Elizabeth Caggiano

** ******* *****

Oldsmar, Florida 34677

Phone: 727-***-****

Email: acumg1@r.postjobfree.com

Objective

Seeking a position within a company where professional experience, education and abilities would be an advantage to the growth of my employer and myself.

Employment History

Sunbelt Staffing 09/2015 - Present

National Hiring Manager

Strong Interviewing

Strong Customer Service

Strong writing job postings

Behavioral Healthcare Options, Inc. 03/2013 – 08/2015

Administrative Assistant

Schedule patients appointments

Process billing/payment

Process phone calls

Process medication refills

Assist Doctor and ARNP

Systems – SOS Systems Cloud Services, ICANotes

Verizon Wireless 12/06 – 05/2010

Data Point of Contact

Assist Reps with questions and give out equipment (phones) as needed

Training of data products (One on One and Class Room Training) – Broadband Access, Equipment and Product set up, Basic Module, etc.

Assist Supervisors, AD, Managers with data devices and issues as needed.

Write training materials needed for training and daily Bits and Bytes

Schedule training – inputted codes / exceptions.

Verizon Wireless 12/05 – 12/06

Customer Service Representative

Assist customers with billing, activations, escalated issues and technical issues.

Provided floor support and supervisor support as needed.

Verizon Wireless 01/04 – 12/05

Supervisor – Support Supervisor

Team coverage, Supervisor coverage and Floor coverage as needed

Employee coaching, Employment Development, Career path, Quality, Escalated Complaints, Team Meetings.

Assisted HR at job fairs – including conducting interviews of new hires

Assisted in IMT

Attendance/Tardy tracking, FML/STD, IEX, Adherence & Compliance, Audit/Submit timesheets, HR Policy and Procedures

Head of Project (2 year contract renewal and audits) – Managed 85 customer service representatives.

Verizon Wireless 07/99 – 01/04

Supervisor – Customer Service Off Line Project

Supervisor team of 12 – 18 employees – Employee coaching, Employment Development, Career path, Quality, Escalated Complaints, Team Meetings

Attendance / Tardy tracking, FML/STD, IEX, Adherence & Compliance, Audit/Submit timesheets, HR Policy and Procedures

New Hire Interviews

Verizon Wireless 10/97 – 07/99

Customer Service Rep / ATS (Lead Consultant)

Assisted Agents – credit checks, activations, feature activations and issues.

Assisted in Billing Conversions

Tracking and reporting attendance / tardy, Adherence and Conformance, Audit/Submit time sheets when covering for supervisor

Development and maintenance of on line help screen used throughout company.

Education

West Babylon Senior High, West Babylon, New York, Diploma 06/1990

Career Institute, Medical Coding and Billing, Certificate 05/2011

Contact this candidate