Diana Fontenot

Pasadena, TX

acumdt@r.postjobfree.com - 337-***-****

To be an active employee who contributes to the Mission, Vision, and Values of the company, and to interact, on a professional level with other employees. To give excellent performance, and to translate my experience, knowledge, skills and abilities into value for the organization. HIGHLIGHT OF QUALIFICATION

• Over six years of experience in the customer service field

• I have three years experience in security field.

• Effective communicator attentive listener, patient and diplomatic.

• High skilled in representing employer intelligently and professionally.

• Good sense of humor. Sincerely enjoy working with people. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative/Call Center

Aon Hewitt/Randstad Customer Service Representative Inbound Call Center/Temporary - The Woodlands, TX - 2015 to Present

• Answer customer telephone calls regarding existing accounts.

• Make requested policy and account changes.

• Respond to question and concerns about service and escalate calls appropriately

• Consult with customer evaluate needs and determine best options Harris County Toll/Temporary

Resource Staffing - 2014 to 2015

• Assisted in collecting money and assessed tolls collection.

• Coordinated with customer and provided color coded entry tickets.

• Managed reconciliation of receipts and maintained records at beginning and ending balances.

• Monitored emergency situations for operation of toll booth.

• Maintained neat and clean toll plaza lanes with help of tools. Security Guard

Blue Moon Security Non Commission - Webster, TX - 2012 to 2014

• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.

• Answer alarms and investigate disturbances.

• Monitor and authorize entrance and departure of employees, visitors other person and to guard against theft and maintain security of premises.

Cashier/Customer Service

Aramark Sports and Entertainment - 2010 to 2013

• Receive payments by cash, checks, credit cards and vouchers or automatic debits.

• Issue receipts, refunds credits or change due to customer.

• Count money in cash drawers at the beginning of shift to ensure that amount are correct and that there is adequate change.

• Greet customer entering establishment

EDUCATION

Marque Learning Center

ADDITIONAL INFORMATION

Skills: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking, Microsoft word, power point Xl

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