RESUME OF THUY LUU

Sr. Business Systems Analyst

acumej@r.postjobfree.com

909-***-****

Summary

Sr. Business Systems Analyst with over fifteen (15) years of experience with an ability to communication between stakeholder/business users/and IT team to demonstrate new guideline, technologies for variety of applications including mainframe, Microsoft suite, MS Access, .NET, Microsoft SQL, ORACLE. Lead a project that saved the company over $4 million dollars.

Expert in producing BRD, FRD documents

Creating workflow diagrams, data analysis/data mapping, screen mockup, business and technical requirements

Expert in analyzing, testing and supervising the migration of the information management/origination/servicing system

Strong leadership, analytical, research, problem solving and interviewing skills

Excellent in building team relationships and partnerships across organization

Multitasking, process improvement, implementation and time management skills

Expert in observing overall "big picture" and integrating the project with larger organization infrastructure.

Excellent motivator and mentor to other employees.

Excellent verbal and written communication skills

Work Experience

Rushmore Loan Management – Irvine, CA November, 2014 to March, 2016

Sr. Business System Analyst

(Laid off due to company closing Wholesale lending and moving Retail operations to Texas)

Interact closely with leaders from both development and support group on initiatives and processes to optimize Loan Origination System.

Plans and manages the Request for Proposal, Statement of Work, and change order processes to ensure accuracy, compliance, and suitability of pricing for outsourced projects.

Support Production System Issues for both internal/external customers.

Participating in the implementation and testing of the KBYO/TRID Compliance enhancement.

Creating Product Rules to ensure loans are meeting regulations. Participate in UAT Testing and Quality-Assurance (QA) functions

World Financial Group (WFG) - Cerritos, CA December, 2013 to Present

Financial Advisor (self-employed continue as a part time position)

CashCall.com – Orange, CA July, 2013 to December, 2013

Sr. Business Analyst

(Laid off due to company closed out 50% of work force)

Acting as a Project Manager and oversee a group of DBAs, Developers and QAs in converting Loan Origination System from Oracle to Microsoft SQL flat form.

Responsible to provide BRD, process flow and participate in meeting to solidify design.

Projects include LOS conversion from Oracle to Microsoft SQL implementations/new product development/third party vendor integrations that may include competitive analysis, business plan validation, preparation of presentations, cost containment initiatives, etc.

Assist business user in determining if and how new system or system enhancements may improve process flow and business function and streamline business process.

Conducts work session to communicate and manage system requirements with stakeholders, IT and QA. Review details test plans ensuring all business and system changes are incorporated.

Bank of America – Agoura Hills, CA May 2012 to October, 2012

Systems Analyst (short contract)

Apply business knowledge in determining end-to-end design requirements (FRD) for small to mid-sized projects involving line of business, software/hardware developers and vendors.

Work closely with business partners to determine requirements and develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.

Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, and that test plans/scripts serve customer needs.

Ambulance Transportation – Chino Hills, CA June, 2011 – May, 2012

Business Owner

Financial Freedom Reverse Mortgage – Irvine, CA October, 2006 to May, 2011

Sr. Business Analyst

Work closely with the project correspondent lender/team member in managing projects/assignments of all sizes and complexities. Responsibilities include managing projects from the initiation - planning and scope definition - through implementation, UAT and QA testing, and release the project to production in a timely manner.

Establish key project milestones, activities and schedules to ensure that standard project practices and SDLC procedures are met.

Train team/correspondent customer with Pre-qualify, Underwriting, Risk, Compliance, Audit, Technology initiatives as suitable.

Manage scope schedules and risk. Assist the Project Manager with scope management, change management and solution definition.

Create BRD/FRD to enhance the loan origination system (LOS) with rules and regulations to comply with government specific programs and policies.

Conduct research and analysis of business requirements, problems and available technologies to define systems solutions that increase efficiency and effectiveness.

