Administration
Resume:
Ashley J. Keown
*** ****** ****** *****, ****** Park, GA 30297
acumfu@r.postjobfree.com
To Whom It May Concern:
I am seeking an opportunity for a position in a company that strives to deliver excellence and superior performance to their clientele, while providing a positive work environment for the employees who endeavor to provide that same caliber of results that will benefit the company, the client, and the employee.
My personal work ethic consists of honesty, drive, integrity, and a sense of responsibility while working efficiently, smart, and diligently with fairness and equality towards those with I work.
I have consistently achieved success in producing superior results and am highly efficient in all tasks that I am charged with by submerging myself to be as knowledgeable as one can be regarding my duties. I am a highly self-motivated individual, always striving to go above and beyond, and to expand my capabilities to make me a more valuable employee.
I thrive in a challenging environment where I have the opportunity for constant growth in skill level and knowledge. Being a motivated, enterprising, steadfast, and results-driven individual, the aforementioned is important to me for a strong sense of accomplishment.
Thank you in advance for your time and consideration, in reviewing my qualifications. I look forward to the opportunity to meet with you in person.
Sincerely,
Ashley J. Keown
Personal and Confidential Résumé
Ashley J. Keown
799 Spring Valley Drive, Forest Park, GA 30297
acumfu@r.postjobfree.com
Summary of Qualifications
-Highly motivated, results-driven, and extremely resourceful
-Excellent organizational, time management, and communication skills
-Work well independently or collaboratively in a team-based environment
-Experienced in management and customer service, with background in administrative functions, including accounting, auditing, payroll, data entry, etc., through various computer programs
-Bachelor of Arts and Liberal Arts Associates degrees from Emory University
Employment History
FSL Group, Inc. – Stockbridge, GA
Auditor/Accounting 2013 – Present
-Interpretation of contracts/tariffs to audit freight bills using various rating programs and TMS software
-Researching and obtaining supporting documentation/approval and shipment tracing issues
-Data entry, alpha-numeric and ten key
-Customer service point for respective accounts
-Familiarity with bills of lading, letters of authorization, and contract language
-Claims management for large accounts such as Steve Madden
-Organization and management of customer contracts for upper management and the creation and utilization of updated electronic filing system
-Experience with training new employees regarding auditing procedures
Benton Express, Inc. – Atlanta, GA
Accounts Receivable Representative/Biller/Auditor/Corrector 2012 – 2013
-Taking payments on current and past due accounts through checks, cash, credit cards, money orders, etc., whether over the phone, through the mail, collect, etc.
-Calling customers to collect money on past due accounts using live agings with NET 15 terms
-Tracing issues with invoices such as incorrect bill-to information
-Familiarity with original bills of lading, corrected bills of lading, and letters of authorization
-Mailing out past due invoices and collection letters
-Familiarity with payment research through remittances and transfer paperwork
-Posting check and credit card batches
-Billing
-Corrections of bills and auditing of bills
-Auditing of customer profiles
Roadrunner Transportation Systems, Inc. – Conley, GA
OS&D Clerk, Customer Service, Dispatch 2012
- Inbound & outbound OS&D
- Misloads, recon before/after tender, DPRs, carrier movement, exception reports, APBs, free astrays, etc.
- Rate/volume quotes
- Manifesting
- Dispatching
- Routing
- Imaging
Went back to finish school and had second child 2009 – 2012
Sun Pet, Ltd. – Atlanta, GA
Administrative Assistant 2008 – 2009
- Switchboard
- Data Entry (Alpha-numeric and ten key) 55wpm and 12,000+ ksph
- Order processing
- Create and maintain filing system
- Packout printing
- Order Correction
- Learning New Software
- In charge of all chain stores
- Use Microsoft programs
- DOA reports and credits
- Order Schedules
- Returns, replacements, exchanges
Had first child, stay-at-home mom 2007 – 2008
Target Corp. – Woodstock, GA
Specialist 2006 – 2007
- Oversee production and set-up of softlines department while delegating tasks to large team to meet daily goals
- Set-up and breakdown departments
- Multitasking constantly in a fast-paced environment
- Promotion of extended service plans as well as the Target Red Card
The Atlanta Dental Group PC – Atlanta, GA
Office/Financial Manager 2005 – 2006
-Responsible for all billing and insurance cases as well as all patient accounts ranging from CreditCare to cash and credit
-Responsible for creating and filing charts
-Submission of insurance claims and verification of insurance policies
-Creating and balancing day sheets and responsible for all daily reports
-Responsible for the safe and the deposits, as well as opening and closing duties
-Responsible for answering telephones and making appointments, and sending out "thank you" gifts and patient correspondence
Best Buy Co., Inc. 2001 – 2005
Counter Intelligence Agent (CIA), Administration and Customer Service Senior/Supervisor, Acting
Operations Manager 2004 – 2005
- Responsible for the management and upkeep of the administration office
- Scheduling
- Data entry
- Payroll
- Opening and closing the store and at times the only senior/supervisor for the entire operations team
- Delegating tasks to associates throughout the store and making sure that everyone was on task
- As a key holder, made sure that all associates had the proper change and took care of all transaction issues and approvals
- Trained new employees
- Responsible for all daily reports and paperwork pertaining to the previous day’s occurrences
- Responsible for researching any discrepancies with any paperwork or money
- Responsible for the daily deposits, balancing all store tills, and balancing of the store safe
- Making sure that issues are taken care of when a manager is not present in a situation where a manager is usually required
- Responsible for the Geek Squad administrative duties and reports
- Responsible for receiving and shipping any units to and from the company’s service center
- Responsible for contacting customers in regards to their units being serviced, letting them know if the unit is ready, gaining necessary information to continue and finish service, or if the unit has additional issues that may or may not be able to be taken care of.
- Responsible for creating and closing tags for all units and collecting funds owed for services rendered
- Performed basic and advanced security set-ups on newly purchased computers, as well as installing memory, Spy Sweeper, Norton Antivirus, and other software.
Customer Service Representative 2001 – 2004
-Responsible for taking care of customer issues in a cordial and timely manner to get them their desired result
-Responsible for informing customers of store policies, events, sales, and added information in regards to all products provided
-Responsible for knowing all store polices, goals, scorecards, and all upcoming events
-Responsible for promoting service plans, replacement plans, Best Buy personal and business accounts as well as Account Shield and HSBC MasterCard
-Responsible for keeping area clean and presentable at all times
-Responsible for making sure all products are returned to the sales floor and trash taken to its proper place of disposal at the end of my shift
Cashier 2001
-Responsible for keeping area presentable at all times
-Responsible for promoting services such as Time Magazine, Netflix, and product service and product replacement plans
-Responsible for promoting gift cards and store credit cards
-Responsible for completing transactions in a timely and cordial manner, making sure the customer had a wonderful experience
Education
Emory University, Atlanta, GA
Oxford College, Oxford, GA
Forest Park High School, GA
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