HORACE WALKER

**** ******** ******, **

Washington, DC 20002

202-***-****/571-***-****

Email: acumdn@r.postjobfree.com

OBJECTIVE: over 15 years experience my skills to become successful with a growing company

EDUCATION: Maryland Drafting Institute: Certificate in Drafting, Washington, DC, July 1985

Phelps Vocational High School, Washington, DC, June 1983

CERTIFICATIONS:

COMPTIA Security Plus CE, April 2019

Computech: Certification in Network Plus CE, April 2019

Liming Computers: Certification in Microsoft Windows 2000 System, April 2001

HTR, Inc.: Certification in A+ Program, September 1999

ABBTECH PROFESSIONAL / DARPA ARLINGTON, VA.

DEPLOYMENT AND TESTING TECHNICIAN NOV.2015 - Present

Prepare server equipment for deployment by installing operating system, drivers, and application files.

Test server equipment and software consistent with testing plans.

Test client agent software for proper functionality.

Consult with and take direction from supervisors, developers, and engagement managers regarding work steps and status.

Maintain proficiency with industry standard tools and practices.

Maintain a high level of professionalism in all areas of performance.

YOH FEDERAL SERVICES/HP BETHESDA, MD

DESKSIDE SUPPORT TECHNICIAN SEPT. 2014 – July 2015

Expert in Break/Fix Software, Hardware and Peripherals, Trouble shot Tickets in Remedy Ticketing System and SM9 Ticketing System

15+ years skilled work experience in performing Install, Move, Add and Change (IMAC) – including PC Imaging Laptops and Desktops using the OSD Method, Refresh Rollouts and Development

Expert with hardware such as, Dell, HP Desktops and Laptops, Inkjet and Laser Printers, BN Card VTP Cables, Routers, Hubs and Switches and Ethernet

Expert in all Hardware Installations, Maintenance and Troubleshooting

Expert in adding all imaged equipment names into Active Directory

Expert in assisting clients in systems and software repair, tracked facility installations to Carderock Base employee’s

TECHNOSOFT CORPORATION/

UNISYS CORPORATION WASHINGTON, DC

DESKSIDE SUPPORT TECHNICIAN MAY 2014 – SEPT. 2014

15+ years skilled work experience in performing Install, Move, Add and Change (IMAC) – including PC Imaging Laptops and Desktops using the GHOST Method, Refresh Rollouts and Deployment.

Expert in Break/Fix Software, Hardware and Peripherals, Trouble shot Tickets in Remedy Ticketing System

Recovering equipment from employees exiting the system as employee’s of by Fannie Mae

Expert in adding all imaged equipment names into Active Directory

Expert with hardware such as IBM, Dell, HP Desktops and Laptops, Inkjet and Laser Printers, BN Card VTP Cables, Routers, Hubs and Switches and Ethernet

Expert in tracking all equipment deployed from Unisys IT facility at Fannie Mae

Expert in all Hardware Installations, Maintenance and Troubleshooting

BAE SYSTEMS WASHINGTON, DC

CUSTOMER SERVICE AGENT APRIL 2010 – FEB. 2014

Directed and implemented computer software throughout the Defense Intelligence Agency. Configured all necessary parts for workstations that were corrupt or crashed; Installed necessary software

Constructed all peripheral hardware such as printers, CD and DVD-ROM drives and scanners.

Administered and conducted network support to customers within the Defense Intelligence Agency.

Configure workstation that are located in Active Directory and make sure they are in right OU.

Assisted in imaging all workstations with Symantec Ghost computer software.

Windows 7 Migration support of 3000+ workstation to be migrated from Windows XP to Windows 7

ALLIED TECHNOLOGY GROUP, INC. ROCKVILLE, MD

LAN DESIGN ANALYST JUNE 2008 – APRIL 2010

Configured all necessary parts for workstations that were corrupt or crashed; Installed necessary software

Constructed all peripheral hardware such as printers, CD and DVD-ROM drives and scanners.

Administered and conducted network support to customers within the Defense Intelligence Agency.

Work diligently with Active Directory and confirm that workstation are in right OU.

Assisted in imaging all workstations with Symantec Ghost computer software.

VAREN TECHNOLOGIES COLUMBIA, MD

SYSTEM ADMINISTRATOR OCT. 2006 – JUNE 2008

Skilled in maintaining 200+ workstations as well as new workstations in setting up user software.

Assisted in imaging all workstations with Symantec Ghost computer software.

Handled all administrative issues including password resets, account administration and file transfers

JIL INFORMATION SYSTEMS VIENNA, VA

IMAGERY SUPPORT TECHNICIAN/ APRIL 1997 – OCT. 2006

LAN SYSTEM ADMINISTRATOR AND DESIGN ANALYST

Directed and implemented computer software throughout the Defense Intelligence Agency.

Participated on a migration team that was responsible for constructing over 5200 systems with updated information.

.Installed, tested and troubleshot various network and software systems that supported the Defense Intelligence Agency and System Acquisition Support Services contracts.

Assisted the Program Manger Office with supporting over 2200 Integrated Exploitation Capability clients within DIAC.

Configured all workstations within the Defense Intelligence Agency along with the installations of printers, printer cards IP addresses and internet servers.

Windows XP Migration support of 3000+ workstations to be migrated from Windows 2000 to Windows XP

SKILLS:

Active Security Clearance

Expert in all Microsoft Office Programs, Lotus Notes, Microsoft Office Suite ( Word, Excel, Power Point, Access, Outlook)

Expert in SMS, Cisco Jabber, Active Directory, Anti-Virus Software, Internet Explorer, Firefox, Remedy

Expert in Microsoft Windows OS (95, 2000, 8.1) Windows XP, Vista, Windows 7 and 8

Expert in Data and Networking Programs

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