Interact with developers/QA to discuss project initiative, assist QA with use case development and participate in UAT/QA testing.

New Century Financial Corp – Irvine, CA June, 2006 to September, 2006

Senior Product Manager - ITS Strategy and Planning

(Company went out of business due to the Mortgage crisis)

Work within and lead implementation of software standards, security guidelines, technological strategic goals and strategic framework, and other IT best-practice policies and procedures.

Establish key project milestones, activities and schedules to ensure that standard project practices and SDLC procedures are followed.

Research and recommend database and programming solutions to meet complex business needs.

Prototype user interface design and development (screen layout, look-and-feel recommendations, editing and error checking).

Lead and coach other systems analysts to provide project oversight, support, and coordination.

Perform basic level quality assurance, and plan and coordinate User Acceptance Testing.

Identify major areas of improvement and drive results.

Ameriquest Mortgage Corporation – Santa Ana, CA September, 2005 – May, 2006

Sr. Business System Analyst

(Company went out of business due to the Mortgage crisis)

Act as Project Manager and Business System Analyst and work closely with the project sponsor, and manage projects/assignments of all sizes and complexities.

Responsibilities include managing projects from the initiation - planning and scope definition - through to implementation, evaluation and release management.

Projects include financial/infrastructure/sales/client implementations/new product development that may include competitive analysis, business plan validation, preparation of presentations, cost containment initiatives, etc. Delegate workflow for department, including the daily review of projects assigned, and helps establish and meet goals as determined by the Department Manager.

Perform all duties in accordance with AMC policies and procedures and all state and federal regulations.

Countrywide Home Loans – West Hills, CA July 1988 – August 2005

Sr. Business System Analyst

Responsible for the overall development of the most complex business specifications for product changes, impacting the prequalification system (Advantage), loan origination system (LOS), underwriting system (CLUES), business rules engine (Mustang), loan pricing system (Houdini), document generation system (Dido and DSC Library), AS400 (Servicing System) among other application systems. Worked on a project that converted from manual process to automation that save the company over $4 million dollars.

Act as technical project manager/business analyst for complex projects. Define project requirements, determine milestones, define interdependencies, provide management reporting, and resolve issues. Ensure that projects remain on track and are completed on schedule.

Conduct and attend meetings with business units, developers and senior management to determine project scope, business requirements, etc.

Participate in the development of strategic system development plans for the Product Management Department.

Formulate business case for projects and enhancements. This includes creating the business objectives, business benefits, cost benefit analysis, possible alternatives and approaches to problem, current state model, and future state model.

Expert in writing BRDs, FRDs, create process flowcharts, workflow and process diagrams, use cases, screen prototyping and/or design, primarily graphics or functionality, in order to present options to the client.

Partner with the stakeholders to determine appropriate measurements to gauge success, and evaluate productivity or other gains.

Provide front-line support to the business unit, communicate and coordinate with the appropriate Production Technology team to resolve production issues/questions.

Evaluate and make recommendations to the VP Production Support regarding continuous improvement of processes and procedures, internal and external to FSL Production Systems team.

Support Production software issues and problems by testing and approving Next Patch Production Change Requests (PCRs) and Production Patch Required (PPR) Incident Reports (IRs).

Assist in the development of QA standards for the product systems development.

Manager

Servicing Department/Document Control

Procure, audit, review, and transmit all the security documents, and the final certification of all the pools.

Manage acquisitions portfolio transactions between the company and investors.

Support Foreclosure, Bankruptcy department in processing default loans.

Skills

Experience with Microsoft Office Suite (Microsoft SharePoint, MS Project and PowerPoint) and AS400, Visio, create Use Cases and ability to comprehend SQL and Oracle, .NET, MS Access logic

Education

Completed 2yr+ towards Architectural Degree at Cal Poly (did not complete the degree due to family obligations)

Information Systems related courses

Mortgage Banking Association Underwriting Certified

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