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Project Customer Service

Location:
Birmingham, West Midlands, United Kingdom
Posted:
May 03, 2016

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Resume:

EHSAN KARIMI

*** * ****** ****, **********, West Midland, B16 8UQ

074**-******

acumcw@r.postjobfree.com

PROFILE / OBJECTIVE:

A competent, forward thinking individual with excellent experience in Project Management Function, Project planning, controls, Quality Management as well as IT. Accurate and decisive with strong problem solving skills, extraordinary attention to detail and willingness to go above and beyond the job description.

Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company. Excellent communications and inter-personal skills, now looking for a suitable position with a reputable and expanding company, where my skills and experience can be utilised.

AREAS OF EXPERTISE:

Industrial Engineering-Industrial Technology

Project Management

Primavera Production

(P3,P3E,P6)

Transport, Oil and Gas and Power

Prince 2-PMBOK

MS Project Office

Microsoft office package

Quality Management

Organization Auditing

Customer Services

Management Control System

Operation Management

Business Administration

Industrial Automation

Budgeting, Earned Value

Designing Implementing Industry

EMPLOYMENT:

Sep-2013 to Feb-2014

Project Planner - ALSTOM Transport

Alstom is a global leader in the world of power generation, power transmission and rail infrastructure and sets the benchmark for innovative and environmentally friendly technologies. Alstom builds the fastest train and the highest capacity automated metro in the world, provides turnkey integrated power plant solutions and associated services for a wide variety of energy sources, including hydro, nuclear, gas, coal and wind, and it offers a wide range of solutions for power transmission, with a focus on smart grids.

Developed the detailed project scheduled based on the contractual targets

To integrate engineering, procurement, production and commissioning schedules into the overall project schedule, and manage the schedule interfaces with internal partners, the customer, and if applicable, external partners

Provide an in-built schedule and timely update schedule situation depicting a comparison between the original baselines versus the actual execution.

Compliance to procedures and code of ethics

Production of KPI’s as agreed with the Operation Director and Project Managers

Analyses schedule performance compared to the contract plan using critical path analysis method (CPM) and float management, with a focus on early identification of risks and opportunities to facilitate proactive actions that will optimise on-time performance of internal and subcontracted deliverables, and protect project interest against potential claims

Prepares schedule and progress reports as per contract and internal requirements

Provides support to PQM and Project Manager on project schedule matters with partners, suppliers and clients

Sep 2008- Jun 2012

Project Planner - Project Controls Engineer & Assistant of Quality Manager

at Arak Shazand Refinery Upgrading and Expansion Project

Oil and Gas Refinery Project, Iran (EPC Project)

Power Generation Unit (EPC Project)

GTG (Gas Turbine Generator) EPC Project

STG (Steam Turbine Generator) EPC Project

Substation unit (EPC Project)

Tehran Oil Refinery, Upgrading Project, Iran (EPC Project)

EDUCATION & QUALIFICATIONS:

2003-2009 Bachelor’s Degree in Industrial Engineering-Industrial Technology

Mazandaran University Science and Technology, Iran

2006 ISO 9001 /2006 International Auditing Course - UKAS Institute

2006 ISO 9001/2006 Description of Requirements and Documentation - UKAS Institute 2015 Personal & Social Development level 1 - City & Guilds of London Institute -UK

2015 Customer Service Level 1 - City & Guilds of London Institute - UK

2015 Food Safety in catering level 2August 2015 - City & Guilds of London Institute,UK

2015 Understanding Customer Service in the retail sector March 2015- City & Guilds of London

Institute

2015 Understanding how individuals and teams contribute to the effectiveness of a retail

Business, City & Guilds of London Institute, UK

2015 Skill for Work at Workshop September 2015 - IGD & DWP in the UK

2015 Taste of Work at Mondelez International - IGD & DWP in the UK

Computer and Technical Skill:

Primavera Production,( P3,P3e,P6)

Microsoft Office Package (Access, Project, Excel, Word, Power point, Outlook)

MS Project, Visio & Decision Tools & Expert Choice,Catia

Professional(Standard):PMBOK, PRINCE2, SSADM, ISO 9001:2000

Professional (Standard): Auditory

Simulation Software

INTERESTS:

Keen traveler and have visited European countries.

To face my fear of heights, I like to climb and take this as an opportunity to challenge myself.

Socialising with people, fishing, dancing, cooking and fitness.

REFERENCES AVAILABLE UPON REQUEST



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