TRAINING

BA, Art & Design

Brighton Polytechnic, Brighton, England

ADDITIONAL RELEVANT INFORMATION

Society for Technical Communications

Two Excellence Awards, 2007

Merit Award, 2007, Merit Award, 2006, Merit Award, 2004

Achievement Award, 2000

Two Achievement Awards, 1995

Experienced in:

Framemaker, WebWorks Publisher, CMS (Content Management System), agile, networking, administration, cloud, API, relational databases, online help, PDF, single sourcing, Word, Excel, Powerpoint, XML, DITA, Access, Authorware, Cisco routers, UNIX internals Java, C, PHP, Visio, Adobe, Photoshop, Illustrator, Muse, storyboards

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