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Customer Service Administrative Assistant

Location:
Port Washington, NY
Posted:
May 03, 2016

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Resume:

Kelly Barry

** ***** **** 631-***-****

Port Washington, NY 11050 acumg8@r.postjobfree.com

Education: Boston University, Boston, Massachusetts

Bachelor of Art - Art History, 2009

Experience:

George Smith Interior, Smithtown, NY August 2015-Present

Executive Assistant, Office Manager

Facilitated all aspects of daily office operations including phones, schedules and greeting clients.

Customer billing and invoicing, follow up on delinquent accounts and general A/R.

Processed vendor invoices and general A/P.

Maintained and reconciled bank and credit card accounts.

General ledger, sub ledger and posting. Ran weekly and monthly reports. General due diligence.

Design Works Crafts, Inc., Bohemia, NY

Spectrum Crafts, Inc. Oct. 2014-July 2015

Production Management Assistant, Customer Service Representative

Assisted in creating work orders to fulfill customer orders and requirements in a timely manner.

Communicate directly with customers to develop a relationship and keep updated on status of orders. Maintained inventory to ensure accurate balance and reported back to my superiors with analysis throughout each week.

Followed up and ensured that all components for items were on hand or on order when needed.

Handled incoming customer service inquiries or complaints in a courteous and professional manner and followed up when necessary ensuring customers were satisfied.

Entered orders including processing and maintaining Amazons Vendor Portal to ensure an excellent scorecard.

Tens Machine Company, Inc., Holbrook, NY Feb. 2013-Oct. 2014

Administrative Assistant, Production/Purchasing Assistant

Managed daily shipments to customers and determined output based on a Vendor Managed Inventory. Created shipments in MRP system while taking company cash flow into consideration.

Assisted in customer quoting. Reached out to vendors for current prices of raw material, hardware, processing and finishing to quote a competitive price to our customers for new and existing jobs.

Managed company purchasing. Created purchase orders to vendors for raw material, hardware, processing and finishing and followed up with vendors to ensure timely delivery.

Anticipated the need for new purchase orders to ensure all material needed to assemble parts were on hand.

Starr Indemnity & Liability Co., New York, NY Jan. 2012-June 2012

Administrative Assistant - Temporary

Home Foreign Casualty/General Middle Market

Administrative support to 6 Profit Center Managers.

Expense reports and travel arrangements using Concur.

Heavy meeting scheduling using Outlook coordinating meetings times with attendees, conference rooms, and IT support.

Development of Policy Rate/Loss Ratio Worksheets for new HFC &DBA Profit Center.

CP Baker & Company, Boston, MA August 2009-March 2010

Executive Assistant, Office Manager, Customer Service Representative

Directly and closely assisted the President of a small venture capital firm.

Managed the CEO's calendar for both professional and personal agendas. Travel arrangements.

Due diligence work for the company on a regular basis.

Kept daily financial reports for various ventures and informed directly to the CEO of results.

Primary customer service representative for high end hair care company owned by the venture.

Carr Securities Corporation, Port Washington, NY Sept. 2006-Sept. 2008

Administrative Assistant.

Worked closely with CEO and Controller in all aspects of operations in a small, fast-paced environment often requiring prioritizing and problem solving.

Checked accuracy of daily trade reports and reconciled errors.

Researched and performed market analysis for customer portfolios.

Communicated directly with clearing agents and premier bank agencies.

Prepared documents and reports for three FINRA audits.

Worked directly with traders on high volume days.

Assisted CEO with domestic and international travel, personal finances.

Qualifications:

Experience at a fast-paced manufacturing company, small investment firm, and major insurance agency.

Extremely fast learner and efficient self-starter.

Exceptionally well organized, able to prioritize and resolve problems independently.

Professional oral and written communication skills.

Meticulous attention to detail and follow up regarding any issue.

Computer skills: Microsoft Word (95%), Excel (vlookup, hlookup, pivot tables, 98%), PowerPoint (91%), Outlook (93%), Sage 50 (Peachtree), QuickBooks, Adobe, 70 WPM typing, JobBOSS ERP Software, Elliott ERP Software, FedEx Starship, Amazon Vendor Central, Spring Systems



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